Overall Ratings & Reviews Serpong Apartment

Hi Ms Eka, Thank you for the review, just explaining, the swimming pool is open if it's a paid one, ma'am, if it's a free one, you have to check first because you like repairs, and it's usually used by monthly residents not daily, parking is paid, except monthly guests can be members, and regarding Regarding the offence, Mother felt that we were not friendly, maybe when we asked how many people, because Mother ordered for 2 people, Mother came with her sister and their spouses had no children. So we apologize for asking and it makes us seem unfriendly in your eyes.

Hello Deborah, Thank you for the review, I'm sorry if anyone is not happy because Ma'am ordered a Studio for a capacity of 2 people, we only asked how many people entered because Ma'am already 2 other people were still in the car, just wanted to swim, said Ms at that time. By bringing a group of course we make sure we use it, about wet towels, it doesn't matter, Ma'am, it's really something to use, the point is that if you order a Studio for 2 people, you can't use it for a group, we think you understand this, about ugly curtains, maybe it doesn't fit into the luxury category for you. , and regarding condoms, we also put them after you came out, we thought they were used, sis, we understand things like that, but we didn't find condoms before, we misunderstood this, thank you, sis.

Warm greetings, healthy greetings, Mrs. Anna, in response to your mother's comments regarding parking, we don't give free information because we are apartments and for hotels it is free but actually it is not free but the hotel has paid globally, while each apartment, and mother chose an apartment for ibi's residence, there are the advantages and disadvantages of each between hotels and apartments, next time maybe you can choose a hotel, and for the deposit we have returned the cash at dawn at the time of the place because you don't have the bank we asked for, it's not that we don't want to transfer, besides you also gave cash when depositing, we are responsible for never not returning the deposit to the guest even though the guest was in a hurry and even outside the city, we still asked for the account number to return it, so your mother's comment had a misunderstanding, we understand maybe the new mother stayed at our place and received a different policy, so many our customers even leave their deposits so that when they come, they don't need to deposit anymore, many even become monthly rentals to our place, thank you Anna, we are happy to serve you.

Thank you for your input, we will improve our next service, the constraints with the lift on that day many stopped on each floor made me wait, sorry