Yello Hotel Jemursari

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Overall Ratings & Reviews Yello Hotel Jemursari

Traveloka (4,390)
Other sources (7)
8.5
Very Good
From 4,390 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Yello Hotel Jemursari
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Staff Friendliness (43)
Ambiance (37)
Bedroom (35)
Accessibility (32)
Bathroom (32)
Room Space (30)
Taste (30)
Variety (29)
Surroundings (27)
Hotel Area (27)
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Traveler Reviews Yello Hotel Jemursari

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40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Not very soundproof, sheets and pillowcases are not very clean, hotel soap and shampoo are not very nice.
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m erfaan f.
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The hotel is cool and very cool..... Very impressive.....
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Accommodation's Reply
27 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re thrilled to know you had an impressive and memorable stay with us! Your satisfaction is our biggest reward. We look forward to welcoming you back for another wonderful experience! Warm regards, Pande Suadnyana Hotel Manager.
Verified Traveler
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
the service is all satisfactory, the hotel is clean
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Accommodation's Reply
20 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International’s 4-star hotel brand. We’re delighted to know that you were satisfied with our service and cleanliness. Your comfort is our priority, and we look forward to welcoming you back for another pleasant stay! Warm regards, Pande Suadnyana Hotel Manager.
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Staff is friendly and nice, just came for transit
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Accommodation's Reply
20 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International’s 4-star hotel brand. We’re pleased to know that our friendly and helpful staff made your short stay enjoyable. We hope that even during your transit, you had a comfortable experience, and we look forward to welcoming you again for a longer visit next time! Warm regards, Pande Suadnyana Hotel Manager.
H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Simple but clean hotel. The towels also look very clean. Affordable room rate, comfortable. Quite large parking area is also there. No worry to park your big car there😊. Worth to try to stay in this hotel.
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Accommodation's Reply
20 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International’s 4-star hotel brand. We’re glad to know that you found our hotel clean, comfortable, and affordable. It’s also great to hear that you appreciated our spacious parking area and overall experience. Your satisfaction means a lot to us, and we hope to welcome you back soon! Warm regards, Pande Suadnyana Hotel Manager.
F***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Clean room, friendly service.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know you enjoyed our clean room and friendly service. Your comfort is our priority, and we look forward to welcoming you back again soon! Warm regards, Pande Suadnyana Hotel Manager.
C***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good, keep it up and improve it to be even better.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your encouraging words. Your feedback inspires us to maintain our standards and continuously improve to serve you even better in the future. We look forward to welcoming you back for another pleasant stay! Warm regards, Pande Suadnyana Hotel Manager.
C***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good, keep it up and improve it to be even better.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your encouraging words. Your feedback inspires us to maintain our standards and continuously improve to serve you even better in the future. We look forward to welcoming you back for another pleasant stay! Warm regards, Pande Suadnyana Hotel Manager.
A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The reception desk is very helpful. The security guard is very helpful too when we ask for parking the car.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that our reception and security team were very helpful during your stay, especially in assisting with parking. Your kind words motivate us to continue delivering the best service to our guests. We look forward to welcoming you back soon for another enjoyable experience! Warm regards, Pande Suadnyana Hotel Manager.
R***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
There is no Wi-Fi. There is an additional cost for ice cubes.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We sincerely apologize for the inconvenience you experienced regarding Wi-Fi connectivity and the additional charge for ice cubes. Your feedback is very valuable, and we will review these matters internally to ensure better service in the future. We truly appreciate your understanding, and we hope to have the opportunity to welcome you back with an improved experience. Warm regards, Pande Suadnyana Hotel Manager.
J***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's very comfortable and nice.
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you had an overall comfortable and pleasant experience with us. Your kind feedback truly means a lot to our team. We look forward to welcoming you back for another enjoyable stay! Warm regards, Pande Suadnyana Hotel Manager.
S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I enjoyed my stay here... friendly staff, clean rooms, cool AC, fast Wi-Fi, and a good variety of food. Just a suggestion: could you please upgrade the towels and sheets?
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re glad to know that you enjoyed your stay, with our friendly staff, clean rooms, cool AC, fast Wi-Fi, and a variety of food selections. We also truly appreciate your constructive feedback regarding the towels and bed linen, and we will share this with our team for improvement. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay experience. Warm regards, Pande Suadnyana Hotel Manager.
A***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Cozy room, clean facilities, and friendly helpful staff.
1 people find it helpful
Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you enjoyed our cozy rooms, clean facilities, and the friendly assistance from our staff. Your positive feedback truly means a lot to us. We look forward to welcoming you back for another pleasant stay! Warm regards, Pande Suadnyana Hotel Manager.
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
friendly, communicative staff, quiet and coincidentally close to the venue
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Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re pleased to know that you experienced the friendliness and attentiveness of our staff, and that our hotel’s convenient location near your venue made your stay more comfortable. Your kind feedback is truly appreciated. We look forward to welcoming you back for another enjoyable stay! Warm regards, Pande Suadnyana Hotel Manager.
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Location near the city, good food and friendly staff
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re glad to know that you enjoyed our convenient location, delicious food, and the warm hospitality of our staff. Your positive feedback truly means a lot to us. We look forward to welcoming you back for another pleasant stay! Warm regards, Pande Suadnyana Hotel Manager.
Ary K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Good location, clean room, fast reception
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Accommodation's Reply
19 Aug 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re glad to know that you enjoyed our strategic location, clean rooms, and the fast service from our reception team. Your comfort is our priority, and we look forward to welcoming you again soon! Warm regards, Pande Suadnyana Hotel Manager.
R***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfortable hotel, strategic location near city center and airport
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Accommodation's Reply
04 Aug 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to hear that you found our hotel comfortable and strategically located near the city center and airport. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next visit to Surabaya! Warm regards, Pande Suadnyana Hotel Manager.
m***d
icon-origin-TRAVELOKA
9.0
/10
Reviewed 14 week(s) ago
Hotel staff are very friendly, the room is clean, the bathroom and toilet are too narrow, I can't sleep soundly because there is a water heater that makes an automatic sound every few minutes, so my sleep is disturbed.
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Accommodation's Reply
04 Aug 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your feedback and are happy to hear that you found our staff friendly and your room clean. However, we’re sorry to learn about the noise disturbance from the water heater and the room layout that affected your sleep quality. Please rest assured that your comments have been shared with our Engineering team for further inspection and improvement. We hope to have another chance to provide you with a better experience in the future. Warm regards, Pande Suadnyana Hotel Manager.
w***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
There are many hotels around here, but I choose Yellow. Best.
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Accommodation's Reply
29 Jul 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your trust in choosing us among the many hotel options in the area. Knowing that you consider YELLO the best is a great honor for our team. We look forward to welcoming you back for another exceptional stay! Warm regards, Pande Suadnyana Hotel Manager.
D***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Very satisfied with the atmosphere and good service.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re happy to know that you were very satisfied with our atmosphere and service. Your satisfaction is our priority, and we look forward to welcoming you back for another relaxing stay! Warm regards, Pande Suadnyana Hotel Manager.
Number of reviews per page
20
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