Aston Palembang Hotel & Conference Center

Explore Aston Palembang Hotel & Conference Center
8.5
Very Good
From 7,640 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Aston Palembang Hotel & Conference Center
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Staff Friendliness (110)
Bedroom (96)
Distance to City Center (93)
Ambiance (90)
Room Space (87)
Accessibility (86)
Bathroom (75)
Taste (75)
Hotel Area (72)
Variety (70)
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Traveler Reviews Aston Palembang Hotel & Conference Center

Number of reviews per page
20
40
Customer reviews
R***n
icon-Business
Business
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10.0
/10
Reviewed 3 day(s) ago
Friendly staff, cleaan bedroom
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N***l
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Staycation
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8.8
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful at check-in and check-out.
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1 people find it helpful
Tika
icon-Staycation
Staycation
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8.5
/10
Reviewed 2 week(s) ago
Friendly staff, delicious food, clean rooms. I stayed here for three days, and it felt like there was a Doraemon door, not a direct entrance to the mall.
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Y***i
icon-Business
Business
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8.4
/10
Reviewed 3 week(s) ago
Everything is safe, only the water drain in the shower room is clogged so it pools.
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T***a
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8.5
/10
Reviewed 3 week(s) ago
Nice, clean, good food, comfortable, in the middle of town too.
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1 people find it helpful
Accommodation's Reply
01 Jun 2026
Thank you for your positive review of Aston Palembang Hotel & Conference Center. We are delighted to hear that you were impressed with the hotel's cleanliness, delicious food, comfortable atmosphere, and excellent central location. Your compliments motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Azwar Situmorang - General Manager
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R***y
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9.1
/10
Reviewed 4 week(s) ago
Please provide more information, such as paying for drinking water. We didn't know there were gallon-sized drinks available outside.
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Accommodation's Reply
01 Jun 2026
Thank you for taking the time to provide us with feedback. We apologize for any inconvenience you may have experienced regarding the information about drinking water during your stay. Your feedback is invaluable and will be taken into consideration to improve the clarity of information provided to guests, including information about drinking water throughout the hotel. We believe that good communication is an essential part of a comfortable stay for our guests. Thank you for your suggestion, and we hope to provide an even better experience on your next visit. Sincerely, Azwar Situmorang - General Manager
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Asep T. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everyone is like family, very peaceful.
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Accommodation's Reply
26 May 2026
Thank you for your excellent review of Aston Palembang & Conference Centre. We are delighted that you felt comfortable, peaceful, and welcomed like family during your stay with us. We hope to welcome you back again on your next visit and provide you with a similarly memorable experience. Sincerely, Azwar Situmorang - General Manager
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N***a
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10.0
/10
Reviewed 5 week(s) ago
Nice place, good food, friendly staff.
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Accommodation's Reply
26 May 2026
Thank you for your positive review of Aston Palembang Hotel & Conference Center. We are delighted to hear that you enjoyed the hotel's atmosphere, the delicious food, and the friendly service from our team. We hope to welcome you back on your next visit for an even better experience. Sincerely, Azwar Situmorang - General Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Spacious and clean rooms, delicious and varied food. Perfect for family vacations and business trips.
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Accommodation's Reply
26 May 2026
Thank you for sharing your experience staying at Aston Palembang & Conference Centre. We are delighted to hear that you enjoyed your spacious and clean rooms, as well as the delicious and varied food. We are proud of our hotel as a convenient choice for both family vacations and business needs. We look forward to welcoming you back in the future. Sincerely, Azwar Situmorang - General Manager
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R***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 7 week(s) ago
After swimming... The children were told to dry off first. The adults just passed by... The guards seemed unfriendly... They were picky about who they welcomed... Even though they paid for the hotel... They weren't just "riding" and swimming...
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Accommodation's Reply
26 May 2026
Thank you for sharing your experience staying at Aston Palembang & Conference Centre. We apologize for any inconvenience you may have experienced, particularly regarding the poolside service, which we felt was unfriendly and did not provide a pleasant experience for you and your family. Your feedback is important to us and will be forwarded to the relevant team for evaluation so that we can continue to provide friendly and professional service to all guests without discrimination. We hope to have the opportunity to welcome you back in the future. Sincerely, Azwar Situmorang - General Manager
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f***y
icon-Business
Business
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8.5
/10
Reviewed 7 week(s) ago
The hotel staff was quick to help, the hotel smelled nice and the rooms were spacious.
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Accommodation's Reply
26 May 2026
Thank you for your positive review of Aston Palembang Hotel & Conference Center. We are delighted that you enjoyed the pleasant atmosphere, spacious rooms, and prompt and attentive service from our team. Your compliments motivate us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Azwar Situmorang - General Manager
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A***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good to stay in Palembang, clean and comfortable
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E***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Aston is the best. The staff is very friendly. Everything is clean. Safe and comfortable.
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1 people find it helpful
Amelia F.
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8.5
/10
Reviewed 12 week(s) ago
The breakfast took a long time to refill, so waiting for the food refill was almost half an hour, I was full before I could eat.
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1 people find it helpful
I***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 13 week(s) ago
The staff at check-in explained things very clearly and in a friendly manner.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
It's located in the city center, close to everything. Ample parking. The staff is friendly and helpful. The kids loved staying here.
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1 people find it helpful
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Muhamad R. A. F.
icon-Business
Business
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10.0
/10
Reviewed 14 week(s) ago
Thank you very much.............
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1 people find it helpful
p***n
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 15 week(s) ago
It's not bad, not good.
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1 people find it helpful
L***2
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Staycation
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10.0
/10
Reviewed 16 week(s) ago
The staff are friendly, the room is clean, the bed is big... I was just a bit confused when I arrived at the breakfast restaurant because there was a stand outside and it was hidden behind a wall so it couldn't be seen.
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Rini A.
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Staycation
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10.0
/10
Reviewed 16 week(s) ago
Comfortable and family friendly stay
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2 people find it helpful
Number of reviews per page
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