Febyi K.
Leisure
8.5
/10
Reviewed 2 day(s) ago
The place is quite nice, but the most important thing is that it is very clean and not disturbing, basically it is very comfortable.
See original
Find this review helpful?
Serena Hotel
Explore Serena Hotel
Overall Ratings & Reviews Serena Hotel
Traveloka (2,556)
7.8
Pleasant
From 2,556 reviews
Provided by travelers on
Cleanliness
7.5
Room Comfort
7.5
Meal
7.5
Location
8.3
Service and Facilites
7.8
People often mention about Serena Hotel
All
Distance to City Center (72)
Accessibility (65)
Bedroom (63)
Staff Friendliness (61)
Room Space (58)
Bathroom (54)
Surroundings (50)
Hotel Area (46)
Family Friendly (43)
Check-in/out Time (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Serena Hotel
Number of reviews per page
20
40
Customer reviews
mimin m.
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is nice and friendly, the hotel is comfortable.
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2026
Thank you for taking the time to write a positive review. We are delighted that you found our staff to be friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best possible service. Sincerely, Serna Hotel Bandung
See original
Syamsa Y.
Transit
9.4
/10
Reviewed 3 week(s) ago
Very strategic position close to the main station of Bandung city, Damri pool, Paskal 23 shopping center, Pasar Baru, Bandung City Square and Husein Sastranegara Airport.
See original
Find this review helpful?
Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
Syamsa Y.
Transit
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is very helpful, close access to the highway, minimarket, main station, Paskal 23 shopping center, Pasar Baru Trade Center Bandung, Istana Plaza, hospital, and Damri bus terminal.
See original
Find this review helpful?
Accommodation's Reply
02 Oct 2026
Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service.
See original
L***a
8.2
/10
Reviewed 3 week(s) ago
The location is strategic, close to everywhere, and there are also many sellers in front of the hotel.
See original
Find this review helpful?
Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
J***a
Leisure
8.2
/10
Reviewed 5 week(s) ago
Friendly staff, clean hotel, clean rooms, strategic location. Suitable for families.
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
J***a
Leisure
8.2
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. The hotel is clean and the rooms are clean. It's perfect for staying with a large family because the rooms are spacious.
See original
1 people find it helpful
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
AZ
Akhmad Z.
10.0
/10
Reviewed 5 week(s) ago
clean room, good service....
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
m
mariah
Staycation
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly and always ready to provide coffee, tea, and mineral water. This three-story hotel has an elevator. It's comfortable and clean. It's perfect for families or backpackers. It's strategically located. The hotel is right in front of Bandung Station. Highly recommended. I'll be back again soon.
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
D***i
Transit
8.2
/10
Reviewed 10 week(s) ago
suitable for the price,
decent for transit
next time I might use this again
thank you
See original
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
Iray S.
Medical
10.0
/10
Reviewed 11 week(s) ago
Great... 5 days stay here...
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
Iray S.
Medical
10.0
/10
Reviewed 12 week(s) ago
Anyway, it's comfortable to stay here.
See original
2 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
Iray S.
Medical
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean, and the overall experience is excellent.
See original
2 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
FC
Franscoela C.
6.4
/10
Reviewed 12 week(s) ago
Good from outside but very old inside, smells bad from the bathroom. Good location.
2 people find it helpful
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
O***i
Transit
8.5
/10
Reviewed 13 week(s) ago
For a 2-star rating, it's very good. The room was clean, and the bathroom was also clean. The amenities are complete. The best part is the location. It's literally across from Bandung Station—just cross the street and walk a short distance.
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
RS
Rahma S.
8.2
/10
Reviewed 14 week(s) ago
The room is worth the price, only there is no Wi-Fi.
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us to further develop and improve our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
RS
Rahma S.
8.5
/10
Reviewed 14 week(s) ago
Nice accommodation, only on the 3rd floor there is no wifi.
See original
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
M***a
9.4
/10
Reviewed 15 week(s) ago
The location is very close to the station and city area so access to everywhere is very easy.
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
SO
Stefi O.
9.4
/10
Reviewed 15 week(s) ago
Exit the alley and head straight to the station. It's perfect for a large family trip, as you can just cross the street. Take the feeder to connect to Woosh on the way to Jakarta. We'll come back here next time we're in Bandung.
See original
1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
IS
Imam S.
8.5
/10
Reviewed 15 week(s) ago
If I go to Bandung tomorrow, I'll stay here again. Highly recommended.
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
See original
Number of reviews per page
20
40
About Traveloka
Products
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved.