9.1
Exceptional
From 11 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.3

Location

9.0

Service and Facilites

9.4

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Traveler Reviews Gibson Hotel Nha Trang

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40
Customer reviews
N***c
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 52 week(s) ago
The morning shift staff is indifferent to the guests, the breakfast buffet doesn't have many dishes, the food is okay. Room hygiene is very bad, family rooms of 3 people have an additional fee but towels or mineral water are not provided. Only the receptionist on the evening shift is extremely enthusiastic and helps guests very professionally, the rest of the amenities do not meet the 4* standard as given by the hotel information.
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1 people find it helpful
LE NGUYEN T. V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 63 week(s) ago
Nhân viên siêu dễ thương, vệ sinh tốt, vị trí sát biển, view đẹp, giá rẻ, yên tĩnh, phòng ốc sạch sẽ, tiện nghi. Sẽ quay trở lại
2 people find it helpful
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Dang T. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 72 week(s) ago
Phòng đẹp, sạch và thoáng mát; Nhân viên Lễ tân quá dễ thương, thường xuyên chào hỏi và giúp đỡ gia đình. Tất cả đều để lại ấn tượng rất tốt, chúng tôi sẽ quay lại Gibson khi có dịp đến Nha Trang.
3 people find it helpful
Kim K. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 88 week(s) ago
The hotel I booked through the app, the price was surprisingly cheap compared to the quality. It must be said that it is impossible to find a second one of such quality and such a good price in Nha Trang. The hotel is on the main road, a few steps to the beach. In the afternoon, I went up to the swimming pool to check in and the infinity view was really good. I must say above 10 points. Everything is new and genuine, the staff is cheerful and dedicated. Don't miss this hotel when you come to Nha Trang
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4 people find it helpful
Accommodation's Reply
25 Nov 2023
Dear Khanh, Thank you for choosing GIBSON HOTEL as a stopover for your family vacation. We are very happy to receive your good review about your family's experience at the hotel. This is an encouragement for the staff and management levels to maintain the quality of customer service. Wishing you and your family good health, all the luck and looking forward to welcoming you and your family in your upcoming plans.
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Ngoc S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 89 week(s) ago
service ok. good good staff
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3 people find it helpful
Accommodation's Reply
25 Nov 2023
Best regards, Ngoc Suong. Thank you and your family for choosing GIBSON HOTEL as a place to stay during your family vacation. We are very happy to receive your good review about your family's experience at the hotel. This is an encouragement for us to maintain good customer service quality. We are also very grateful for your comments regarding the quality of hotel services. Wishing your family good health and good luck. We hope to welcome you and your family back to GIBSON hotel as soon as possible.
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thanhtu t.
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9.3
/10
Reviewed 97 week(s) ago
He is a bit far from the sea. The parking lot is controlled by an automatic door. Customers just need to sound the horn and the staff will open the door for you to enter the car and the staff will automatically close the door. When you need to pick up the car if the staff sees you ask at the door. Otherwise he will call at the door to the front desk they will open the door for you. Hotel No shaved vegetables. There is a small window next to the bed and a nightstand window. Balcony overlooking the sea. The swimming pool is nice but visiting the pool is not covered with mattress. Slightly less greenery. There is a toilet right next to the pool. I'm going to the national day September 2, 2023
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+5
2 people find it helpful
Accommodation's Reply
20 Sep 2023
On behalf of the Board of Directors and hotel staff, we sincerely thank you for staying at Gibson hotel. Your reviews are sincere, we have had meetings and learned deeply from experience. The room was not fully furnished. The mattress covering the pool chair was soaked in rainwater on September 2 and had not yet dried. We added greenery next to the pool. Once again thank you and welcome your return On behalf of Gibson hotel Manager Do Thanh Hai
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