The AC wasn't cold & there was no attempt to fix it, so last night we slept without AC.

It's a pleasure every time I stay here, and it's close to everything. Thank you, and the hotel staff are also kind and friendly.

In the bedroom area, trash from other guests was scattered around. There should have been regular checks.

I stay here not only once. I love the friendly staff of this hotel. Except the women staff. No smile at all. But overall awesome 👏

I love to stay here although there are some minor malfunctions on it. The staff are awesome and that’s more than a plus. 🙏🏽

The hotel staff is very friendly, and the location is excellent. If you're in Mataram again, stay at the Palapa Hotel Mataram.

Very cool, simple, and very friendly.

Fast process, friendly staff and safe.

Same as the first time, I love the way they explain and being so friendly and helpful during the stay.

I like all of the staff in charge so far. So friendly ⭐️

Dirty room and bed unbelievable

The hotel staff is friendly, and the rooms are clean.

The staff is friendly and quick to respond to any complaints, which is awesome. The hotel is affordable and centrally located, so I always stay here every time I go to Mataram.

The right choice of hotel, strategic location

The hotel is strategic, safe, comfortable.

It's good....the location is in the city center

Room was comfy for a cheap price. It was in the middle of the city as well. The AC works so well I was almost freezing, but there are moldy spots on the wall. Bathroom was ok, but the bidet spray was leaking.

Overall, it was great... There were no flaws, the hotel staff were friendly and very accommodating.

It's a monthly routine, and when I stayed here, it's highly recommended for those looking for affordable but not cheap accommodation. There's no harm in giving it a try.

Very comfortable, and very close to the city center