Overall Ratings & Reviews Urbanview @ Nalaya Homestay Mataram

Check-in times are flexible, service is quite good, and room comfort is quite good. Kitchen equipment needs to be improved to make it more convenient for guests to boil water, use containers/plates, and spoons. Overall, it's quite good.

Staff are very friendly and helpful

The service is not very friendly, how come the guest is the one apologizing and being scolded even though he has already spoken softly in conveying his complaint.

Friendly and super good service...

The staff is very friendly, and the environment is clean, peaceful and safe.

Cheap, clean place, and good service. Hopefully it can be maintained.

friendly owner and clean room and close to town

The hotel staff is very friendly, recommended for friends who want a vacation.

Nope, not worth it 2/10. But the price is quite cheap.

Staff is not friendly, guest privacy is not protected.

The hotel staff was friendly and helpful with the check in process.

what I like 1. friendly homestay caretaker 2. clean homestay area 3. I can get water from the dispenser 4. there is parking what I don't like 1. dusty blanket so my allergies flare up 2. sheets make my skin itchy 3. dirty and disgusting bathroom floor 4. no toiletries (no soap, toothbrush, shampoo) 5. child-sized towel I only checked out 6 hours later because I intended to rest for a while and take a shower because my dust allergy flared up because the blanket was very dusty. in my opinion it's not worth it for transit. but the price is very cheap 110 thousand.

Facilities are incomplete, no towels, soap, etc.

Friendly staff, close to city center transportation. Clean, friendly price

It's quite comfortable to rest in transit. This accommodation must be for official couples. Friendly service, clean rooms.

It's not bad for the cheap price. Comfortable rest. Only for transit rest

The kind and friendly parents, the man who helped clean also greeted us nicely. The tidy room and clean bathroom felt like we were at home. I sincerely make this good comment, because the parents welcomed us well. Security is really maintained by Mr. Man. See you again, please always take care of your health. I will definitely stay here again when I come to Lombok. My best regards, Riska from Bali and respect from the Bali Silat team🙏🏻

Service, cleanliness is very extraordinary. Delivered to the Damri pool. Standby 24 hours.

Ibu dan Bapak pemilik hotelnya baik banget. Kayak di rumah sendiri rasanya.

Hotel paling jelek kotor dan penjaganya yg minim pengetahuan