Verified Traveler

Business

8.5

/10

Reviewed 2 hour(s) ago

Access to the city and airport is close

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F***h

8.5

/10

Reviewed 3 day(s) ago

The location is strategic, the rooms are quite comfortable.

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S***o

Staycation

8.4

/10

Reviewed 1 week(s) ago

Superior Deluxe Double Room, but the bathroom is not equipped with towels and floor mats, so it is slippery.

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a***d

Business

9.4

/10

Reviewed 1 week(s) ago

Suitable close to the city center area.

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B***g

Business

10.0

/10

Reviewed 2 week(s) ago

Strategic location, in the city center. In front of the hotel, there's a street food stall for late-night snacks.

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Rosihan A.

Business

8.8

/10

Reviewed 2 week(s) ago

good recommendation for those who want

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Accommodation's Reply

06 Jun 2026

Dear Ms. Rosihan A., Thank you for taking the time to write a review about your stay at the Swissôtel Belinn Balikpapan. We are honored that we were able to make your stay a memorable one. We hope to welcome you back again. Management

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Suhendra

Business

6.5

/10

Reviewed 2 week(s) ago

Disappointed. Waited an hour for a room. Power outage, dark room.

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Accommodation's Reply

06 Jun 2026

Dear Ms. Suhendra, From the Swissôtel-Belinn Balikpapan, Thank you for choosing our hotel and for taking the time to write a review about your stay. We apologize for the inconvenience caused by the temporary power outage. We are committed to providing our guests with a memorable experience, and we are working to improve the situation and ensure this does not happen again during your next stay. We hope you will give us the opportunity to serve you even better in the future. Management

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S***i

6.6

/10

Reviewed 2 week(s) ago

Long wait for check-in and got a used room.

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Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Warm greetings from Swissôtel-Belinn Balikpapan. Thank you for choosing and staying with us, and thank you for taking the time to write a review about your experience. Your feedback has been forwarded to the relevant department. We apologize for any inconvenience you may have experienced. We are committed to providing every guest with a memorable stay, and we are working to improve our services and ensure that such incidents do not occur again during your next stay. We hope you will give us the opportunity to serve you even better in the future. Management

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frida d.

6.1

/10

Reviewed 3 week(s) ago

The chair was rocking, and the door looked like it had been repaired, making it a bit wobbly and difficult to open and close. The bathroom still had toothbrush marks on the floor. I got a room with a yellow ceiling. I felt like I'd lost out, paying for what looked like a spare room. It didn't match the photos in the app.

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Accommodation's Reply

06 Jun 2026

Dear Ms. Frida D., From Swissôtel-Belinn Balikpapan, Thank you for choosing and staying with us, and thank you for taking the time to write a review about your experience. We have forwarded some of the issues you mentioned to the relevant departments. We apologize for any inconvenience you experienced. We are committed to providing our guests with a memorable stay, and therefore we are working to improve our services and ensure that such incidents do not occur again during your next stay. We hope you will give us the opportunity to serve you even better in the future. Management

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E***a

Business

9.1

/10

Reviewed 5 week(s) ago

Good for a business trip but not for a family trip since it is near a night club.

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Accommodation's Reply

06 Jun 2026

Dear Valuable Guest, Warmest Greetings from Swiss-Belinn Balikpapan, First of all we would like to thank you for the feedback concerning your stay, it was our pleasure to have you here with us. We do apologies for the inconvenience caused by several situations mentioned when you stayed at. We will ensure this not happen again in your next visit. We hope that we could recover your trust in us and welcome you back on your next visit to Balikpapan. Warm regards, Management

Verified Traveler

10.0

/10

Reviewed 6 week(s) ago

Excellent service to guests

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Accommodation's Reply

10 May 2026

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at Swiss-Belinn Balikpapan. We are delighted to hear that you were satisfied with our facilities and services. Your comfort and convenience during your stay are our top priority. We hope that Swiss-Belinn Balikpapan will continue to be your favorite place to stay in Balikpapan, and we look forward to welcoming you back again. The Management

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Verified Traveler

Business

8.1

/10

Reviewed 6 week(s) ago

The intercom cable was broken. The bedside table was broken. The chair was stained. The TV remote didn't work. The room key holder didn't work.

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1 people find it helpful

Accommodation's Reply

10 May 2026

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay. We are delighted to hear that you were satisfied with our facilities and services. Your feedback is invaluable in improving our hotel in the future. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation, and we look forward to welcoming you back again. Management

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SUARDI A.

Business

9.7

/10

Reviewed 6 week(s) ago

The readiness and friendliness of the hotel staff is punctual and the service is comfortable.

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2 people find it helpful

Accommodation's Reply

08 May 2026

Dear Mr. Suardi A., Thank you for taking the time to write a review about your recent stay at Swiss-Belinn Balikpapan. We are delighted to hear that you were satisfied with our facilities and the service provided by our staff. The comfort and convenience of all our guests during their stay is our top priority. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation in Balikpapan, and we look forward to welcoming you back again. The Management

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T***i

Leisure

8.2

/10

Reviewed 6 week(s) ago

Very strategic location in the center of Balikpapan city

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Accommodation's Reply

08 May 2026

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay. We are delighted to receive your positive feedback. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation, and we look forward to welcoming you back again. Sincerely, Management

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A***h

10.0

/10

Reviewed 7 week(s) ago

Worth it, friendly staff, close to BSB mall.

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1 people find it helpful

Accommodation's Reply

08 May 2026

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Diyah R. N.

Staycation

10.0

/10

Reviewed 8 week(s) ago

What is certain is that you want to go everywhere close by.

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Accommodation's Reply

02 May 2026

Dear Diyah R. N, Thank you for taking the time to write a review about your recent stay. We are delighted to receive your positive feedback. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation, and we look forward to welcoming you back again. Management

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Muhammad A. G. S.

9.7

/10

Reviewed 9 week(s) ago

The complaint response was incredibly responsive and satisfying. I had a complaint about the drinking water heater (electric kettle) which smelled really musty, the water we boiled became really musty, it was immediately replaced with an electric kettle which if I looked closely and smelled it, it seemed like the replacement electric kettle was just bought :D on one hand, the hotel's response to the complaint was very responsive, but on the other hand, hopefully it will be an evaluation to always check the quality of the room facilities :D

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1 people find it helpful

Accommodation's Reply

26 Apr 2026

Dear Mr. Muhammad A.G.S., Thank you for taking the time to write a review about your recent stay at Swiss-Belinn Balikpapan. We are delighted to hear that you were satisfied with our facilities and the service provided by our staff. The comfort and convenience of all our guests during their stay is our top priority. We hope that Swiss-Belinn Balikpapan will continue to be your first choice of accommodation in Balikpapan, and we look forward to welcoming you back again. Management

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Didit

Staycation

10.0

/10

Reviewed 11 week(s) ago

The hotel staff are very friendly and very helpful, and this is my second time staying here 😊

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Accommodation's Reply

26 Apr 2026

Dear Mr. Didit, Thank you for taking the time to write a review about your recent stay at Swiss-Belinn Balikpapan. We are delighted to hear that you were satisfied with our facilities and the service provided by our staff. The comfort and convenience of all our guests during their stay is our top priority. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation in Balikpapan, and we look forward to welcoming you back again. Management

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Y***a

8.8

/10

Reviewed 11 week(s) ago

Maybe the AC needs a bit of cleaning for room 385, because it's not very cold.

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1 people find it helpful

Accommodation's Reply

26 Apr 2026

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay. We are proud that you were satisfied with our facilities and services. Your feedback has been addressed by the relevant department and will serve as a basis for future improvements. We hope that Swiss-Belinn Balikpapan will continue to be your choice of accommodation, and we look forward to welcoming you back again. Management

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A***p

5.7

/10

Reviewed 12 week(s) ago

Needs a lot of improvement from the staff and the hotel

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3 people find it helpful

Accommodation's Reply

26 Apr 2026

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Swiss-Belinn Balikpapan

Overall Ratings & Reviews Swiss-Belinn Balikpapan

8.5

8.4

8.3

8.5

8.3

Traveler Reviews Swiss-Belinn Balikpapan