Dear Ms. Aura V., Thank you for choosing Rocky Plaza Padang Hotel as your preferred accommodation on May 10-11, 2026. We greatly appreciate your 8.5-star rating and the excellent review you shared. All of our staff are proud to know that the comfort, cleanliness, and spaciousness of our rooms contributed to your memorable stay. Your utmost customer satisfaction is our top priority, and we strive to maintain this standard in the heart of Padang. We hope to welcome you back again on your next business or leisure trip to Ranah Minang. Sincerely, The Management Team, Rocky Plaza Padang Hotel

Dear Ms. Hafni C., Thank you for choosing Rocky Plaza Hotel Padang and for taking the time to provide valuable feedback regarding your stay on May 10-11, 2026. We apologize for the inconvenience you experienced regarding the inconsistent allocation of city-view rooms and the unsuitable condition of the bedding. Your feedback has been taken seriously by management, and we will work immediately with the relevant teams to assess and improve our facilities for the comfort of all our guests. As part of our commitment to providing the best service, we would be delighted to invite you back and offer you a complimentary room upgrade on your next stay. Please present this review to our reception staff during check-in so that our Front Office Management (FOM) team can promptly follow up and address your comfort concerns. We look forward to welcoming you back again in the future with even better service. Sincerely, The Management Team, Rocky Plaza Hotel Padang

"Hello Mr./Ms. G*t, thank you so much for your 9.1 rating and positive review. We are delighted to hear that you enjoyed the spacious rooms, the varied breakfast menu we offer, and the convenient location of Rocky Hotel Padang. Your satisfaction is our top priority, and we hope to welcome you back for your next stay!"