Providence Homestay

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Overall Ratings & Reviews Providence Homestay

Traveloka (1,242)
Other sources (7)
7.6
Pleasant
From 1,242 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.4

Meal

6.7

Location

7.5

Service and Facilites

7.3

People often mention about Providence Homestay
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Bedroom (12)
Bathroom (11)
Accessibility (9)
Staff Friendliness (9)
Hotel Area (9)
Surroundings (8)
Ambiance (8)
Room Space (8)
Wifi (6)
Distance to City Center (5)
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Traveler Reviews Providence Homestay

Number of reviews per page
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40
Customer reviews
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 day(s) ago
The room I got was not very good. I've been here three times and this is the first time I've gotten a less good room. Even though I booked a business class room.
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a***k
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The place is remote, when checking in you are asked for VAT again, the room is hot, stuffy, only separated by plywood.
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A***G
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
It was a bit of a shame to stay here. 1. There were insects 2. The glass was like the one in the picture 3. The water was off for a few hours so if it was off you had to tell the guard 4. It was a bit difficult to check in because the hotel system was a bit bad. Please improve it in the future.
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A***G
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
Perhaps this will be improved in the future. The hotel room was infested with insects several times, and the water often went out, so we had to inform the security guard first. The biggest issue was that the booking process took a while, as a system error occurred at the hotel. So, how could you know that for that price? It's truly unfortunate to have such an experience.
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Verified Traveler
icon-origin-TRAVELOKA
5.3
/10
Reviewed 5 week(s) ago
The place is located in a shophouse, so you have to walk a few dozen meters from the front if you want a Grab. They promised towels, but they only got them on the first night. The second night, they said they were out of towels. The mattress and towels smelled musty.
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1 people find it helpful
Y***S
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Not bad for that price.. shared bathroom..
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Nur K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Good, but can't pay via Traveloka PayLater.
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1 people find it helpful
Epry L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The staff provided excellent service. I'll definitely stay here again in the future. Thank you for your service.
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1 people find it helpful
Anggun M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and polite.
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1 people find it helpful
V***Y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
Rooms under 100,000 IDR have an outside bathroom, while those above have an en suite bathroom. The bathrooms are clean but lack hot water. It's a bit noisy at night because the guard might be hanging out with friends. The location is in a shopping area. There's a charging station upon entry, depending on the vehicle, so those who want to order an online motorcycle taxi (ojek) should walk to the front to avoid being charged. For food, there are several restaurants around the complex. For breakfast, you can go to the small stall outside the shopping complex. Ask the receptionist for information.
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9 people find it helpful
D***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
The place is very comfortable and clean. I'd definitely come back here again, hehe.
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2 people find it helpful
R***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 55 week(s) ago
There was extortion of 10 thousand. With the excuse of admin fee, since when is there an admin fee during the check-in process. Even though it is not stated in the description. I thought the bathroom was inside, but it turned out to be outside.
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8 people find it helpful
D***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 71 week(s) ago
The staff on duty asked for an extra 20 thousand because I booked 2 rooms, very strange. It's extortion, because everything has been paid through the application. Be careful guys, the reviews on Google Maps are not as good as on this application.
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7 people find it helpful
Accommodation's Reply
06 Jan 2025
Good afternoon, thank you for choosing Providence Homestay for your previous stay. We appreciate the review that's been given to us. Regarding the extra 20.000, it is actually to pay for the government tax and it must be paid on the spot during check in and it should've been written on the traveloka app before you pay the hotel. We apologize if our staff did not explain it properly to you and we will re-evaluate our staff regarding this issue. I hope you had a wonderful stay with us and enjoyed Surabaya! Management team, C
Andreas S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 73 week(s) ago
Bringing noisy kids is really good but the staff is very friendly. The bedroom is clean and soft. The bathroom is also clean, it's really top.
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3 people find it helpful
Andreas S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
Extend again today because it is very affordable and clean and comfortable
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2 people find it helpful
F***d
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 100 week(s) ago
The room is not bad for that price, the room has AC, shares a bathroom but it's clean, there's a water heater too, the only downside is that when you get there, you're asked for 10 thousand on the pretext of VAT, for access to the accommodation you're also asked to park 3 thousand during entry and exit because it's located in a closed shopping area. So it gets complicated when you go in and out looking for food, then at 11 o'clock the fence is closed. That's all it takes to consider if you want to stay overnight.
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13 people find it helpful
johan g. a.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 101 week(s) ago
Beda dengan fto nya,kamar mandi di luar ternyata, kamar tidur nya sekatanya sama kamar lain bukan tembok dan ada kaca nya sesama kamar lain. Banyak kekurangan nya.. Gk sesuai hrga pokok nya.. mf saya tidak sempat foto” kan tempat nya..
4 people find it helpful
c***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 102 week(s) ago
Reasonably priced, right on the side of the road.
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1 people find it helpful
M***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 104 week(s) ago
Couldn't get in because the guard was sleeping and the entrance was locked.
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8 people find it helpful
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
Got a promo price below 100 thousand, for me personally everything is okay. The room is suitable for backpackers, queen spring bed mattress, although the bathroom is outside it is still okay, quiet atmosphere, fast wifi pool, the AC is also cold.
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6 people find it helpful
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