Amaris Hotel Serpong Tangerang

Explore Amaris Hotel Serpong Tangerang
8.3
Very Good
From 4,126 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.3

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Ambiance (45)
Staff Friendliness (44)
Bedroom (42)
Accessibility (40)
Variety (37)
Room Space (33)
Bathroom (33)
Distance to City Center (32)
Taste (32)
Check-in/out Time (30)
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Traveler Reviews Amaris Hotel Serpong Tangerang

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40
Customer reviews
A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly, the service is good.
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Anindiya K. W.
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Transit
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8.5
/10
Reviewed 1 week(s) ago
Good place for transit. Room has a big space.
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Accommodation's Reply
08 Jun 2026
Dear Ms. Aninthiya W., This is a brief message from Amaris Serpong Hotel. We thank you for giving us the opportunity to welcome and serve you during your stay. Your positive feedback is an encouragement to our entire team to continue improving the quality of our service. We sincerely hope to welcome you back again and provide you with an even better experience on your next stay. Sincerely, The Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended for business trip in this area.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Amaris Serpong Hotel is pleased to inform you of our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback about our hotel. We sincerely hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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S***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The staff was very friendly, and the food wasn't bad. The sheets in the room were a bit dirty, and the room also smelled like vomit (I don't know where it came from).
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Amaris Serpong Hotel would like to express our gratitude for your time in providing us with a review and feedback. We are pleased to hear that you appreciated the friendliness of our staff and that you enjoyed the food we served. However, we sincerely apologize for the unclean linens and unpleasant odor found in your room during your stay. We have forwarded this feedback to the relevant team for immediate action to improve and prevent such incidents from happening again. Thank you for helping us improve the quality of our service. We hope to welcome you back on your next visit. Sincerely, The Hotel Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Affordable price, clean rooms, location on the main road.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Amaris Serpong Hotel extends its deepest respects and gratitude for taking the time to write a positive review about your stay at Amaris Serpong Hotel. We are delighted to hear that our hotel was clean and pleasant. Guest satisfaction is our top priority, and your review encourages our entire team to continue striving for the best possible service. We look forward to welcoming you back to Amaris Serpong Hotel on your next visit. Sincerely, The Hotel Manager
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s***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is within budget, clean, and the best part is that it includes breakfast at a reasonable price. Thanks, and keep up the good work, Amaris Serpong!
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Amaris Serpong Hotel extends its deepest respects and gratitude for taking the time to write a positive review regarding your stay at Amaris Serpong Hotel. We are delighted to hear that our hotel was clean and offered excellent value with a reasonably priced breakfast. Guest satisfaction is our top priority, and your review encourages our entire team to continue striving for the best possible service. We look forward to welcoming you back to Amaris Serpong Hotel for your next stay. Sincerely, The Hotel Manager
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Marsha F.
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Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
The room is not very clean, please improve it.
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Accommodation's Reply
03 Jun 2026
Ms. Marsha F., warm greetings from Amaris Serpong Hotel. Thank you for taking the time to write a review. Thank you for your feedback. We apologize if the cleanliness of your room did not meet your expectations during your stay. This feedback will help us improve our cleanliness standards and service quality in the future. We hope to welcome you back again for an even better stay. Sincerely, The Hotel Manager
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N***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel staff was friendly, but the only downside was the bedsheets, which were stained. I'd suggest paying more attention to cleanliness for a more comfortable stay.
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Accommodation's Reply
28 May 2026
Dear Valued Guest, Sincerely, Amaris Serpong Hotel. Thank you for taking the time to write a review. We learn from such feedback and will use it to improve our services. If you give us the opportunity to serve you again, we assure you we will do our best to provide an even better stay. Sincerely, The Hotel Manager
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
For this price, it's already solid.
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Accommodation's Reply
28 May 2026
Dear Valued Guest, Amaris Serpong Hotel is pleased to inform you of our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback about our hotel. We sincerely hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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Enden
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everything was great. The room was nice, with a window. The breakfast was delicious, and you could eat outside.
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Accommodation's Reply
21 May 2026
Dear Ms./Mrs. Enden R.C., From Amaris Serpong Hotel, we respectfully thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback about our hotel. We sincerely hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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T***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Strategic location, good breakfast but little noise from the room in front of the road.
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Accommodation's Reply
30 Apr 2026
Dear guests Warm greetings from Amaris Hotel Serpong Thank you for your review. We're glad you enjoyed our strategic location and breakfast. We would also appreciate your feedback regarding noise from rooms facing the street. We apologize for the inconvenience and will use your comments to improve the comfort of our guests. We hope to welcome you back for an even better stay. Sincerely Hotel Manager
f***y
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
The room was noisy with vehicle noise, couldn't sleep.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to inform you that we apologize for the inconvenience caused by the noise from vehicles outside your room, which disturbed your rest. We are deeply sorry that your stay did not meet your expectations. Thank you for writing this review, and we hope to provide you with a better experience on your next stay. Sincerely, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly hotel staff, good service and clean hotel rooms
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1 people find it helpful
Accommodation's Reply
25 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel extends its warmest greetings and thanks you for your positive review. We are delighted that you were satisfied with the friendliness of our staff, the service, and the cleanliness of our rooms. We hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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Anisah N. C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 8 week(s) ago
Maybe it could be checked again, like the TV remote, because suddenly the remote can't be used at night, even though it can still be used during the day, and the door lock also doesn't work, hopefully it can be repaired soon for the good of the hotel in the future.
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Accommodation's Reply
25 Apr 2026
Dear Mr./Ms. Anith N.C., This is a general announcement from Amaris Serpong Hotel. Thank you for your review. We apologize for any inconvenience, particularly regarding the TV remote and door lock in your room. Your feedback is very important to us, and we will contact the relevant team immediately to make improvements for future stays. We hope to provide you with a better experience on your next stay. Sincerely, Hotel Manager
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H***y
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
Quite satisfactory, only the room is not very clean.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to inform you that we thank you for your review. We are pleased to hear that your overall stay was satisfactory. However, we apologize that the cleanliness of your room did not meet your expectations. This is an issue we take very seriously, and we will contact our team immediately. We are committed to providing the utmost comfort to all our guests. We hope to welcome you back again in the future for an even better experience. Sincerely, The Hotel Manager
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S***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly staff, good view, good breakfast
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to express our gratitude for your positive review. We are delighted to hear that you enjoyed the friendliness of our staff, the view, and our breakfast. This motivates us to continue providing the best possible service to all our guests. We hope to welcome you back again for an even more memorable stay. Sincerely, The Hotel Manager
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Rian K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The service is friendly.. The room is also nice
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Accommodation's Reply
21 Apr 2026
Dear Sir/Madam, This is a message of our sincere respect from Amaris Serpong Hotel. We thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Serpong Hotel again for even better service. Sincerely, The Hotel Manager
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Perdhana S. R.
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
Check-in was smooth, the facilities were as per the information in the app, but for my second stay, the room cleaning took quite a while, from 7am, I just left, and it was only done at 4pm, due to the large number of guests, there were 40 rooms to be cleaned. Perhaps this could be anticipated by having additional temporary staff, as having many guests is not a reason to take longer to prepare the room, instead, the large number of guests should be a source of pride that Amaris Serpong is a favorite place to stay.
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Accommodation's Reply
21 Apr 2026
Dear Mr./Ms. Perdhana S, R., Greetings from Amaris Serpong Hotel. Thank you for your review. We are delighted to hear that the check-in process was smooth and that the amenities we provided met your expectations. However, we apologize for the inconvenience you experienced regarding the delayed room cleaning. Your feedback is very important to us. We understand that the cleaning time was not as expected and is a concern for our team. Given our high occupancy rate, this should not compromise the quality of our service. We will use this information to improve our evaluation process and ensure we continue to provide the best possible service. We hope to welcome you back in the future with an even better stay experience. Sincerely, Hotel Manager
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E***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The hotel is clean. The staff is friendly. The rooms are clean and comfortable. The food is decent.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to express our gratitude for your positive review. We are delighted to hear that you were impressed with the cleanliness of the hotel and the friendliness of our staff. We sincerely hope to welcome you back again in the future. Sincerely, The Hotel Manager
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 12 week(s) ago
Staff are friendly and helpful, overall 👍
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Warm greetings from Amaris Serpong Hotel. Thank you for your positive review. We are delighted to hear that our staff provided friendly and helpful service. We hope to welcome you back again in the future. Sincerely, The Hotel Manager
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Number of reviews per page
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