R***y
Transit
6.4
/10
Reviewed 5 week(s) ago
Location is very good and central. The room is large. The hotel is very run down and needs major renovation. The room is clean, but the sofas are dirty with stain spots everywhere. I don't even want to sit on them. The bed only has 2 pillows. The shower has no divider, so the whole bathroom gets wet when you take a shower. Most furniture is worn. Breakfast is basic. Staffs are friendly and helpful. The hotel used to be a landmark in Malang. Now it needs a major renovation.
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Accommodation's Reply
14 Sep 2026
Dear Mr./Ms. R*y, Thank you for choosing Lux Tychi Hotel Malang as your accommodation. We sincerely apologize for the unpleasant experience you had during your stay at our hotel. We assure you that we have received your feedback and will do everything we can to improve the situation and ensure you have a pleasant stay on your next visit. Thank you for your visit and we hope to welcome you again. Sincerely, Joseph Sihaloho, General Manager
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