A***s

8.4

/10

Reviewed 1 week(s) ago

The food menu is not complete because it is a 5 star

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Accommodation's Reply

02 Aug 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your holiday destination during your stay in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your feedback and suggestions, which we will use as a reference for future improvements. Thank you again, and we look forward to your next visit. Warm regards, Management.

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dewi m. a. k.

Leisure

10.0

/10

Reviewed 1 week(s) ago

The hotel staff was very friendly, very helpful at check-in.

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Accommodation's Reply

02 Aug 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your holiday destination during your stay in Pekanbaru. We are very pleased to know that you had a pleasant stay and would also like to thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.

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I***n

Leisure

8.7

/10

Reviewed 2 week(s) ago

okay, it's just far from the city

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Accommodation's Reply

02 Aug 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your accommodation. We are very pleased to have provided you with excellent service and satisfaction during your stay at Labersa Hotel, and we thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.

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MF

Muhammad F. A.

Business

5.3

/10

Reviewed 4 week(s) ago

A was really disappointed because it wasn’t I expected. I thought it was a good hotel from the past experience and people’s review

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Accommodation's Reply

02 Aug 2025

Dear Valued Guest Thank you for choosing Labersa Grand Hotel as your holiday destination and we appreciate that you are taking time to share your feedback with regards to your stay. Although you did not mention specifically areas whereas we lack off, we appreciate you comment which make us to continuously strive to deliver good service to our valued customer. Once again thank you for staying with us and we look forward to welcoming you back in the near future. Kind Regards Management

H***L

10.0

/10

Reviewed 11 week(s) ago

Very comfortable hotel even though it is far from the city center

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1 people find it helpful

Accommodation's Reply

28 May 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next visit to Labersa. Warm Regards. Management.

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N***a

9.4

/10

Reviewed 12 week(s) ago

Breakfast is not up to the mark for a five star hotel.

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Accommodation's Reply

28 May 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.

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J***i

10.0

/10

Reviewed 12 week(s) ago

All facilities can be used.

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1 people find it helpful

Accommodation's Reply

28 May 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm regards.

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D***i

10.0

/10

Reviewed 13 week(s) ago

staff is safe. checkin is not complicated. the place is also quiet so it is comfortable

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Accommodation's Reply

28 May 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very happy to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next arrival at Labersa. Warm regards. Management

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AB

Adhams B.

10.0

/10

Reviewed 15 week(s) ago

Great, the food is delicious and suits your taste.

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Accommodation's Reply

29 Apr 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm regards.

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RF

Risma F.

Leisure

10.0

/10

Reviewed 16 week(s) ago

The service is very good 🥰

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Accommodation's Reply

18 Apr 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next visit to Labersa. Warm Regards. Management.

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M***i

9.1

/10

Reviewed 17 week(s) ago

The hotel environment is comfortable, beautiful and quiet.

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Accommodation's Reply

18 Apr 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm Regards. Management.

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Dani R.

Leisure

10.0

/10

Reviewed 19 week(s) ago

Highly recommended and can also be used for my and my family's next agenda

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Accommodation's Reply

18 Apr 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next visit to Labersa. Warm regards. Management.

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n***g

8.7

/10

Reviewed 23 week(s) ago

Suitable for those who want silence.

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Accommodation's Reply

07 Mar 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was enjoyable and we would also like to thank you for your review. We look forward to your next arrival.

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B***h

10.0

/10

Reviewed 24 week(s) ago

Satisfactory room facilities, satisfying breakfast, friendly staff

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Accommodation's Reply

20 Feb 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm Regards. Management.

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E***m

Leisure

8.5

/10

Reviewed 24 week(s) ago

Thank you Labersa. Glad to be here.

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Accommodation's Reply

16 Feb 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next arrival. Warm regards. Management.

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A***a

6.0

/10

Reviewed 27 week(s) ago

DISAPPOINTED! The room smells musty and damp. There are COCKROACHES in the bathroom! The cigarette ashtray trash on the balcony was not cleaned. Plastic trash under the bed was still scattered. Even though there is a large gap to insert a broom and vacuum cleaner. Not Recommended for a room price of 1 million!

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1 people find it helpful

Accommodation's Reply

30 Jan 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.

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H***a

Staycation

8.5

/10

Reviewed 29 week(s) ago

plus : suitable for a quiet staycation because it is far from the city center and the hustle and bustle of the streets. the garden and outdoor atmosphere are beautiful, it would be fun to bring children here. good service, the taste of the food is quite good and delicious. minus : for a 5 star hotel, the amenities are very standard. the hotel is quite old so that the room carpet has a lot of stains that have not disappeared. the aroma of the pillow or blanket smells like there is a musty smell. so too when having breakfast there is a musty aroma on the table. the color of the towels is no longer white, they are dull and the absorbency has decreased because they are old. it seems like there needs to be maintenance and rejuvenation.

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3 people find it helpful

Accommodation's Reply

17 Jan 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.

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S***y

6.0

/10

Reviewed 31 week(s) ago

I booked a room on the king bed application, when I checked in I was given a twin bed. After complaining, I blamed the application for being wrong. The towels were also not available, had to be requested first, and the delivery took a long time.

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1 people find it helpful

Accommodation's Reply

07 Jan 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize in advance for the inconvenience during your stay and regarding the room reservation, we, the hotel, provide rooms according to the voucher we received from Traveloka where we received a twin bed room reservation for your order and we believe that we have also shown proof of the booking voucher from Traveloka stating that your order was a twin bed room. Apart from that, we would like to thank you for the criticism and suggestions given which we will use as a reference for future improvements. Once again, we thank you and we look forward to your next arrival. Warm regards. Management.

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KT

Karyaputra T.

Leisure

8.8

/10

Reviewed 32 week(s) ago

Everything is safe and OK. Only the room scent needs to be updated. Musty smell. And lots of ants

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3 people find it helpful

Accommodation's Reply

07 Jan 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.

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h***i

Transit

8.8

/10

Reviewed 32 week(s) ago

The hotel is quite good. Complete facilities.

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Accommodation's Reply

07 Jan 2025

Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next arrival. Warm regards. Management.

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Overall Ratings & Reviews Labersa Grand Hotel & Convention Center

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