Ryu M.

Business

8.8

/10

Reviewed 4 day(s) ago

The continent remains the choice when going to Buah Batu

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1 people find it helpful

Tuti A.

8.5

/10

Reviewed 5 day(s) ago

Subscriptions on the Continent, convenient and strategic.

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P***a

Leisure

8.5

/10

Reviewed 1 week(s) ago

Comfortable for family vacation.

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i***a

8.1

/10

Reviewed 1 week(s) ago

The city was noisy, I couldn't sleep until dawn. The hotel was scary.

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Accommodation's Reply

11 Aug 2026

Dear Mr./Ms. I*a, Thank you for your rating and review. We apologize for the unpleasant experience you had during your stay at our hotel. We have reviewed all your feedback and will use it as a basis for our team's evaluation to immediately improve the quality of our service. We are committed to continuous improvement so that we can provide better service during your next stay.

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m***d

9.1

/10

Reviewed 1 week(s) ago

nyaman Bangetttttttttttttttttt deket kemana mana topppp0pppppppppppppppppppppppppppp

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Accommodation's Reply

11 Aug 2026

Dear Mr./Ms. M*d, We greatly appreciate your positive review of our hotel. We are delighted that our services and facilities met your expectations. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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Machsandra

Staycation

8.8

/10

Reviewed 1 week(s) ago

One of the three rooms booked had a broken lock that required prying to open. This needs immediate repair for comfort.

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Accommodation's Reply

11 Aug 2026

Dear Ms. McSandra, Thank you for your kind and positive feedback. We are delighted that you had a memorable stay at our hotel. We greatly appreciate your comments and suggestions, which will help us improve our services in the future. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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rusmawati d.

8.5

/10

Reviewed 2 week(s) ago

Fast and friendly staff. Delicious breakfast.

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Accommodation's Reply

11 Aug 2026

Dear Ms. Rusmawati D., We greatly appreciate your positive review of our hotel. We are delighted that the services and facilities we provided met your expectations. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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HERIS D. P.

8.5

/10

Reviewed 2 week(s) ago

Nice and comfortable. Just a little water.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr. Harris D.P., Thank you for your excellent rating and review. We are delighted that you enjoyed your stay with us. We greatly appreciate your feedback and suggestions, which are invaluable in improving our services in the future. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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g***a

Business

10.0

/10

Reviewed 2 week(s) ago

So far everything is safe, no complaints yet.

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2 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. G*a, We greatly appreciate your positive review of our hotel. We are delighted that our services and facilities met your expectations. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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Lesda a.

Business

10.0

/10

Reviewed 3 week(s) ago

Comfortable, safe, and enjoyable. Atmosphere/Facilities: comfortable. Friendly staff. Service: excellent. Cleanliness: clean and fragrant. Highlights: on time, even able to reach the destination before the specified schedule. Price: cheap and satisfying.

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Accommodation's Reply

04 Aug 2026

Dear Ms. Lesda A., We greatly appreciate your positive review of our hotel. We are delighted that our services and facilities met your expectations. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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f***i

10.0

/10

Reviewed 3 week(s) ago

I spent 3 days and 2 nights here, everything was great. The only problem is, the balcony door on the 4th floor won't close. It keeps banging at night, hehe. It's a test of courage.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. F*i, Thank you for your excellent rating and review. We are delighted that you enjoyed your stay with us. We greatly appreciate your feedback and suggestions, which are invaluable in improving our services in the future. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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b***i

Business

8.5

/10

Reviewed 3 week(s) ago

Unfortunately, the door lock is broken. Sometimes it can be locked from the inside, sometimes not, depending on the room I get. Please take note and have it repaired. The air conditioning in the room also needs replacing, as it's too old. It feels like an OYO or Lamen hotel. Thank you.

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Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. B*E, Thank you for your rating and review. We apologize for the unpleasant experience you had during your stay at our hotel. We have received all your feedback and will use it as a basis for our team's evaluation to immediately improve the quality of our service. We are committed to continuous improvement so that we can provide better service on your next stay. Sincerely, The Management Team, Benua Hotel

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L***a

10.0

/10

Reviewed 3 week(s) ago

The food is not very tasty and not very varied.

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Accommodation's Reply

04 Aug 2026

Dear Ms./Mrs. L*a, Thank you for your rating and review. We apologize for the unpleasant experience you had during your stay at our hotel. We have received all your feedback and will use it as information in our evaluation process so that our team can immediately improve the quality of our service. We are committed to continuous improvement so that we can provide better service on your next stay. Sincerely, The Management Team, Benua Hotel

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Widiarto

Staycation

9.7

/10

Reviewed 4 week(s) ago

Around early July, I found two gold bracelets in room 304. I've handed them over to the hotel's lost and found department. If you suspect they've been lost, please contact the hotel to verify their check-in date and the lost report.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr. Vidiato, We greatly appreciate your positive review of our hotel. We are delighted that our services and facilities met your expectations. We hope to welcome you back to Hotel Benua again. Sincerely, The Management of Hotel Benua

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D***I

8.3

/10

Reviewed 4 week(s) ago

The wifi is unstable, the bathroom water is not hot, only a few TVs can work, and even then it is local TV.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. D*I, Thank you for your rating and review. We apologize for the unpleasant experience you had during your stay at our hotel. We have received all your feedback and will use it in our evaluation process so that our team can immediately improve the quality of our service. We are committed to continuous improvement so that we can provide better service on your next stay. Sincerely, The Management Team, Benua Hotel

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Novi K. N.

8.5

/10

Reviewed 4 week(s) ago

The location is strategic, and there's an Alfamart nearby, but I got a room with a wall blocking the window, making it stuffy. It's also cheap and includes breakfast.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mrs. Novito N., Thank you for your excellent rating and review. We are delighted that you enjoyed your stay with us. We greatly appreciate your feedback and suggestions, which are invaluable in improving our services in the future. We hope to welcome you back to Hotel Benua again. Sincerely, The Management Team, Hotel Benua

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James h.

Leisure

7.6

/10

Reviewed 5 week(s) ago

There was no hot water in the shower, and the Wi-Fi didn't work in the room. The receptionist said too many people were using water! The rooms, lifts, and everything are very old, not clean, and unpleasant. The staff are friendly, but the accommodation is terrible.

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Accommodation's Reply

04 Aug 2026

Dear Mr. James H., Thank you for your rating and review. We sincerely apologize for the unpleasant experience you had during your stay at our hotel. We have received all your feedback and will use it as a basis for our team's evaluation to immediately improve the quality of our service. We are committed to continuous improvement to provide better service on your next visit. Sincerely, The Management Team, Benua Hotel

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C***e

Leisure

5.0

/10

Reviewed 5 week(s) ago

Insects in the room, no warm water, moldy ceiling, very loud (you hear the streets and all the people in the rooms next to you), no windows.

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Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. C*e, Thank you for your rating and review. We apologize for the unpleasant experience you had during your stay at our hotel. We have received all your feedback and will use it as a basis for our team's evaluation to immediately improve the quality of our service. We are committed to continuous improvement so that we can provide better service on your next stay. Sincerely, The Management Team, Benua Hotel

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Anna

Leisure

10.0

/10

Reviewed 6 week(s) ago

It's definitely the best because I'm a regular customer... Always be successful and get better.

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2 people find it helpful

Accommodation's Reply

06 Jul 2026

Dear Anna, We greatly appreciate your positive review of our hotel. We are delighted that our services and facilities met your expectations. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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Sukanto A.

8.7

/10

Reviewed 6 week(s) ago

The TV, Wi-Fi, hot water, and air conditioning all worked perfectly. Cleanliness could be improved. There were small cockroaches everywhere, including on the bed, table, and floor. The water was a bit cloudy.

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2 people find it helpful

Accommodation's Reply

07 Jul 2026

Dear Mr. Suganto A., Thank you for your excellent rating and review. We are delighted that you enjoyed your stay with us. We greatly appreciate your feedback and suggestions, which are invaluable in improving our services in the future. We hope to welcome you back to Benua Hotel again. Sincerely, The Management Team, Benua Hotel

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Hotel Benua Bandung

Overall Ratings & Reviews Hotel Benua Bandung

8.2

8.2

8.1

8.7

8.3

Traveler Reviews Hotel Benua Bandung