GM Hotel Sunway Metro

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Overall Ratings & Reviews GM Hotel Sunway Metro

Traveloka (506)
Other sources (49)
8.1
Very Good
From 506 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.9

Meal

7.8

Location

8.6

Service and Facilites

8.0

People often mention about GM Hotel Sunway Metro
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Bedroom (9)
Surroundings (8)
Bathroom (8)
Accessibility (6)
Staff Friendliness (6)
Wifi (6)
Ambiance (5)
Room Space (5)
Soundproof (5)
Hotel Area (4)
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Traveler Reviews GM Hotel Sunway Metro

Number of reviews per page
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40
Customer reviews
Jonny
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Medical
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8.5
/10
Reviewed 3 week(s) ago
The hotel is comfortable, nice, clean, and the service is good.
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Teuku F. A.
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9.4
/10
Reviewed 5 week(s) ago
The staff were friendly and very helpful during the check-in process.
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Teuku F. A.
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8.5
/10
Reviewed 7 week(s) ago
Staff assisted during the check-in process.
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S***i
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
I think this is a practical hotel with self-service. The cheap price is enough for us who are only here for a short time, and the location is strategic.
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y***a
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Staycation
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8.1
/10
Reviewed 12 week(s) ago
The bathroom area is not very clean, the staff is not friendly in the morning.
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 13 week(s) ago
For a standard budget hotel, it's quite good.
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H***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Good location for the hotel. The room quite good. The service quite good to with the price we paid.
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H***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Good hotel but not perfect. Good location.
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a***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
So far so good, good service. But the room is too small.
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Verified Traveler
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8.5
/10
Reviewed 32 week(s) ago
Service good.. staff friendly.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for your kind words! We’re glad you enjoyed our service and found our staff friendly. We hope to welcome you back soon. Warm regards, GM Hotel Management.
Rita S. S. M.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 39 week(s) ago
The place is nice, comfortable, and the coffee is delicious. It's close to Sunway Pyramid for shopping.
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Accommodation's Reply
18 Dec 2025
Dear Valued Guest Rita S.S.M, Thank you for your kind feedback! We’re glad you found the place comfortable and enjoyed the coffee. Our location near Sunway Pyramid is definitely a plus, and we hope to welcome you again soon. Warm regards, Management Team GM Hotel
L***a
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Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The first time I came here, I was emotional, 1 room cannot accommodate 3 people, even though I had been told through the app.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest Linna, Thank you for your feedback. We’re very sorry for the misunderstanding regarding the room capacity and the inconvenience it caused during your stay. We’ll review the listing details to ensure clearer information is provided on the booking app. We appreciate your understanding and hope to have the chance to serve you better in the future at GM Hotel. Warm regards, Management Team GM Hotel
A***i
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Medical
icon-origin-TRAVELOKA
8.0
/10
Reviewed 44 week(s) ago
The bathroom door is broken and cannot be locked. The bathroom trash is not clean enough.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the bathroom door issue and the cleanliness of the bathroom trash during your stay. This is certainly not the standard we aim to provide. We have already highlighted these concerns to our housekeeping and maintenance teams to ensure immediate action is taken. Your comfort and satisfaction are our highest priorities, and we appreciate you bringing this to our attention so we can improve. We hope to have the opportunity to welcome you back to GM Hotel for a much smoother and more comfortable experience in the future. Warm regards, Management Team GM Hotel ---
Shiervy U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
Just steps from Sunway Pyramid Mall. The rooms and bathrooms are also very clean. There are also many restaurants nearby, so finding food is easy. I was very impressed by the friendliness of the staff, especially Mr. Yudha, who was very helpful and kind to everyone.
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Accommodation's Reply
24 Oct 2025
Dear Guest Shiervy U, Thank you for your wonderful review! We’re delighted to hear you enjoyed our clean rooms, convenient location near Sunway Pyramid, and the many nearby dining options. We truly appreciate your kind words about our staff, especially Mr. Yudha — we’ll be sure to share your compliments with him. We look forward to welcoming you again soon at GM Hotel! Sincerely, GM HOTEL MANAGEMENT
n***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 46 week(s) ago
Booked a superior queen room with a window for 2 nights. The check-in process involved a machine and a self-check-in, which was a bit complicated for those who aren't tech-savvy. But the staff were helpful. The room was too small to sit in, and there wasn't enough space to even put a suitcase in. The window faced the hallway, with nothing to see (the window was useless). The trash can was under the window, so a foul odor came in when you opened it. It was noisy until 2-3 a.m. when the staff collected the trash. There wasn't enough space to even open two 20-inch suitcases; you had to take turns. The lobby was nice and the staff were friendly. The room's AC was very cold. The bathroom was clean.
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Accommodation's Reply
20 Oct 2025
Dear Guest, Thank you for sharing your detailed feedback. We’re glad to hear you found our staff friendly and helpful, and that you were satisfied with the cleanliness and air conditioning. We’re sorry, however, to learn about the space limitation, noise, and odor issues you experienced. Your comments are valuable, and we’ll look into improving room arrangements and guest comfort, especially regarding noise and trash collection timing. We truly appreciate your understanding and hope to welcome you back for a better experience at GM Hotel. Sincerely, GM HOTEL MANAGEMENT
Driyanto
icon-Medical
Medical
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10.0
/10
Reviewed 50 week(s) ago
Near from shopping centre… not big room but nice budget 🤣🤣
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest Driyanto, Thank you for your feedback! We’re glad you found our location convenient and the room budget-friendly. We hope to welcome you again soon. Warm regards, GM Hotel Management.
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 66 week(s) ago
Location is good, but air conditioner not cold set at 16deg and TV malfunction.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback. We’re glad you found the location convenient. We sincerely apologize for the inconvenience caused by the air-conditioning and TV issues. Your comments have been noted, and we will address them promptly to ensure a more comfortable stay for our guests in the future. Warm regards, GM Hotel Management.
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Hilyatun N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 78 week(s) ago
Strategic location. In the surrounding area, it is not difficult to find food with affordable prices. Near Sunway Mall too.
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2 people find it helpful
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 83 week(s) ago
The window room has no view. So noisy and bad smell. No tea, coffee and spoon. They provide empty water bottle.
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H***G
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 95 week(s) ago
The staff is really friendly and love the location of the hotel.
2 people find it helpful
Number of reviews per page
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40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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