The staff is relaxed, not overly friendly, but the rooms are spacious and clean. They smell nice too.

There was the sound of mice above Tia's room at night, the soundproofing was poor, but the repairs were forgiven because the staff had already said so from the start. Then the sink was clogged, the refrigerator was dirty, there was leftover drink water that hadn't been cleaned before I entered the room. The WiFi was slow. Hopefully it can be improved in the future. Thank you.

This is my third time here, as it's close to everything. There are loads of food vendors around the hotel, laundry services, and everything in between.

Absolutely the worst customer service experience. This booking was non-refundable, and yet the hotel showed zero professionalism or accountability. Prior to arrival, I was explicitly told that early check-in was possible and advised to leave a note on the website, which I did. Upon arrival, however, they suddenly changed their stance and stated that early check-in was only available if I upgraded to a “boutique room.” due to full room. This condition was never communicated in advance. There was no apology, no effort to resolve the situation, and no practical solution offered. I was left waiting for over an hour, wasting time and energy, while staff showed complete indifference. When I requested to speak to a supervisor or manager, I was told that no supervisor was available or reachable, leaving me with no escalation channel whatsoever. This reflects extremely poor service standards and lack of accountability. To make matters worse, the hotel is under renovation, which was not transparently disclosed. The whole “opening” feels rushed and shady, and the management appears unprepared to handle guests properly. Overall, the experience was questionable, disorganized, and deeply disappointing. I would strongly not recommend this hotel to anyone who values honesty, basic courtesy, or competent customer service.

I stayed at Rasuna Icon for 5 days and overall had a pretty good experience. The location is super convenient — close to Rasuna Said, so getting around Jakarta was easy. Room & Comfort: The room was clean and cozy, with a comfy bed that made it easy to rest after long days. Everything was well‑kept, and I appreciated the modern setup. Facilities & Service: The rooftop restaurant was a nice surprise — good food and a chill vibe with city views. Staff were friendly and helpful, which made the stay feel welcoming. Housekeeping kept things neat every day. Downside: The Wi‑Fi wasn’t reliable during my stay, which was a bit frustrating since I needed it for work and keeping in touch. Also, breakfast could use more variety, especially if you’re staying several days. Overall: For the price and location, Rasuna Icon is a solid option. Comfortable rooms, friendly staff, and easy access to the city. Just be prepared for spotty Wi‑Fi if you’re planning to work online a lot.

Very happy to stay here, fast service, clean room, and the area is very close to the city center.

Nice place, clean, and warm welcoming staff

room air conditioning unit was not working well, felt like sandy room ambience might be from ongoing construction renovation within the hotel area

best, murce price. exclusive room model, luxurious and comfortable

I was very lucky to get a room with a balcony for less than 500,000 Rupiah. Overall, I was very satisfied when I checked in and immediately entered the room. It was as advertised on the app. There was a small kitchenette with a refrigerator and a sofa in front of the TV. The TV was a smart TV, just choose one, and the Wi-Fi was quite fast. The bathroom wasn't as cramped as the deluxe room. Breakfast was included, although the variety was limited, but it was still very good. I'll definitely come back here again next time.

The room was very outdated. However, the hotel is currently undergoing renovations and upgrades. I hope they update the sheets and towels next time. The toilet tank also needs cleaning. The shower seemed clean, and the water was hot. Overall, it wasn't bad; the only issue was the sheets. Breakfast was delicious. And the view from the restaurant was amazing.

Comfortable but cleanliness needs to be paid more attention.

comfortable and clean but it is difficult to ask for help from reception because there is no telephone,

Thank you, if I go to Jakarta I will definitely stay here again. Absolutely the best.

The lights are flickering, it's relatively dark, the door also has an AC leak so it's a bit damp..

The AC wasn't cold, and when I stayed there were still a lot of renovations going on, and the elevator wasn't finished yet. The AC in the room wasn't cold enough. The food could probably be better in terms of taste... The cleanliness was pretty good...

For those staying for a short trip, Rasuna Icon is a good accommodation.

The Air Condition not function well, its not too cold even already set to 18 degree.

The hotel room is nice in the photo, but when we arrived at the hotel the AC wasn't cold, the room smelled like it had just been painted and the service wasn't really enough, that's all and thank you.

The staff rarely smile, the hotel is dusty and dirty, the towels are worn out and no longer white.