8.0
Very Good
From 3,239 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.9

Meal

7.8

Location

8.2

Service and Facilites

7.9

People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (34)
Bedroom (31)
Taste (29)
Room Space (28)
Bathroom (28)
Staff Friendliness (26)
Hotel Area (26)
Surroundings (25)
Accessibility (25)
Distance to City Center (24)
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Traveler Reviews Grand Suka Hotel Pekanbaru

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40
Customer reviews
Ikhsan P.
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8.5
/10
Reviewed 5 day(s) ago
old hotel, but the breakfast is good
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D***a
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Business
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8.4
/10
Reviewed 1 week(s) ago
The downside is that the lobby is hot, I don't want to sit and relax in the lobby, the food is not tasty, if you buy food or drink at the restaurant, the room bill can't be entered even though it will be paid when you check out, and it will take a long time to stay here.
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F***i
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
It's very comfortable to stay here, the bathroom is clean, the hot water is on, there's a swimming pool.
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A***d
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Leisure
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9.1
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, from security, reception, to the housekeeper. What needs to be improved is the parking location, the parking outside, especially for motorbikes, does not have a protective roof/canopy, so it is vulnerable when it rains and you have to bring your helmet to the room. The room facilities need to be improved because they are starting to look outdated, especially for a star-rated hotel.
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S***a
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8.5
/10
Reviewed 4 week(s) ago
Very friendly service. The breakfast menu is also delicious.
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2 people find it helpful
desra a.
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10.0
/10
Reviewed 4 week(s) ago
comfortable, friendly staff, easy check in
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Mrs. Desra A, Warm greetings from Grand Suka Hotel Pekanbaru. Thank you very much for your positive feedback. We, the entire staff and management, promise to continue to improve in the future. We are ready and look forward to welcoming you back in the future with open arms and a feeling of joy. Thank you. Sincerely, Management.
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e***a
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10.0
/10
Reviewed 5 week(s) ago
best complete breakfast clean near business area and children's entertainment
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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R***i
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Business
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10.0
/10
Reviewed 6 week(s) ago
It was very enjoyable and the children were satisfied with the breakfast and service at the hotel.
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Accommodation's Reply
25 Jun 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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H***a
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
all the staff are very friendly and helpful, the room is clean and the air conditioning is cold... the kids enjoyed playing in the clean swimming pool, the breakfast is also varied and delicious... overall worth it
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Taufik S.
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8.5
/10
Reviewed 7 week(s) ago
Recommended for that budget
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Accommodation's Reply
19 Jun 2025
Dear Mr. Taufik S, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Rani R.
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8.5
/10
Reviewed 7 week(s) ago
For those who like silence, the Grandsuka Hotel is just right because it's not noisy, even though the hotel seems like a horror hotel, I like it.
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Accommodation's Reply
19 Jun 2025
Dear Mrs. Rani R, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Yasmidi
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10.0
/10
Reviewed 8 week(s) ago
Excellent, friendly service, cool atmosphere.
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Accommodation's Reply
19 Jun 2025
Dear Mr. Yasmidi, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Diyah W.
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Leisure
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8.3
/10
Reviewed 8 week(s) ago
The room is comfortable, but unfortunately the refrigerator is not cold but hot air comes out. The bathroom has not been repaired for a long time, the toilet lid is broken on one side, the edge of the sink is mossy, there are many breakfast choices, but the taste and texture are still not very good on the tongue, please upgrade the bathroom, so it will be more comfortable
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Accommodation's Reply
19 Jun 2025
Dear Mrs. Diyah W, Warm Greetings From Grand Suka Hotel Pekanbaru. On behalf of all employees & management, I would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was truly no element of intent, but rather the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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Ilham N.
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10.0
/10
Reviewed 8 week(s) ago
very comfortable clean tasty food
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Accommodation's Reply
19 Jun 2025
Dear Mr. Ilham N, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Hendra
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10.0
/10
Reviewed 11 week(s) ago
good and very interesting need to be repeated again.
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2 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mr. Hendra to, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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Iqbalindrapurna i.
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10.0
/10
Reviewed 11 week(s) ago
The hotel is nice, the rooms are clean, the location is close to the mall, great 👍
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mr. Iqbal indrapurna I, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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M***l
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10.0
/10
Reviewed 11 week(s) ago
friendly staff, easy check in, worth the price paid
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Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and the room conditions are quite good.
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Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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T***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the room is spacious, but unfortunately the toilet is very dirty.
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was no intentional element, but the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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Abdul H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
In 1 year I sometimes stay 2 times to this hotel, sometimes 2-3 nights. For the comfort of all guests and the progress of the hotel, try to pay attention to the following points. 1. The staff who incharge during breakfast are not friendly, apply a good greeting. 2. Cups & saucers need to be sorted because most of them are no longer suitable for use. 3. Main course if possible use food text so you know what dishes are served. 4. Stained towels are not suitable for use. I always come back here when I go to PKU only one (the food is delicious, there are many choices of alacarte) TKS ..
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3 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Abdul H, Warm Greetings From Grand Suka Hotel Pekanbaru. I, On Representation of All Employees & Management, would like to Sincerely Apologize for the Incident You Experienced During Your Stay at Grand Suka Hotel Pekanbaru. There Was Truly No Intentional Element, But We Will Immediately Fix the Deficiencies We Have From Now Onwards. We Are Ready to Await Your Return in the Future With Open Arms & Joyful Feelings. Thank You. Sincerely Management.
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Number of reviews per page
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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