English
Dear Valued Guest,
We are truly sorry to hear that your stay did not fully meet expectations. Please accept our sincere apologies for the inconvenience regarding airport transfer, room odor, surrounding environment, and facilities condition. Our team will carefully review your comments to improve maintenance and upgrade amenities, ensuring greater comfort for our guests. Your feedback is highly valuable and motivates us to raise our service standards. We hope to welcome you back in the future with a much better experience.
Best regards,
Tran Dai Nghia – General Manager