The location is not too far from the city center, close to recreational areas. The hotel offers complete facilities, including a large swimming pool, a varied children's play area, and a fully equipped fitness center. It's perfect for a family staycation. The hotel's spaciousness ensures it doesn't feel crowded even during the holiday season. The lighting is lacking in some areas, making it feel dark.

Comfortable and kids friendly, delicious complete food.

The hotel is spacious, with ample amenities, including a large swimming pool, padel, and a fully equipped gym. The cool air makes it comfortable to rest at The Singhasari Hotel.

This is our umpteenth family stay here. My kids love it here because of the many children's activities. The playground and pool are great. Recommended hotel for family stays and vacations.

The best hotel, from check-in to check-out, everything was exceptional. The food was also exceptional. Thank you.

The staff were all friendly and very helpful. The hotel environment was comfortable, and the facilities were suitable for all ages. The food was varied and mostly delicious, but one thing was missing: the garlic bok choy was too salty.

This is my third time staying at Singhasari and it never disappoints.

The place is nice and cozy. However, the furniture could use some updating, as it looks old, and many of the pieces near the door seem old. Everything else is in good condition.

Best thing here is the vibe. The vibe is supported by the aroma throughout the building which is very soothing and calming. Activities also have many variations, unfortunately the tennis court for staying guests and WIC (non-guest) should have a different fee, even if additional fees are to be charged. But overall, quite satisfied :)

A Majestic Renovation, But the Five Star Feeling Still Feels Incomplete The Singhasari Resort Batu Malang gives a strong first impression. The renovated lobby looks aesthetic, majestic, and almost cinematic. Visually, the property has charm and potential as a resort in Batu. However, the five-star feeling still feels incomplete. The room was spacious, but the amenities felt too basic, especially the coffee and tea. The location is also not very convenient. Although it sits on the main road between Batu and Malang, there is not much to explore on foot, so guests still need a vehicle to go anywhere, especially during traffic. The main issue was hospitality. Service felt rigid, transactional, and less warm than expected from a five-star hotel. Early check-in was communicated in a standard and uncompromising way. Breakfast was underwhelming, with limited variety, ordinary taste, and a strict children’s breakfast policy. Some staff communication felt defensive rather than welcoming. One uncomfortable moment happened at the omelette station, where I was told to queue even though I was not cutting the line. The wording was later corrected, but the impression remained. Service also felt inconsistent. Check-out was less smooth than comparable hotels, as we were asked to wait while the room was checked. Overall, The Singhasari has a beautiful look, but not yet the soul of a true five-star resort. The renovation improves the appearance, but the hospitality, breakfast, amenities, communication, and guest experience still need serious refinement. Based on this stay, I would not be eager to return.

A very strategic location close to the city, spacious, clean rooms, and friendly staff. Swimming pool, gym, and playground. I'll stay here again, God willing.

All the staff are very kind and attentive. There are so many entertainment areas for kids such as an outdoor playground (huge), a sliding pool, an adult pool, and also a baby pool. Activities: painting, riding a horse, bike, indoor playground (just renovated and so clean), billiard, and so so many more.

The service here is truly top-notch. There are no downsides. This time, I stayed during peak season, and check-in was quite fast. There were four receptionists on hand to assist us. Check-in started at 3:00 PM. The waiting area is spacious. Maybe it was because of the crowds, but we had to have valet parking, and this is part of the hotel's amenities. Everywhere smelled nice and clean. Every staff member was friendly and prompt in serving us. Even though it was very busy, the restaurant never seemed empty. Food was always refilled, and dirty plates were quickly taken away. Absolutely top-notch. There really were no downsides. I enjoyed the atmosphere so much that I didn't have time to complain. Oh yeah, there's a new padel court.

I really liked the atmosphere around the hotel, and the food was especially recommended. Everything was delicious, and nothing was disappointing. I'll definitely stay here again next time.

Hopefully, the kids' activities can be on time. When we arrived at the location, it hadn't started yet, it was still 7:30 PM. When we arrived a little past 7:30 PM, they had already dispersed.

very good for the experience

Despite its strategic location, only 500 meters from Jatim Park 3, the bathroom appears rarely cleaned, and the toilet lid is yellowing. Breakfast is exposed to cigarette smoke due to the lack of a separation between the smoking and dining areas, despite the presence of young children. There is room for improvement, if desired.

The food is delicious, the hotel is spacious and clean, and there are lots of activities for the kids.

I deliberately chose a room with an ensuite bathroom. I wanted a nice soak. The hot water was just right, not electric, and the bathtub functioned well. I really enjoyed my stay here; it lived up to my expectations.

the best service in essence 👍