I've been here many times as a regular customer but there were moments when the experience wasn't as good this time.

The room is spacious, comfortable, the staff is very friendly, the view is also nice, clean, highly recommended.

Everything was excellent, from the service, the rooms, the pool, the food, and even the view from the balcony, which offers beautiful natural beauty. Highly recommended.

I stayed in the Artula room. The hotel was great, with a comfortable, top-notch room with a view of Mount Guntur. The bathroom was equally beautiful, aesthetically pleasing, and even had a soaking tub in the room. I didn't like the food, though; there was a limited choice of main courses.

Located in the Cipanas area near the hot springs, this is a long-standing hotel. Due to its age, some bathroom doors are peeling. It's still safe but definitely needs repair. The service is good, the staff is friendly, and snacks and welcome drinks are provided. A hot tub is available in the room, while the pool is open to the public. It's free for hotel guests, but it does provide a bit of comfort and privacy.

Staying there during the Eid al-Fitr holiday, I thankfully got a room with a view overlooking the main road and the public pool. However, honestly, there was a slight disappointment: the unfriendly attitude of the security guard at the post. When pointing to an empty parking area, he only directed me with his mouth without pointing or helping me. I wondered if it was because I arrived on a less than ideal motorcycle. There was even a slight misunderstanding because I was mistaken for a guest just wanting to swim, even though I was actually a hotel guest. The other hotel staff were quite friendly. As for facilities, hotel guests have free access to the swimming pool. However, the pool can be quite crowded, so it's recommended to arrive earlier for a more comfortable stay. There is a fairly large bathtub in the room, which is a plus. As for the food, there is quite a variety and it's also delicious.

Overall, it's comfortable here, with very friendly service. Breakfast is excellent.

Very pleasant, friendly staff, clean rooms, delicious breakfast, hot tub therapy pool is very hot, will definitely come back again

Good and friendly service, suitable for short vacations

The staff is very friendly and provides solutions when there are problems, it was a pleasant experience staying here.

Nice place, comfortable, but the pool water is too hot for kids, there is no cold water at all in the bathroom either😁

The staff was friendly and very helpful. The rooms were clean, and the hot tub was quite hot.

all good, will be my regular every time I go to Garut

Great location, pool view room, kids loved being able to soak in the pool.

Friendly hotel staff Good hotel

good staff service thank you

A pleasant experience with friendly staff and a hot, clean pool. I checked in 30 minutes early and was allowed straight into my room. It's family-friendly. Highly recommended for a relaxing soak in Cipanas. I'll definitely be back next time.

The hotel is very good, close to access.

Tirta Gangga Hotel is very comfortable

Overall, this hotel is highly recommended for those vacationing in Garut. The hotel is indeed legendary, and there are photos documenting the hotel's history since its inception. Perhaps some rooms could use some renovations to improve comfort. The facilities are excellent, from the heated pool to the breakfast. I'll definitely schedule a stay here again next time.