8.5
Very Good
From 5,015 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.5

People often mention about The Premiere Hotel Pekanbaru
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Bedroom (24)
Distance to City Center (23)
Hotel Area (23)
Bathroom (22)
Room Space (19)
In-house Restaurant (19)
Family Friendly (18)
Staff Friendliness (18)
Ambiance (18)
Variety (18)
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Traveler Reviews The Premiere Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Suparyanto S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean, the food is delicious, the service is good.
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Accommodation's Reply
24 Jun 2025
To our valued guest, Thank you for your positive review. We are very happy to know that you enjoyed the cleanliness of the room, the taste of the food, and the service from our team. Feedback like this is an encouragement for us to continue to provide the best service for our guests. All the best, Wismi – General Manager
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Aldhi A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Everything is best, very recommended hotel to stay while in Pekanbaru.
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Accommodation's Reply
24 Jun 2025
Hello Aldhi, Thank you for your wonderful feedback! We're thrilled to know that everything met your expectations and that you highly recommend our hotel. It means a lot to us, and we look forward to welcoming you back on your next visit to Pekanbaru. All the best, Wismi – General Manager
Brad S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Best hotel to stay in downtown Pekanbaru. Good Thai restaurant next door.
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Accommodation's Reply
19 Jun 2025
Hello Brad, Thank you for the great review! We’re delighted to hear that you enjoyed your stay and appreciated our location in downtown Pekanbaru. We’re also glad you enjoyed the Thai restaurant nearby — we agree, it’s a wonderful spot! Looking forward to welcoming you back soon. All the best, Wismi – General Manager
Rijalul A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Nice, for those on holiday in Pekanbaru
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Hi Rijalul, Thank you for your review! It is great to know that you recommend us as your accommodation choice for those who are vacationing in Pekanbaru. We will continue to strive to provide the best experience for every guest. All the best, Wismi – General Manager
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A***f
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Nice & comfortable hotel in pekanbaru
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Accommodation's Reply
19 Jun 2025
Dear our valued guest, Thank you for your kind words! We’re glad to know you found our hotel nice and comfortable during your stay in Pekanbaru. Your satisfaction means a lot to us, and we look forward to welcoming you back soon. All the best, Wismi – General Manager
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
Order lunch at a restaurant, crispy fried chicken, when it arrived the chicken was sour, the flour was crispy but the meat was raw, there was still blood, stupidly it was still given to the child to eat even though he was selective, in the end the child was hospitalized because of diarrhea after eating raw chicken, please. Premiere class hotels check again the food that will be served to guests, don't just serve it.
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Accommodation's Reply
19 Jun 2025
Dear valued guest, Thank you for sharing this review. We sincerely apologize for the unpleasant experience you had, especially regarding the quality of the food served and its impact on your child’s health. This is beyond our food service and safety standards. We take this matter very seriously and will immediately conduct a thorough evaluation and improvement of our food serving process. The safety and comfort of our guests is our top priority, and we will ensure that similar incidents do not happen again in the future. All the best, Wismi – General Manager
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Y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service is good and friendly, hopefully it will be better in the future.
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Accommodation's Reply
19 Jun 2025
To our valued guest, Thank you for your review and kind wishes! We are glad to hear that you are satisfied with the friendly service from our team. We will continue to strive to improve the quality of our services to make your next experience even more memorable. All the best, Wismi – General Manager
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Y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you for the good service.
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Accommodation's Reply
19 Jun 2025
To our valued guest, Thank you again for your appreciation! We are very happy to provide you with an impressive service. Hopefully we can welcome you back on another occasion with a more enjoyable experience. All the best, Wismi – General Manager
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B***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Good all-around hotel in Pekanbaru. Nice Thai restaurant next door.
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Accommodation's Reply
19 Jun 2025
Dear our valued guest, Thank you for your kind review! We’re happy to know you had a pleasant experience at our hotel and appreciated the convenience of the nearby Thai restaurant. We hope to welcome you back on your next visit to Pekanbaru. All the best, Wismi – General Manager
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Mina A. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The best hotel starting from the service All are friendly and the food is delicious The room is clean and tidy 😍
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Accommodation's Reply
18 Jul 2025
Hi Mina, Thank you for your positive review! We're glad you enjoyed the service, friendly staff, food, and cleanliness of your room during your stay. Comments like this encourage us to continue maintaining the quality of our service. All the best, Wismi – General Manager
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Wiryadi P. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Always happy stay in Premiere hotel, the food was great and the staff was friendly.
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Wiryadi, Thank you for always choosing The Premiere Hotel Pekanbaru! We’re delighted to know you enjoyed the food and experienced warm hospitality from our staff. Looking forward to welcoming you again on your next visit. All the best, Wismi – General Manager
b***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Wow, this hotel is really nice
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
To our valued guest, Thank you very much for your appreciation! We are delighted to hear that you enjoyed your stay at The Premiere Hotel Pekanbaru. We look forward to welcoming you back for another enjoyable experience. All the best, Wismi – General Manager
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Z***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
the breakfast is delicious, and the room is clean too
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Accommodation's Reply
18 Jul 2025
Dear valued guest, Thank you for your review! We're glad you enjoyed the breakfast and the cleanliness of your room. We hope your next visit at The Premiere Hotel Pekanbaru will be even more memorable. All the best, Wismi – General Manager
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Z***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The room was comfortable, the breakfast was delicious, and the room was clean.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
To our valued guest, Thank you very much for your review! We're delighted to hear that you enjoyed your stay and that you enjoyed the breakfast and the cleanliness of your room. We look forward to welcoming you back to The Premiere Hotel Pekanbaru. All the best, Wismi – General Manager
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Hotel staff is friendly 👍🙏. Complete facilities.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
To our valued guest, Thank you for your review! We're delighted that you were satisfied with the friendliness of our staff and the facilities we provide. We look forward to seeing you again on your next visit to The Premiere Hotel Pekanbaru. All the best, Wismi – General Manager
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I happened to book for another family, and they said they were happy staying here. Access to everywhere is close, close to the city, the mall, and next to it there is a park for just hanging out
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Accommodation's Reply
18 Jul 2025
To our valued guests, Thank you very much for entrusting us with your family accommodation. We are delighted to hear that you enjoyed your stay. Our strategic location is indeed one of our strengths, and we will continue to strive to provide the best service. See you next time! All the best, Wismi – General Manager
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
that's the view from my room, I happened to get a room on the 9th floor the hotel is really nice, clean, comfortable and the staff are really friendly, the service is really good already planning to staycation at this hotel again with my family during the next holiday we love it
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2 people find it helpful
Accommodation's Reply
18 Jul 2025
To our valued guest, Thank you so much for your warm review! We are delighted to hear that you enjoyed the view from the 9th floor and were satisfied with the cleanliness, comfort, and service from our team. We look forward to welcoming you and your family back for your next vacation. We truly appreciate your kind words – see you again soon! All the best, Wismi – General Manager
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m***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 15 week(s) ago
Slow internet. Can't watch anything. Then the service is slow, the queue is unclear.
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Accommodation's Reply
18 Jul 2025
To our valued guest, Thank you for your feedback. We apologize for any inconvenience you experienced with your internet connection and service. We will immediately evaluate and address this issue to ensure a better experience in the future. We greatly appreciate any feedback for improving our service. We hope to have the opportunity to serve you again in the future. All the best, Wismi – General Manager
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DAFIT
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The best in Pekanbaru, Riau. Number one in Pekanbaru City.
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2 people find it helpful
Accommodation's Reply
18 Jul 2025
Hi Dafit, Thank you for your appreciation! We are delighted to be your preferred choice in Pekanbaru. Our commitment is to continue providing the best service to every guest. All the best, Wismi – General Manager
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Firman R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I've wanted to stay here for a long time, thank God it happened, the bathroom equipment was added with handbody, yes, thank you
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+2
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Hi Firman, Thank you for your review and feedback! We're glad your stay was finally fulfilled. Regarding the hand lotion, we've noted your feedback so we can consider it in the future for our guests' comfort. See you again at The Premiere Hotel Pekanbaru! All the best, Wismi – General Manager
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Number of reviews per page
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