Overall Ratings & Reviews Mutiara Suites

Traveloka (720)
Other sources (4)
7.9
Pleasant
From 720 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.9

Meal

7.8

Location

8.1

Service and Facilites

7.8

People often mention about Mutiara Suites
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Bathroom (11)
Distance to City Center (9)
Staff Friendliness (9)
Ambiance (7)
Bedroom (7)
Hotel Area (6)
Check-in/out Time (5)
Accessibility (4)
Family Friendly (4)
Room Space (4)
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Traveler Reviews Mutiara Suites

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
The room size is quite spacious, but the bathroom is not well maintained and is not very clean because black ants were found, the bathroom mat was torn, the room lights were flickering, and the check out time was too early at 11 o'clock, it should be better.
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1 people find it helpful
S***z
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff is friendly, the rooms are clean, like an old hotel but feels natural in the middle of the city at an affordable price.
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1 people find it helpful
One N.
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Transit
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8.2
/10
Reviewed 20 week(s) ago
the room is spacious and clean, although the interior is old, stayed in 2 rooms but the one on the 3rd floor seems rarely used, the 2nd floor is still ok, but it's good for sleeping/transit only, unfortunately the cafe opens at 10 so when swimming you can't order food, for water use the gallon outside, the parking lot is spacious and the check out time is too fast at 11.
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2 people find it helpful
N***a
icon-Staycation
Staycation
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8.1
/10
Reviewed 25 week(s) ago
The staff is friendly, the swimming pool is nice and comfortable.
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3 people find it helpful
R***a
icon-Leisure
Leisure
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5.6
/10
Reviewed 26 week(s) ago
The hotel is very dirty. The rooms are in dire need of renovation. The parquet floor in front of the bathroom and the entrance is damp, with lots of black stains, and lots of gaps, as if it had been exposed to water for a long time and very disgusting. There are lots of black stains in the bathroom area. The toilet floor is also very dirty, with hair, dust and thread. The ceramic walls in the bathroom are moldy. The bathroom sink is worn out, with lots of stains and cracks. The table in the room is dusty and looks like it hasn't been cleaned for a long time. The bathroom door is rotten and can't be closed tightly. There are no additional plugs, so we had to unplug the TV. The sheets are full of stains and dirty. The basement parking area is very dirty and smelly. The receptionist wasn't on standby at the desk, so I had to wait a while, and was not very friendly. The plus side is, this hotel is very strategic and from the front it looks convincing. However, the hotel management should improve to renovate the hotel and improve the hotel facilities. Please improve the cleanliness.
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6 people find it helpful
t***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
Friendly staff, comfortable open space, basement parking, direct access from basement.
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6 people find it helpful
D***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 42 week(s) ago
The hotel is old but still comfortable and spacious, but cleanliness needs to be improved, especially the swimming pool area, there are lots of cigarette butts and empty drink bottles that haven't been cleaned up and there are leaks in the room.
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3 people find it helpful
R***A
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 45 week(s) ago
Checkout is at 11, I wanted to leave my stuff for a while but couldn't (because check out was too early at 11, while I checked out at 9 and came back at 12). Why were they told to leave it at the security post? The reason was that if it was in the lobby, no one would see it. The bathroom was flooded, smelled of urine, there were no hotel slippers, etc. I got my own drinking water using a kettle outside the room.
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3 people find it helpful
Maria
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 59 week(s) ago
I like this location Hotel and have a large room. But I didn't got tissue, sandal and tea in my room.
2 people find it helpful
Yedidja S. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 59 week(s) ago
Good to rest and sleep. Room a little bit dirty.
2 people find it helpful
r***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
For the bathroom the hot water doesn't work. The faucet is broken. When I arrived there was a cockroach in the bathroom. Especially 311.
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1 people find it helpful
l***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 62 week(s) ago
Worst hotel I've ever booked. Water handle broken. When taking a shower it leaks into the sink area. There are no curtains on the 3rd floor.
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6 people find it helpful
B***g
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 64 week(s) ago
Old and unfriendly staff…. The security guard was indifferent, we had difficulty parking but still washed his motorbike. The parking lot smelled of gutters and cat poop. When we entered the room, there was trash behind the door. The floor was rotten and the room was damp. The bathroom was dirty. There was no cover for the waste disposal, the walls were dirty and dirty. The closet was dirty. There were no tissues. The sheets and towels were full of stains and dirty. The balcony was dirty… booked a room for 3 nights… we checked out on the first day… GONE WRONG. The hotel did not match the picture… Traveloka should have checked. So that we don't feel cheated
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8 people find it helpful
H***y
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Transit
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5.4
/10
Reviewed 65 week(s) ago
Very different from the photo. The bed sheets in the room didn't look like they had been replaced, they were damp. The floor has been damaged. The windows are dirty too. There is no amenitis, just a toothbrush with a little soap left. When the door was opened, suddenly a cat came into the room. Not worth it at that price.
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3 people find it helpful
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Luki B.
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 67 week(s) ago
Check-in time, the room was not ready even though it was already 14.30. Bath tub leaking. Want to heat water in the kettle. The teapot is very dirty inside. Drinking water must be taken outside by yourself. Thank You. Once and last stay here.
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3 people find it helpful
s***a
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 67 week(s) ago
The AC is cold, don't have too high expectations.
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S***n
icon-Leisure
Leisure
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5.8
/10
Reviewed 69 week(s) ago
The leak in the room, right between the kitchen and the lounge room in the middle, was very disturbing and the toilet drain was flooded, almost flooding the living room.
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4 people find it helpful
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 69 week(s) ago
Order a deluxe family room, it turns out that the maximum capacity is 4 people, if the charge is more than 50k, the rules can be included in the information section so that guests can anticipate, fortunately the charge is still affordable, if it is above 200k, it can be a shock. Plus the check-in and check-out process is lightning fast. The cleanliness is very poor, there are some parts of the room that have leaked, strangely the floor is so damp. Suddenly there was a cockroach in the room, this is the most exciting part so it's crazy. The bathroom part is also less clean, the drainage cover part of the big vent might be cockroaches from there... the bathroom is also semi-transparent, a bit less. The plus is that the pillows and blankets don't smell even though the sheets have stains but it's still okay because they don't smell. The AC in the inner room works well, but in the front part for some reason it's dead.. The TV is okay because it's not being watched either. There is only 1 coat hanger. You can get 4 towels according to the stated guest capacity, but the towels are thin. The swimming pool is okay, the yard is also clean, just very classic, the lights are dim. Oiya, there is no wifi in the hotel, the problem is that it does not catch the signal, fortunately there is a provider signal. Unfortunately around 10:30 the lights went out so the hotel was dark, fortunately it was daylight and I was about to check out, the problem was that there was no generator so the lights still went out. Overall 6/10. Lucky cheap.
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 72 week(s) ago
Cleanliness is really good, every room is always cleaned. It's just a shame that at the beginning there was no notification that the room would be cleaned. Next, before cleaning, it would be good to ask permission first from visitors staying overnight
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1 people find it helpful
tiata d.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 75 week(s) ago
From the moment I entered, security was not there to greet me and was rude, even to the receptionist, it was the same even though I paid for it here. I was very disappointed with the condition of the room, the air conditioning was not cold.
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8 people find it helpful
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