Dear Mr. Amar B., Thank you so much for your time and positive review, including the 10.0 rating you gave to Batika Palembang Hotel. We are delighted to hear that you enjoyed your stay during your business trip from July 18-22, 2026. Our joy is even greater when we know you felt the friendliness and assistance of our team, enjoyed the breakfast we provided, and felt comfortable with the hotel's location near a variety of restaurants. We will pass on your compliments to the entire team as inspiration to continue providing the friendliest, most sincere, and best service to all guests. We hope that Batika Palembang Hotel will be your choice again for your next business trip or visit to Palembang. See you soon, Mr. Amar. We look forward to welcoming you back to Batika Palembang Hotel! Sincerely, Agus Fatahillah, General Manager

Dear F*A, We sincerely thank you for choosing Vatica Palembang Hotel and for taking the time to leave a positive review. We are delighted to hear that the hotel's convenient location made your travels easier and that the various restaurants nearby added to your satisfaction during your stay. We also deeply appreciate your compliments regarding the quality of the food we served. Such positive feedback motivates all our staff to provide the best service. We look forward to offering you an even more satisfying experience if you choose to visit Vatica Palembang Hotel again on your next visit. Thank you. Kartini Jang, General Manager, Vatica Palembang Hotel

Dear Valued Guest, Thank you for your continued trust in Batikan Hotel Palembang as your accommodation. We are deeply honored that you choose us every time you visit Palembang. We are delighted to hear that the hotel's excellent location and easy access to a wide variety of restaurants in the surrounding area made your stay comfortable. Positive reviews from loyal guests like you are a great encouragement to our entire team in maintaining the quality of our services and facilities. We look forward to welcoming you again to Batikan Hotel Palembang and providing you with another memorable stay. Sincerely, Kartini Chang, General Manager, Batikan Hotel Palembang

Dear Ms. Thinika L.N., Thank you so much for your perfect 10/10 rating and positive review of Batika Palembang Hotel! We are delighted to hear that the friendliness of our staff and the hotel's excellent location made your stay from July 22-24 very memorable. Your compliments are a great motivation for our entire team to continue maintaining the highest quality of service. We were honored to have served you and we hope to welcome you back to Batika Palembang Hotel again. Sincerely, Kartini Chang, General Manager – Batika Palembang Hotel

Dear Valued Guest, Thank you for choosing Batika Palembang Hotel and for taking the time to write a positive review. We are delighted to hear that you were satisfied with the hotel's cleanliness and convenient location, allowing you easy access to various attractions such as Gambang Iwak, Haram Mosque, and Ampera Bridge. Your compliments motivate our entire team to strive for the best possible service and guest experience. We look forward to welcoming you back to Batika Palembang Hotel on your next visit. Sincerely, Kartini Chang, General Manager

Dear Mr. Erman M., Thank you for your excellent rating and for sharing your experience at Batikan Hotel Palembang. We were delighted to read your comments stating "Good, nothing bad, keep this standard." Such reviews are very rewarding for our entire team and inspire us to continue striving to maintain the quality of service and facilities we provide. We hope to welcome you back for your next stay and provide you with an equally memorable, or perhaps even better, experience. Sincerely, Kartini Chang, General Manager

Dear Ms. Debbie A., Thank you for choosing Batika Palembang Hotel and for taking the time to share your experience. We are delighted to hear that you enjoyed our breakfast. Thank you also for your feedback regarding the parking situation. We understand that parking is an important part of guest convenience, and we will take your suggestion into consideration to improve your future stay. We hope to welcome you back to Batika Palembang Hotel next time. Sincerely, Kartini Chang, General Manager, Batika Palembang Hotel

Dear Valued Guest, Thank you for choosing Batika Palembang Hotel as your accommodation during your visit, and thank you for taking the time to write a review. We are delighted to know that the friendliness of our staff and the cleanliness of the hotel have left a positive impression on you. We appreciate your suggestions and feedback. This information is valuable for us in continuously improving the quality of our facilities and services to provide you with an even more satisfying stay. We hope to welcome you back to Batika Palembang Hotel again for an even better experience. Sincerely, Kartini Chang, General Manager, Batika Palembang Hotel

Dear Ms. Mimi B., Thank you so much for your excellent review and for your continued trust in choosing Batika Palembang Hotel. We are delighted to know that each of your visits is a memorable experience. The phrase "the best, the very best" inspires our entire team to strive for the best possible service for all our guests. We hope to welcome you back to Batika Palembang Hotel again and provide you with another impressive, or perhaps even better, stay. Sincerely, Kartini Chang, General Manager, Batika Palembang Hotel

Dear Mr. Irvan S., Thank you for choosing Batiqa Palembang Hotel and for taking the time to share your experience. We apologize if the friendly service you received did not meet your expectations. We have noted your feedback regarding the staff's attitude and will take it into consideration to improve the quality of our service through evaluations and recommendations to the entire team. We also appreciate your suggestion regarding the number of pillows in the rooms. For the comfort of all guests, we provide extra pillows upon request, and our team is happy to assist you if you need them during your stay. We greatly appreciate your feedback and hope to welcome you back to Batiqa Palembang Hotel for an even better stay. Sincerely, Kartini Zhang, General Manager, Batiqa Palembang Hotel

Dear Ms. R*a, Thank you for taking the time to share your experience at Batika Palembang Hotel. We are delighted to hear that you enjoyed the clean sports facilities and children's play area. Your compliments are an encouragement to our team to continue providing the best service. We also appreciate your feedback regarding the lack of a swimming pool and the variety of the food menu. We understand that both of these factors may have contributed to your comfort during your stay. We have noted your suggestions and will incorporate them into our team's evaluation, particularly in our efforts to provide a more diverse menu in the future. We hope to welcome you back to Batika Palembang Hotel again and provide you with an even better experience on your next visit. Sincerely, Kartini Zhang, General Manager, Batika Palembang Hotel

Dear Ms. R*a, Thank you for your excellent rating and for sharing your experience with us. We are delighted that you enjoyed your stay. Your suggestion that our hotel is a worthwhile choice for your visit to Palembang is greatly appreciated by our entire team. Thank you for your trust. We hope to welcome you back on your next visit and provide you with another memorable stay. Sincerely, Kartini Chang, General Manager

Dear Ms. Liliani S., Thank you for your excellent rating and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room and enjoyed our breakfast. Such positive reviews are an encouragement to our entire team to continue maintaining the quality of our services and facilities. Thank you for your trust. We hope to welcome you back again on your next stay for an even better experience. Sincerely, Kartini Zhang, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We apologize for the inconvenience you experienced during check-in, particularly the issue with your unusable room key card, which required you to return to the reception desk. We understand this situation was very inconvenient, especially after a long journey. We have forwarded this feedback to the reception team for consideration. We will now ensure a more thorough process for verifying and activating room key cards before check-out for all guests to prevent such incidents from happening again in the future. Thank you for choosing us for your stay. We hope to welcome you back again and provide you with a more comfortable and enjoyable experience. Sincerely, Kartini Chang, General Manager

Dear Valued Guest, Thank you for your excellent rating and for taking the time to share your experience with us. We are delighted that you enjoyed your stay and our prime location near the city center. Such positive reviews encourage our entire team to continue providing the best service to all our guests. We appreciate your trust and hope to welcome you back for another memorable stay. Sincerely, Kartini Chang, General Manager

Dear Ms./Mrs. I*n, Thank you for your excellent review and rating of Batikah Hotel Palembang. We are delighted to know that you enjoyed your stay and that our hotel was your preferred choice for your stay in Palembang. Your compliments motivate our entire team to strive for the best service for all guests. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Kartini Zhang, General Manager, Batikah Hotel Palembang

Dear Valued Guest, Thank you for taking the time to write a review and give an excellent rating to Batika Hotel Palembang. We are delighted to hear that you were satisfied with the comfort of the spacious and clean rooms, as well as the friendly and informative service from our staff. Such positive reviews are a great encouragement to our entire team to provide the best possible service to all our guests. We appreciate your trust and hope to welcome you back on your next visit to Palembang. Sincerely, Kartini Chang, General Manager, Batika Hotel Palembang

Dear Mr. Rizki, Thank you for taking the time to share your review of your stay at Batika Hotel Palembang. We apologize for the inconvenience you experienced regarding the Wi-Fi and hot water service during your stay. Such situations do not meet the standards of service we expect from all our guests. We have forwarded your feedback to the relevant team for evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and hope to welcome you back again for a better experience next time. Sincerely, Kartini Chang, General Manager, Batika Hotel Palembang

Dear Mr./Ms. G*t,*, Thank you for choosing our hotel as your family's accommodation and for taking the time to write such a wonderful review. We are delighted to hear that you felt comfortable during your stay and received friendly service from our team. The satisfaction and comfort of our guests, especially families traveling together, is always our top priority. We will pass on your thanks to the entire team as an inspiration to continue providing the best service. We hope to welcome you and your family back again on your next visit. Sincerely, Adhi Wahyu Prasetyo, CHA General Manager