JS
Jodi S.
10.0
/10
Reviewed 5 hour(s) ago
Friendly hotel staff, 24 hour access.
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Hotel Arwana
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Overall Ratings & Reviews Hotel Arwana
Traveloka (3,090)
8.7
Very Good
From 3,090 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.5
Location
8.8
Service and Facilites
8.8
People often mention about Hotel Arwana
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Staff Friendliness (80)
Bedroom (73)
Ambiance (71)
Distance to City Center (68)
Accessibility (68)
Room Space (65)
Hotel Area (64)
Bathroom (63)
Surroundings (62)
Check-in/out Time (56)
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Traveler Reviews Hotel Arwana
Number of reviews per page
20
40
Customer reviews
R***o
9.4
/10
Reviewed 3 day(s) ago
Clean rooms, close to restaurants, friendly staff.
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Accommodation's Reply
12 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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R***o
9.4
/10
Reviewed 3 day(s) ago
The staff is very friendly, the rooms are also clean, great.
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Victor H.
Transit
9.1
/10
Reviewed 6 day(s) ago
The check-in process was easy, the staff were friendly, the room was spacious, the room was clean, the sheets smelled good, I would definitely come back if I have another activity.
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Accommodation's Reply
11 Oct 2026
Dear Mr. Victor H., Greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I am honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Management Team, Arwana Hotel
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Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
So far so good. No deposit, the location is strategic near KRL
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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A***a
Business
9.4
/10
Reviewed 1 week(s) ago
The room was beautiful and comfortable, and the staff were warm and friendly. Thank you, Arwana, for the service.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review of our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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B***a
Leisure
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly, the handling is fast.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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JImmy
9.7
/10
Reviewed 1 week(s) ago
I saw a lot of routers, but the Wi-Fi was unstable. It kept disconnecting. The hotel staff was very friendly and professional.
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1 people find it helpful
Accommodation's Reply
03 Oct 2026
Dear Mr. Jimmy, Sincerely, Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I was honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. Please take care of your health and we look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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S***a
Medical
6.3
/10
Reviewed 2 week(s) ago
I chose this hotel because of its good reviews. The staff and service were fine. However, the facilities still need improvement. The elevator was stuck. The toilet was clogged. The bathroom floor was slippery, and I almost fell. My planned three-day stay ended up lasting only one night.
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1 people find it helpful
Accommodation's Reply
02 Oct 2026
We cordially invite you to stay with us and write a review of our hotel. We are delighted and honored to have served you during your stay at Arwana Hotel. We apologize for any inconvenience you may have experienced during your stay. We will assess/investigate the issue and strive to provide you with the utmost comfort and a positive experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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石***生
8.4
/10
Reviewed 2 week(s) ago
The facilities are old and worn, but I think it's not bad value for money. Wi-Fi wasn't available. The shower water pressure was good.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Sw
Surya w.
Staycation
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly, check-in and check-out are fast, no problems. The security is also friendly. The room is clean, the bathroom is also clean, the heat is also maximum, the AC is cold. Wanting to eat is also easy, there are many choices. I wanted to stay 2 days but it turned out to be 3 days. Overall, it's okay. Next time I will stay at Arwana again. Thanks.
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2 people find it helpful
Accommodation's Reply
28 Sep 2026
Dear Mr. Suriya W., Warm greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. We are honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Management Team, Arwana Hotel
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Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
Nice hotel, no hassle shopping for groceries. Clean rooms, friendly service.
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Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Warm greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our hotel. I am deeply honored to have served you during your stay at Arwana Hotel. We strive to provide you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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S
Subandrio
8.5
/10
Reviewed 5 week(s) ago
Nice hotel close to everything. Friendly staff.
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Accommodation's Reply
07 Sep 2026
Dear Mr. Subandrio, Sincerely, Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review of our hotel. I was honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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S
Subandrio
8.5
/10
Reviewed 5 week(s) ago
The hotel is old but clean, the hot water is smooth, the staff are all nice.
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr. Subandrio, Sincerely, Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I was honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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a***n
10.0
/10
Reviewed 6 week(s) ago
All the employees are very friendly.
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1 people find it helpful
Accommodation's Reply
03 Sep 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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R***d
10.0
/10
Reviewed 7 week(s) ago
Great, really satisfied, comfortable atmosphere
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Accommodation's Reply
25 Aug 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Victor H.
Business
9.6
/10
Reviewed 8 week(s) ago
For a room of that size and price, it's quite affordable, especially since it's located in the city center, making it easier to get around. The only thing lacking in variety and taste is the breakfast.
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Accommodation's Reply
20 Aug 2026
Dear Mr. Victor H., Greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our hotel. I am honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management Team
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AN
Aris N.
10.0
/10
Reviewed 8 week(s) ago
The receptionist was friendly and the room was clean.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Mr. Aris N., Warm greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. We are honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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S
Subandrio
Business
8.5
/10
Reviewed 9 week(s) ago
The rooms are clean, but the hotel is old and outdated, but everything is clean. I'm a regular here.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Subandrio, Sincerely, Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I was honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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A***n
Staycation
8.2
/10
Reviewed 11 week(s) ago
Strategic location, easy to find food around.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Number of reviews per page
20
40
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