Grand Suka Hotel Pekanbaru

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Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3,806)
Other sources (21)
9.0
Exceptional
From 3,806 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.8

Location

9.0

Service and Facilites

8.8

People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (64)
Bedroom (62)
Bathroom (57)
Room Space (53)
Distance to City Center (51)
Staff Friendliness (50)
Hotel Area (50)
Taste (50)
Surroundings (48)
Variety (47)
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Traveler Reviews Grand Suka Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
R***y
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 day(s) ago
Room cleanliness is good, food and variety are many, children like staying at Grand Suka Hotel.
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andri
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10.0
/10
Reviewed 4 day(s) ago
Everything yes, okay so far so good.
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S***o
icon-Leisure
Leisure
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9.0
/10
Reviewed 6 day(s) ago
The staff is friendly, the bathroom is clean, the AC is cold, there's a mini fridge in the room, but it's a bit noisy because the room isn't soundproof. The children's pool, I apologize, is a bit dirty. 🙏
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Comfortable and family friendly hotel
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d***e
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Leisure
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8.7
/10
Reviewed 2 week(s) ago
The bathroom toilet is clogged. Please check again.
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ADI D. S.
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
Nice hotel and pocket friendly
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NU DWI P. W.
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6.2
/10
Reviewed 2 week(s) ago
Even though I booked a long time ago, I was given a room facing the back.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, clean and comfortable rooms. Delicious food and good service😊
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R***d
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9.4
/10
Reviewed 6 week(s) ago
as expected and ordered
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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H***y
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8.5
/10
Reviewed 7 week(s) ago
So far so good, service without discrimination
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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A***r
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8.8
/10
Reviewed 7 week(s) ago
Cheap and clean, good service.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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ALISSYA Y.
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10.0
/10
Reviewed 7 week(s) ago
Comfortable and the staff are very friendly
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Alicia Y, the Grand Souka Pekanbaru Hotel sends its warmest greetings. We sincerely thank you for leaving such a positive review. All our staff and management will continue to do their utmost to provide even better service. We sincerely look forward to your visit to our hotel again. Thank you. Sincerely, Management
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Muhammad N.
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10.0
/10
Reviewed 8 week(s) ago
The male receptionist was very friendly, the place was comfortable, close to the mall, and in room 914, the sleep was also good... The best for a staycation in Pekanbaru
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Mr. Muhammad N., From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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I***a
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8.1
/10
Reviewed 10 week(s) ago
The bathroom exhaust fan is dead, the bathroom smells, the smoking room is stuffy and uncomfortable if you bring small children.
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3 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, On behalf of all staff and management, Grand Souka Pekanbaru Hotel would like to sincerely apologize for the incident you experienced during your stay. This incident was not intentional; on the contrary, we will address these shortcomings immediately from now on and in the future. We look forward to welcoming you back with warmth and pleasure. Thank you. Respectfully, Management.
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S***i
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Leisure
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8.5
/10
Reviewed 10 week(s) ago
The location is strategic and comfortable.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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D***a
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Transit
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9.4
/10
Reviewed 10 week(s) ago
All the staff I encountered were friendly. The room was clean and fragrant, and my child really enjoyed sleeping there. When I was about to leave, I discovered I had left something behind, and one of the female staff members promptly delivered it to me with a friendly smile. The service and serene atmosphere were top notch 💯. Highly recommended! I'll be back again sometime!
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Anggun N.
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Business
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9.7
/10
Reviewed 11 week(s) ago
The service is very good, the waiter who delivered my breakfast to my room was very helpful because I wasn't fasting, and the female receptionist, please be friendly and professional. I would choose this hotel if I want to fly to PKU-JKT, the food is also very delicious.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. Angkun N., This is a brief message from Grand Suga Hotel, Pekanbaru. We would like to express our sincere gratitude for your positive feedback. All of us, the staff and management, promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Roni Y.
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8.5
/10
Reviewed 13 week(s) ago
My first stay at the Grand Suka Hotel in Pekanbaru was because I saw reviews from netizens who had shared their experiences. It's close to the SKA Mall, walkable. There are also many food stalls around the hotel. The service is friendly. I got a room on the 8th floor, room 816. The room was clean, the bathroom was clean, no smart TV, and the breakfast was standard and there weren't many choices. In the morning, I went swimming and looked around. Many buildings need renovation, hopefully, to make them more attractive. During my stay here, I was comfortable and satisfied.
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2 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr. Roni Y., From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at Grand Suga and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Nabiilah
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Nice, comfortable room, could be upgraded as it's an older building. The food is delicious.
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3 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr. Nabi'ilah, From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Nabiilah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
The rooms could probably be improved, such as with maintenance or repairs. As for the food, it's top-notch.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Nabi'ilah, From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Number of reviews per page
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