Sanur Elok Residence which is not as beautiful as its name. Some videos that I want to tell can not be uploaded, the first and last story to stay here. First, it says 24-hour check-in, I checked in at 10 pm and there was no front desk, the person who received me was a woman wearing a t-shirt and shorts and looked like she had just woken up. Second, when I opened the door to the room, there was an unpleasant smell, there were no hotel slippers and the cupboard was very dusty. Third, the floor near the bottom right of the mattress was lifted. Fourth and the most terrible in my opinion, the electricity went out okay at 12 o'clock according to the SOP, but how come the water was also turned off? I wanted to take a shower at 5.30 am there was no water, I walked to Indofebruary near the hotel to buy water as a cleaning tool for my toilet. Please improve the management of the Sanur Elok Hotel for its service system and be quick to respond to guest responses, water, you know, this is how come I planned to stay close to my workplace but didn't take a shower. Thank you, always be successful.