Grace Setia Hotel

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Overall Ratings & Reviews Grace Setia Hotel

Traveloka (3,317)
Other sources (2)
8.2
Very Good
From 3,317 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.7

Location

8.4

Service and Facilites

8.1

People often mention about Grace Setia Hotel
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Bedroom (46)
Bathroom (43)
Staff Friendliness (34)
Ambiance (33)
Hotel Area (29)
Accessibility (27)
Distance to City Center (24)
Surroundings (24)
Room Space (24)
Wifi (18)
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Traveler Reviews Grace Setia Hotel

Number of reviews per page
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40
Customer reviews
D***a
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Business
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9.1
/10
Reviewed 1 week(s) ago
Two bottles of mineral water daily. Daily towel change. Daily amenities.
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1 people find it helpful
A***m
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8.1
/10
Reviewed 2 week(s) ago
The staff was friendly, but the Wi-Fi in the room often went out of service. If you wanted to use Wi-Fi, you had to go to the waiting room downstairs.
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1 people find it helpful
F***n
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8.3
/10
Reviewed 3 week(s) ago
After entering the room, I could smell tobacco. The floor was dusty both in the bedroom and the bathroom. The wall was also dirty. The bed sheet was clean, the bed and pillows were soft. The AC was cool, although the fridge wasn't working. The staff were polite and helpful. Overall, it was okay for the price, especially since this hotel was just beside the main street.
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1 people find it helpful
I***s
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8.5
/10
Reviewed 4 week(s) ago
It's very comfortable, and the hotel is close to the city center.
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1 people find it helpful
H***h
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
Overall it's good, the downside is the AC... the AC isn't cold enough.
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2 people find it helpful
M***d
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Business
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9.1
/10
Reviewed 9 week(s) ago
It's quite close to UNAIR. You can walk there, saving on transportation costs.
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1 people find it helpful
M***d
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8.8
/10
Reviewed 9 week(s) ago
Spacious room, en-suite bathroom.
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M***d
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Business
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8.8
/10
Reviewed 9 week(s) ago
The room is quite spacious. The en-suite bathroom is convenient, so you don't have to queue with other guests.
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1 people find it helpful
Nina a.
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8.3
/10
Reviewed 10 week(s) ago
The sheets were extremely dirty and unsuitable. Towels had to be requested and were torn. The room felt damp, and there was no electric kettle provided.
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4 people find it helpful
N***h
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9.7
/10
Reviewed 11 week(s) ago
The staff is very friendly, the cleanliness is also okay
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E***o
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Transit
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8.6
/10
Reviewed 11 week(s) ago
Looking for a hotel for my child's UTBK (Course Enrollment Test) exam at Airlangga University Campus C? It's close by, and there are plenty of food stalls nearby.
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D***h
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8.8
/10
Reviewed 12 week(s) ago
The staff was friendly, but the room was too small for me as I had to bring 2 children.
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H***o
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Staycation
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8.4
/10
Reviewed 12 week(s) ago
- No Wi-Fi. - No hot water. + Cold AC. + TV on. + Close to dimsum restaurant. + Friendly receptionist. + For the price under 200k, it's pretty good.
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2 people find it helpful
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Andi C. E.
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10.0
/10
Reviewed 14 week(s) ago
I've been a regular here since the Covid era, and overall I'm satisfied.
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Verified Traveler
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10.0
/10
Reviewed 16 week(s) ago
Very friendly staff. Convenient parking. Close to the city center.
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Verified Traveler
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5.0
/10
Reviewed 21 week(s) ago
Complaints about the crowds on the 3rd floor disturbing people who were resting were not responded to by the hotel at all. The service was very bad.
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3 people find it helpful
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Hartanto W.
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8.8
/10
Reviewed 23 week(s) ago
I didn't check the food box because I didn't have breakfast. The hotel itself is fine; I've stayed there twice and found it quite satisfactory.
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2 people find it helpful
Y***a
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Business
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5.6
/10
Reviewed 26 week(s) ago
AC, hot water not working, noisy
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2 people find it helpful
T***N
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5.6
/10
Reviewed 27 week(s) ago
The room smelled really bad of cigarettes, the windows were full of dust, the walls were dirty, the back of the door was really dirty with lots of cobwebs, the table lamp was dead, there were curtains but no windows in certain rooms. The toilet water smelled really bad of chlorine and the door was often banged on by unknown male guests claiming to be in the wrong room.
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5 people find it helpful
Budi M. T.
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Transit
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6.0
/10
Reviewed 30 week(s) ago
The quality of the room is that the AC keeps turning on and off and the hot water doesn't work either, so it's really bad.
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5 people find it helpful
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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