Traveloka (4,912)
Other sources (113)
8.6
Very Good
From 4,912 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Aston Inn Mataram
All
Distance to City Center (81)
Bedroom (80)
Staff Friendliness (77)
Ambiance (72)
Room Space (68)
Taste (67)
Accessibility (66)
Bathroom (66)
Hotel Area (63)
Variety (58)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Aston Inn Mataram
Number of reviews per page
20
40
Customer reviews
J***n
8.7
/10
Reviewed 1 week(s) ago
the room is accessible to therapists. scary
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your review and we apologize for any inconvenience you may have experienced. Guest safety and comfort are our top priority. Regarding rooms accessible to therapists, in accordance with our Hotel regulations, therapists can only provide in-room massage services if guests book directly with our SPA. In the future, if our therapists do anything that makes you uncomfortable, please contact the manager on duty so we can follow up immediately. We look forward to welcoming and serving you again in the future. Warm regards, Dayu Febry. Front Office Manager
See original
Guest
10.0
/10
Reviewed 1 week(s) ago
The experience of staying at Aston Inn Mataram was very memorable, the service was very good, at that time I was already at the hotel location I booked through app.com, in less than 5 minutes I was able to check in, the staff were friendly and smiling, from the hotel yard to the hotel room I always got a smile from the hotel staff I met, I felt as if if I met the hotel staff in another place, they still remembered me, the staff were responsive when there was a service request, with complete facilities I think the hotel rental is quite cheap, I was very impressed, thank you
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for this warm and detailed review! We are delighted to hear that your stay with us was so memorable, from the speedy check-in process, the friendly and smiling staff, to the prompt service and comprehensive facilities. Your appreciation is a great motivation for us to continue providing the best service. We look forward to welcoming you back to Aston Inn Mataram. Warm regards, Dayu Febry, Front Office Manager
See original
H***a
Business
9.0
/10
Reviewed 1 week(s) ago
The room was great, the variety of breakfast menu wasn’t.
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Our Valued Guest,
Greetings from Aston Inn Mataram!
Thank you for your feedback! We’re glad to hear you enjoyed the room. We appreciate your input on the breakfast variety and will use it to improve our offerings. We hope to welcome you back soon!
Best regards,
Dayu Febry
Front Office Manager
YD
Yuanna D. S.
Business
9.4
/10
Reviewed 2 week(s) ago
Nice staff, nice stay, will book here again
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Ibu Yuanna D.S,
Salam hangat dari Aston Inn Mataram!
Thank you for your kind words! We’re delighted you enjoyed your stay and our team’s service. We look forward to welcoming you back on your next visit.
Best regards,
Dayu Febry
Front Office Manager
YD
Yuanna D. S.
Business
9.4
/10
Reviewed 2 week(s) ago
Very great stayy, nice room, nice location, easy to get Gojek and Grab too from here
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mrs.Yuanna D.S,
A Warm Greetings from Aston Inn Mataram!
Thank you for your wonderful review! We’re glad you enjoyed your stay, our comfortable rooms, and convenient location. It’s great to know you found it easy to get Gojek and Grab from here. We look forward to welcoming you back soon!
Best regards,
Dayu Febry
Front Office Manager
S***a
10.0
/10
Reviewed 3 week(s) ago
The hotel is very comfortable, located in the city center and the staff service is very friendly.
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your kind review! We are delighted to know that you had a comfortable stay and enjoyed our central location. Your comments regarding our staff's hospitality are very meaningful to us, and we have shared them with our team as motivation to continue providing the best service. Have a pleasant day ahead. Dayu Febry, Front Office Manager
See original
Ario W.
8.5
/10
Reviewed 3 week(s) ago
It feels like coming home, when checking in very fast the previous data has been saved so there is no need to take out the ID again (cool), every time I stay here with the same room type and room number (Suite Room) the room is very comfortable, the smart tv display has changed from the last time I came so it is better, only the hairdryer is not working but it's okay, then there are also changes, in the past several times I got a welcome fruit plate but this time I didn't get it until check out maybe now I don't get it anymore, but overall it's still comfortable while staying here, and will definitely come again with the same type. Thank you Aston Mataram.
Read More
See original
+2
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr. Ario W, Warm greetings from Aston Inn Mataram! Thank you for this detailed and warm review! We are delighted to hear that you feel at home every time you stay with us, and that you are satisfied with the comfort of your Suite room and the upgraded Smart TV. We apologize for the inconvenience regarding the hairdryer and welcome fruit platter; your feedback has been taken to heart. We greatly appreciate your loyalty and look forward to welcoming you back in the same room type on your next visit. Dayu Febry, Front Office Manager
See original
I***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
The location is strategic, clean and the room service is very satisfying.
See original
Find this review helpful?
Accommodation's Reply
11 Aug 2025
Dear Our Guest, Thank you for your positive review! We are delighted to hear that you were satisfied with our convenient location, cleanliness, and room service. We look forward to welcoming you back on your next visit. Best regards, Dayu Febry, Front Office Manager
See original
W***a
10.0
/10
Reviewed 4 week(s) ago
The kids were so happy swimming in the pool, and the food was varied. Strategic location...
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your review! We're delighted to hear that the kids enjoyed the pool and that you enjoyed the variety of food we served. Our strategic location is indeed one of our strengths, and we're glad it added to your comfort during your stay. See you again on your next visit! Dayu Febry, Front Office Manager
See original
P***y
8.5
/10
Reviewed 4 week(s) ago
[Engaging opening lines] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
Read More
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Our Guests, Warm greetings from Aston Inn Mataram! Thank you for taking the time to rate your stay with us. We hope you enjoyed your experience and look forward to your next visit. Best regards, Dayu Febry, Front Office Manager
See original
C***s
Business
10.0
/10
Reviewed 4 week(s) ago
Recommended hotels for holidays in Lombok
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to hear that you recommended our hotel as your holiday destination in Lombok. Guest satisfaction and comfort are always our priority. We hope to welcome you back in the future for an even more memorable experience. Dayu Febry, Front Office Manager
See original
N***a
10.0
/10
Reviewed 5 week(s) ago
Nice, comfortable and clean 😆
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review. We are pleased to know that you were comfortable and satisfied with the facilities and cleanliness of our hotel. We look forward to welcoming you back on your next visit. Best regards, Dayu Febry, Front Office Manager
See original
Radityo Y.
Transit
10.0
/10
Reviewed 5 week(s) ago
Excellent for a weekend getaway
Find this review helpful?
Accommodation's Reply
22 Jul 2025
Dear Mr.Radityo Y,
Greetings from Aston Inn Mataram!
Thank you so much for your kind review! We're delighted to hear that you had an excellent weekend getaway with us. It's always our pleasure to provide a relaxing and enjoyable experience for our guests. We look forward to welcoming you back for your next escape!
Best regards,
Dayu Febry
Front Office Manager
O***l
10.0
/10
Reviewed 6 week(s) ago
Ok fine thank you very much yeah…….
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Our Guests, Warm greetings from Aston Inn Mataram! Thank you again for staying with us. We were happy to assist you and provide you with a pleasant experience during your stay. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager.
See original
G***t
10.0
/10
Reviewed 6 week(s) ago
Polite, friendly, comfortable, best service.
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you felt comfortable and satisfied with our courteous and friendly service. This review encourages us to continue providing the best. We look forward to your next visit! Dayu Febry, Front Office Manager
See original
M
Mujiburrahman
9.7
/10
Reviewed 6 week(s) ago
Kids' favorite choice for overnight stays 👍
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Mr. Mujiburrahman, Warm greetings from Aston Inn Mataram! Thank you for your review! We're thrilled to hear that our place is a favorite among children. We look forward to welcoming you and your family back again soon! Dayu Febry, Front Office Manager.
See original
I***n
8.5
/10
Reviewed 7 week(s) ago
It was fun and the service was very good
See original
Find this review helpful?
Accommodation's Reply
12 Jul 2025
Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you are happy and satisfied with our service. Reviews like this motivate us to continue providing the best for each and every guest. We look forward to welcoming you back to Aston Inn Mataram! Warmest regards, Dayu Febry, Front Office Manager
See original
danial
10.0
/10
Reviewed 7 week(s) ago
Friendly hotel staff, strategic location in Mataram city
See original
Find this review helpful?
Accommodation's Reply
12 Jul 2025
Dear Mr. Danial M, Warmest greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you enjoyed our hospitality and the hotel's strategic location in the heart of Mataram. We hope we can continue to be your top choice when visiting Lombok. We look forward to welcoming you back in the near future. Best regards, Dayu Febry, Front Office Manager
See original
IW
Indah W.
10.0
/10
Reviewed 7 week(s) ago
Good, delicious food, comfortable, good access
See original
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Ms. Indah W, Warm greetings from Aston Inn Mataram! Thank you for this brief but meaningful review! We're delighted to hear that you felt comfortable, enjoyed the food, and were satisfied with the location and accessibility of our hotel. We hope you had a memorable stay. We look forward to welcoming you back again soon. Best regards, Dayu Febry, Front Office Manager
See original
m***n
10.0
/10
Reviewed 7 week(s) ago
Very pleasant hotel
See original
Find this review helpful?
Accommodation's Reply
09 Jul 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your brief but memorable review! We are delighted to hear that you found our hotel enjoyable. Reviews like these motivate the entire team to continue providing the best service. We look forward to your next visit! Best regards, Dayu Febry, Front Office Manager
See original
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
TikTok
Youtube
Twitter
TelegramProducts
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved