Dear Mr./Ms. A*m., From Wiz Prime Hasanuddin Makassar Hotel, we respectfully thank you for choosing our hotel as your accommodation. We apologize for any inconvenience you may have experienced during your stay, particularly regarding the cleanliness of your room/service/facilities and our staff's impolite behavior that did not meet your expectations. We are deeply regretful and will take steps to improve and prevent such incidents from happening again in the future. We hope you will have a pleasant experience and return to stay at Wiz Prime Hasanuddin Makassar Hotel again, and that you will receive even better service in the future. Sincerely, General Manager (Wiz Prime Hasanuddin Makassar Hotel Management)