Overall Ratings & Reviews West Gate Hotel

dirty room, dirty environment, defective heater, with a cockroach, roofs leaking, water enters the room as it rains. Though room is spacious. They do not proprovide comforter only blankets and with extra charge you may request extra blankets.

We were not able to stay at west gate. When we called them to tell that we are on the way. They said that they were already fully booked and they cannot accommodate us. Bad customer service.

The room is good, it is presented as it is in the picture. The thing is, the people who take care of the hotel are not as accommodating as they should be. Their food is not that presentable, there is nothing that can be bought for breakfast like choco, coffee and the like. Other than these, the hotel was good and the ambiance of the room was excellent

Hotel allowed me to check in earlier so that I can leave my things and tour the city. Only one breakfast was served even though I paid for two pax room. The heater in the shower is not working. The room was spacious but price is a bit expensive.

Room is huge and can accommodate up to four persons. Exceeds my expectations in terms of the amount I paid. Reception people seems they don't know what they are doing and hoping for a restaurant of their own.

It was good. The mirror was way up high lol and shower neither cold nor hot. Far from the main road's noise.

The staff were friendly. The place was clean and all necessities are provided for. Breakfast was delicious. Will definitely go back!

Place was good. The room is spacious and clean. I had a decent stay and if I ever get back to Ilocos again, I might still book this.

The hotel has 24/7 reception which is good especially when you are coming in the wee hours of the night. When we came in, the receptionist wasn’t aware of our reservation and even asked us to settle our balance which surprised us. I told her it has been paid already. She checked the computer again and let us check in the room. When we came in the room, no toiletries such as soap, shampoos, etc. were provided. We just shrugged it off. Good thing we brought our own. The next morning, we left for the tour and left our baggage in our room. We came back half an hour before 3pm which means we have to pay for the surcharge which is 100/hour. We went to our room to get our things. Unfortunately, there was no electricity in the room. Only in our room which we paid for the surcharge. I called the receptionist and he told me to wait. Few minutes of waiting still no electricity. So we decided to just pack our things and leave. We also didn’t feel safe because there were no guards on duty. 😔

The room is awesomely spacious! Minimalistic and very modern. A good pay, really. They don't have a kitchen, so our free breakfast was a breakfast meal from Jollibee. Not bad actually. Weighing things, we could've paid much more if we ordered our own meals. Hehehe. And you get to choose what time your meals be delivered! Imagine the relief of not having to wake up early to catch the breakfast service. So its a yes for me. 😊👍

For a hotel that has 40 rooms, they don’t have a generator. We were all tired from travelling looking forward to have a good rest. Unfortunately there was a power interruption and we waited for an hour to finally have a good sleep and that was already 1 in the morning! Thinking what if it lasted for hours? Other guests had already packed up and left the hotel but for us we did not have any choice bec they told us that if it is booked with credit/debit card no refund no matter what. For breakfast they only serve fast foods jollibee/chowking.

Nice and new. Minimalist. Accessibility to the city.

small room, limited tissue, you can hear the noise from outside.

Unprofessional staffs and no security guard in the hotel. No coffee, no exhaust fan, no telephone, no wifi

The room is spacious and clean even the comfort room. However, the hotel staffs are not that friendly and they don't seem approachable. They are a bit shy. Their WiFi is also not good as it does not reach the rooms, it's only available in the lobby. The towels are also thin and small. The location is not along the main road. They don't offer food as well.

big, clean, simple room. big bed. clean bathroom. nice location. affordable.

The room was clean, just smelled a little weird. It didn't look like a hotel on the inside. Was talking to the night duty guy but he kept on playing on his cellphone while I was asking about breakfast. Hmmm how accommodating. Towels did not smell clean.

Great. we did enjoy our stay.

Good experience! Love the place. Great location. Near airport and robinsons. Great value for money! Kind staff and the owner as well. The room is spacious and it looks like an expensive hotel yet affordable! Stayed there for 2 nights. The bed is big enough for 2 persons. The shower was great also! Highly recommended! What we like the most was their WiFi connection (Strong and free!)