Overall Ratings & Reviews BIGLAND Hotel & Convention Sentul

Close access to the toll gate, close to Bogor souvenirs, (-) the reception staff is not friendly, check in took a while, we checked in late at night, after checking in we immediately had dinner at the restaurant, the restaurant staff was not polite because they took the menu book that was in front of the customer without permission and without talking to me even though I was ordering with another restaurant staff, very very rude. When we arrived and wanted to park in front of the empty hotel lobby, the security guard was very unfriendly and wanted to chase us away, we were not allowed to park until we checked in, breakfast was just ordinary

Overall everything is safe, comfortable, and the best 🫰🏻

I'm very satisfied with the room. I ordered the Grand Deluxe. It was according to my order. It was comfortable and clean. My kids wanted to go there again. The staff were all very friendly. 🥰

The staff were friendly, from the welcome at the hotel lobby drop-off, to the parking attendants, the smiling receptionists, and the quick check-in. The playground and swimming pool kept the kids entertained. Thank you, BigLand Sentul.

Okk the kids are happy and close to everywhere

The balcony door is not tightly closed and the sound from outside can be heard very clearly, disturbing rest time, and the fitness center does not have a water dispenser for drinking.

good place and good service, family friendly, comfortable security.

The room's facilities, especially the TV, are very lacking, as the sound isn't loud enough and there are no TV channels. So we have to use YouTube.

The breakfast is delicious. The staff is also friendly. I will stay here again next time.

The breakfast is varied and tastes good, only the fruit section runs out quickly, maybe the portion can be increased when it is restocked

The staff is friendly, but the food variety is not very wide.

The pko was as fun as expected

The price and facilities are okay, breakfast for a 9 year old child is charged the full adult price of 128 thousand, a 5 year old child is 64 thousand. There isn't much food.

Very comfortable, clean, and has lots of facilities for children. Easy access close to the toll road.

special shout out to Housekeeping mas Aji who helps us set up the bed from twin bed to double. he prepared the bed so fast and tidy. also with smile.. he is very friendly. I hope hotel treats him good and fair with all his hardwork. I don't have anything to complain for the room or breakfast. just one thing needs to be fix.. soon. upon arrival, there's a strong bad odor like smell from sewer or toilet or dead animal in receptionist area / lobby. I sense this as well when I sat at breakfast outside area the next morning .. I don't know what or exactly where.

Order the Family Room and get 1 bed + additional single bed, there is also a long sofa.. It's quite worth it to bring the family.. The water heater is working, the breakfast is also quite good even though the variety is not much in my opinion.. hehe but it's worth it for this price.. There is a prayer room and a bathroom, generally when you want to check out you can pray first.. The bathroom at the front office is also very clean

On July 11, 2025, I booked 7 rooms for my family and guests. All guests were very satisfied with the service at Bigland Hotel Sentul. The staff, from security to reception, were friendly and very helpful. It's child-friendly. Thank you, Bigland.

Overall it's okay to stay here, the only downside is that it's close to a factory"

Visit on June 5-6, 2025. 1. Free parking, but not friendly for motorcyclists, because you have to go up and down the stairs, and have to pass through the office first before you can get to the main lobby. 2. The security guard is very informative and friendly, giving clear directions with 5s, good job. 3. The main lobby is hot, maybe because there are a lot of people and queues, what I didn't expect is that the printing system uses a photocopier, please give Bigland a good printer for both hotels and other offices 4. Because there are not many requests, check in is done at the same time, immediately given a room without having to wait, room 705 with a factory view has some cobwebs and stains in several places, but it's not a problem, already using a smart TV but unfortunately it doesn't include Netflix, and the internet is unstable, sometimes buffering, not too soundproof, the heartbeat of the next and upper rooms can still be heard, and in my opinion the mattress + pillow ratio is not balanced, as one of the mattress factory partners it should be improved again, the mattress is not firm enough, while the pillow is too firm. 5. Fast forward to breakfast, the food is standard, but for me who was sick at that time, the variety of healthy and refreshing food is not much, but for my husband who loves to eat, the food is okay, the minus is 1, the manners of the guests are lacking, it makes me uncomfortable to be honest. 6. Fast forward again to check out, when I checked in I didn't check anything first, I went straight home. Overall it's standard for a staycation, nothing really special, I think Bigland can improve it, good job 👍

Access to the toll gate is close, the hotel is comfortable, the food is delicious according to the price.