Verified Traveler
9.6
/10
Reviewed 4 week(s) ago
Everything was great, except the food. That evening, I took my family to a hotel and ate at a restaurant, offering snacks and drinks. Beyond expectations, the menu was like street food, from the taste, ingredients, to the presentation. Then the next morning, we had breakfast. The menu was also quite disappointing, and the taste was no different. Only the omelet was good; everything else was lacking. The staff on duty was even more uncomfortable; they were really rude and cynical. As a result, we ate a little and went out to eat, even though we had already paid extra for our child.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, “This message is from Urban Style Hotel Lampung, Azana Hotels Collection.” Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection, and thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced. We have forwarded your feedback and suggestions to the relevant departments and will take action to address them. Guest comfort and service are our top priority, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection, and provide you with an even more enjoyable experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
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