Dear Mr./Ms. Kel, Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay. We greatly appreciate all guest feedback, as it is invaluable in our evaluation process for improving the quality of our services. Please be informed that our hotel has undergone a change of management since September 1st, 2026. Under the new management, we are undertaking numerous improvements and developments, including services, cleanliness, room comfort, and hotel amenities. We understand that your experience may not have met your expectations. However, we hope that with the new management and ongoing improvements, we will be able to provide a higher standard of service and a better guest experience in the future. We apologize again for any inconvenience you experienced and thank you for your feedback and suggestions. We look forward to providing a better experience in the future. Sincerely, Aziz, Hotel Manager

Dear Mr./Ms. Y*S, Thank you for your review and feedback. We apologize for any inconvenience you may have experienced during your stay. We greatly appreciate all guest feedback, as it is invaluable in our ongoing evaluation and improvement of the quality of our services. For your information, our hotel has had a change of management effective September 1st, 2026. Under the new management, we are undertaking numerous improvements and developments, including service, cleanliness, room comfort, and hotel amenities. We understand that your experience may not have met your expectations. However, we hope that with the new management and continued improvements, we will be able to provide a higher standard of service and a better guest experience in the future. Once again, we apologize for any inconvenience you may have experienced and thank you for your feedback and suggestions. We look forward to providing a better experience in the future. Sincerely, Aziz, Hotel Manager

Sorry for the inconvenience, we will fix it in the future.

Thank you for your input, we will fix it waiting for his return