Check-in was fast, the staff was friendly, there were plenty of activities for kids, breakfast and dinner were included, and the food was delicious and varied. Stayed for one night, from check-in to check-out, all done at the hotel.

Stayed for 2 nights, it was really good. I would come back again, but I didn't want to be served by the receptionist, whose name I forgot.

The facilities are excellent: clean, fragrant, and the breakfast is delicious. The receptionist, however, was a bit uninformative. Otherwise, it's excellent. Recommended.

It was a pleasure staying here with the kids. There are indoor and outdoor playgrounds, plenty of fun facilities for relaxing. The staff at the children's play area were very friendly and attentive. I requested birthday decorations in the room, which were also very beautiful and included a cake.

On weekends, there are lots of activities for children, but my suggestion for restaurants during breakfast is that it's a shame that the coffee latte is paid, even though other 5-star hotels have it free.

The indoor playground is clean and there are guards, there is an outdoor playground which is also very exciting.

My son really liked the hotel, especially on weekends there were various activities.

cool...the place is very natural....want to stay there again

Overall very satisfying, cool.. definitely come back here again

Dinner was not very varied.

The location is not too far from the city center, close to recreational areas. The hotel offers complete facilities, including a large swimming pool, a varied children's play area, and a fully equipped fitness center. It's perfect for a family staycation. The hotel's spaciousness ensures it doesn't feel crowded even during the holiday season. The lighting is lacking in some areas, making it feel dark.

Comfortable and kids friendly, delicious complete food.

The hotel is spacious, with ample amenities, including a large swimming pool, padel, and a fully equipped gym. The cool air makes it comfortable to rest at The Singhasari Hotel.

This is our umpteenth family stay here. My kids love it here because of the many children's activities. The playground and pool are great. Recommended hotel for family stays and vacations.

The best hotel, from check-in to check-out, everything was exceptional. The food was also exceptional. Thank you.

The staff were all friendly and very helpful. The hotel environment was comfortable, and the facilities were suitable for all ages. The food was varied and mostly delicious, but one thing was missing: the garlic bok choy was too salty.

This is my third time staying at Singhasari and it never disappoints.

The place is nice and cozy. However, the furniture could use some updating, as it looks old, and many of the pieces near the door seem old. Everything else is in good condition.

Best thing here is the vibe. The vibe is supported by the aroma throughout the building which is very soothing and calming. Activities also have many variations, unfortunately the tennis court for staying guests and WIC (non-guest) should have a different fee, even if additional fees are to be charged. But overall, quite satisfied :)

A Majestic Renovation, But the Five Star Feeling Still Feels Incomplete The Singhasari Resort Batu Malang gives a strong first impression. The renovated lobby looks aesthetic, majestic, and almost cinematic. Visually, the property has charm and potential as a resort in Batu. However, the five-star feeling still feels incomplete. The room was spacious, but the amenities felt too basic, especially the coffee and tea. The location is also not very convenient. Although it sits on the main road between Batu and Malang, there is not much to explore on foot, so guests still need a vehicle to go anywhere, especially during traffic. The main issue was hospitality. Service felt rigid, transactional, and less warm than expected from a five-star hotel. Early check-in was communicated in a standard and uncompromising way. Breakfast was underwhelming, with limited variety, ordinary taste, and a strict children’s breakfast policy. Some staff communication felt defensive rather than welcoming. One uncomfortable moment happened at the omelette station, where I was told to queue even though I was not cutting the line. The wording was later corrected, but the impression remained. Service also felt inconsistent. Check-out was less smooth than comparable hotels, as we were asked to wait while the room was checked. Overall, The Singhasari has a beautiful look, but not yet the soul of a true five-star resort. The renovation improves the appearance, but the hospitality, breakfast, amenities, communication, and guest experience still need serious refinement. Based on this stay, I would not be eager to return.