The Grass Serviced Suites by At Mind

Explore The Grass Serviced Suites by At Mind
8.5
Very Good
From 2,527 reviews
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Cleanliness

8.7

Room Comfort

8.7

Meal

8.1

Location

8.5

Service and Facilites

8.4

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Staff Friendliness (29)
Room Space (24)
Bedroom (24)
Distance to City Center (19)
Family Friendly (19)
Hotel Area (19)
Bathroom (17)
Check-in/out Time (16)
Ambiance (16)
Accessibility (15)
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Traveler Reviews The Grass Serviced Suites by At Mind

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Customer reviews
r***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I give it 5 stars. The hotel atmosphere is great, and the staff member named Nok provided excellent service. 🫰🩷
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Accommodation's Reply
01 Jul 2026
Dear Guest Thank you very much for choosing to stay at Grasse Serviced Hotel and for giving us a five-star rating. Your trust and praise are a great encouragement to all our staff and encourage us to continue to improve the quality of our services. We are happy to hear that you enjoyed the overall atmosphere of the hotel and had a comfortable stay. Your comfort and satisfaction are our top priorities. We are very grateful for your kind words about Knox's services. All our staff are committed to meticulous attention to detail, friendly and welcoming service, and a proactive service spirit. Your praise is a great encouragement to Knox and all our staff to continue to provide the best service. We always strive to provide all our guests with a warm, comfortable and memorable stay. We truly appreciate your satisfaction. We would like to once again thank you for your trust and praise for Grasse Serviced Hotel. We hope that you will choose our hotel again in the future and enjoy an even more satisfying stay. Many thanks. From Front Desk Manager
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อ***า
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
If I come to Pattaya again, I will definitely stay here again. The rooms are excellent, and all the staff are lovely. A staff member named Beer provided exceptional service. In fact, all the staff were truly wonderful.
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Accommodation's Reply
28 Jun 2026
Dear Guest Thank you very much for staying at Glass Service Apartment Pattaya. We are happy to hear that you enjoyed your room and accommodation. We really look forward to welcoming you back again. Your kind words are a great encouragement to all our staff. We are very honored by your compliments to all our staff, including Bia. We are very happy that you were satisfied with the service provided by Bia and our other staff. We will share your compliments with all our staff and use them as motivation to improve our service and strive to reach higher levels. Thank you again for choosing our hotel. We really hope to see you again soon. Many thanks. Sincerely, Front Desk Supervisor
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Tran T. N. Q.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The hotel has good facilities and the room was clean. The receptionists were friendly, welcoming, and very helpful. Puyfai also helped us find the nearest bus station to go to DMK Airport - she's cute. The hotel location is also convenient, making it easy to travel to the biggest 7-Eleven. Overall, I had a great stay and would recommend this place. 10/10
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your detailed and wonderful feedback regarding your recent stay with us. We are delighted to know that you were satisfied with our hotel facilities and found your room clean and comfortable. Maintaining a high standard of cleanliness and comfort is one of our top priorities, and we are very pleased that this contributed positively to your overall experience. We are also truly grateful for your kind comments regarding our reception team. It is wonderful to hear that our staff were friendly, welcoming, and helpful throughout your stay. We are especially pleased to learn that Puyfai was able to assist you in finding the nearest bus station to Don Mueang Airport (DMK). Your kind words about her service and friendliness will certainly be shared with her, as such recognition is a great encouragement for our team. Furthermore, we are glad that you found our location convenient, making it easy for you to access nearby facilities such as the 7-Eleven and travel around the area comfortably. We are pleased that this added convenience contributed to an enjoyable and smooth stay. Thank you once again for your generous recommendation and perfect rating. We truly appreciate your support and trust in our hotel. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another great stay in the future. Best regards, Front Office Manager
Verified Traveler
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5.0
/10
Reviewed 13 week(s) ago
Everything was great, but the hotel didn't protect customers' personal information.
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Accommodation's Reply
14 May 2026
Dear Guest Thank you very much for staying at our hotel and for providing your valuable feedback and comments. We are also happy to receive your kind words about our service. We are pleased to know that you were satisfied with your stay. Regarding your privacy, protecting the personal information of all our guests is our top priority. We have strict rules and measures for the collection, management and storage of your personal information, and we will not disclose it to third parties without legitimate reasons. Thank you very much for choosing our hotel. However, if a government agency or department with legal authority requests information, our hotel is obliged to cooperate in accordance with the law. In such cases, we cannot refuse to cooperate. We will take all measures within the scope of applicable laws. We apologize for any inconvenience this may cause. We will do our best to maintain the highest level of security and privacy protection to ensure the safety of your personal information. Thank you again for your valuable feedback. Your feedback is very important for the development and improvement of our hotel services. We sincerely hope that you will choose to stay with us again in the future. Thank you. From the Front Desk Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very nice stay and with very nice staff from all over the hotel, real value for money prices
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Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Thank you very much for taking the time to share your kind feedback regarding your recent stay at The Grass Serviced Suites. We are truly delighted to learn that you had a pleasant experience with us and that our hotel was able to provide you with both comfort and excellent value for money. Your generous comments about our staff are especially appreciated. It is very rewarding to know that our team members, from all departments, were able to make a positive impression and contribute to your overall satisfaction. We take great pride in delivering warm, attentive service, and your recognition serves as a wonderful motivation for all of us to continue maintaining high standards. We are also pleased that you found our pricing to be reasonable and reflective of the quality and experience we strive to offer. Ensuring that our guests receive exceptional value is one of our top priorities, and your feedback reassures us that we are on the right path. It was truly a pleasure having you stay with us, and we sincerely hope to have the opportunity to welcome you back again in the near future. Should you require any assistance for your next visit, please do not hesitate to contact us. Best regards, Front Office Manager
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
The staff were lovely. The room was spacious and very clean. I was very impressed and will definitely come back if I have the chance.
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Accommodation's Reply
15 Jan 2026
Dear Guest Thank you for sharing your experience at Grasse Serviced Apartment. We are happy to hear that you were satisfied with our service and the spacious and clean room. Your compliment is a great encouragement to our team, and we will share your feedback with them to continue providing friendly, welcoming and attentive service. Thank you very much for your memorable stay. We look forward to welcoming you back. We will do our best to make your next stay even more comfortable and enjoyable. Thank you for choosing Grasse Serviced Apartment. We look forward to welcoming you again. Sincerely, Front Desk Manager
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Nguyễn Đ. T. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
It's amazing. An ideal place.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you found The Grass Serviced Suites to be an ideal place for your stay. We look forward to welcoming you back and providing another exceptional experience. Warm regards, The Grass Serviced Suites
P***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 39 week(s) ago
It's very complete and convenient. The room is well-proportioned. You can do many things with it. The price is very cute and worth it.
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Accommodation's Reply
22 Nov 2025
Dear Guest Thank you very much for your valuable review. We are happy to hear that you enjoyed our excellent facilities, beautifully decorated rooms, and comfortable and convenient stay. We are delighted that you enjoyed your stay at Grasse Serviced Apartments at a reasonable price. Your compliments and satisfaction motivate our staff to continue to strive to provide the best service. We sincerely hope that you will return for a pleasant and memorable stay. Thank you. Grasse Serviced Apartments
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Verified Traveler
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9.1
/10
Reviewed 42 week(s) ago
The staff are all lovely and provide excellent service. This is my sixth stay and I'm very impressed.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Guest, The Grass Serviced Suites Team would like to thank you for choosing us as your sixth guest and for giving us such a valuable review. This is a great encouragement for our continued success. We are delighted to know that you enjoyed your stay with us, thanks to the friendly and welcoming service and attentive care provided by our staff. Your appreciation and trust is a great motivation for our team to strive to provide you with the best possible experience and maintain the highest standards of service and quality. Thank you again for your trust in Grass Serviced Suites. Thank you. The Grass Serviced Suites Team
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Trần P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 43 week(s) ago
Location is a bit far from the center, however the staff are very friendly and helpful. The room is very nice
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay with us at The Grass Serviced Suites. We truly appreciate your kind words about our staff. It brings us great joy to know that you found our team to be friendly and helpful, as we strive to ensure every guest feels warmly welcomed and well taken care of throughout their stay. We're also pleased to hear that you were satisfied with the quality and comfort of your room. Your comments are a wonderful encouragement to us as we continue to maintain high standards of service and accommodation. While our location may be slightly removed from the city center, we hope the peaceful atmosphere and surrounding conveniences made your stay enjoyable. We always do our best to assist guests with transportation options or local recommendations to help them explore the area with ease. Thank you once again for choosing to stay with us. We truly hope to welcome you back again in the future. Warm regards, The Grass Serviced Suites
P***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
The room is good, the amenities are excellent, the location is okay, but the parking lot is not very convenient; you have to park behind the building and walk a long way.
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Accommodation's Reply
30 Jan 2026
Dear Guest Thank you for staying at The Grass Serviced Suites and sharing your valuable feedback and experience. We are glad to hear that you were satisfied with our room and facilities. Your valuable feedback will greatly encourage us to provide better service in the future. We are also aware of your concerns regarding the parking, especially the parking at the back of the building and the long walkway. We apologize for any inconvenience this may have caused. We will use your feedback to improve our services in the future, including installing clearer signage and hiring additional staff if necessary. Your valuable feedback is important to improve our hotel services. We look forward to your next visit. All our staff will do their best to provide you with a more satisfying stay. Thank you! Front Desk Manager, The Grass Serviced Suites
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Hải N. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
I checked in quite late that day but the staff were still very enthusiastic to welcome me. My room was Deluxe King, super cute, clean, fully equipped and super spacious. The swimming pool and gym are free, very worth the experience. The hotel is located on a big street, with many restaurants, 7/11, laundry services... The staff are very attentive and enthusiastic, overall 10/10, I will definitely come back if I have the chance. Thank u The Grass for a lovely experienceee 🙏🏻❤️
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to share such a kind and detailed review of your recent stay with us at The Grass Serviced Suites. We are truly delighted to hear that you had a pleasant experience, even with your late check-in. Our team is always committed to offering a warm welcome to our guests at any hour, and it’s wonderful to know that their enthusiasm left a positive impression on you. We're so glad you enjoyed your Deluxe King room and found it to be clean, spacious, and fully equipped to your satisfaction. It's also great to hear that you made use of our complimentary swimming pool and gym—facilities we are proud to offer for your relaxation and well-being. Thank you as well for highlighting our convenient location, surrounded by restaurants, convenience stores, and services, which we hope made your stay even more comfortable. Most of all, we deeply appreciate your kind words about our team’s attentiveness and dedication. Your recognition means the world to us and motivates us to continue providing the highest standard of service. We’re honored to have earned your 10/10 rating, and we truly look forward to welcoming you back in the future whenever your travels bring you to the area again. With sincere appreciation, The Grass Serviced Suites
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จิราพร แ.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Good atmosphere, clean, safe, very convenient, close to places to drink and chill. The reception staff are polite and well-mannered.
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Accommodation's Reply
17 Oct 2025
Dear Guest, Thank you for your valuable comments and feedback in this review. We are delighted that you were satisfied with the overall ambiance of our hotel, including its cleanliness, safety and comfort. We will continue to improve our services to provide the best experience for all our guests. We would also like to express our highest appreciation to our reception team. All our staff understand the importance of always providing polite, sincere and enthusiastic service and strive to provide friendly and considerate service. We are pleased that the location of our hotel met your needs. We are very proud of our easy access to nearby entertainment and leisure options. Thank you for choosing us again. We always welcome your valuable comments and suggestions to improve our services. Thank you. Thank you, The Grass Serviced Suites
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macme s.
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10.0
/10
Reviewed 49 week(s) ago
The best place to stay, delicious food, excellent service.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, The Grass Serviced Suites would like to express our sincere gratitude for your wonderful review of our stay and your satisfaction with our food and service. Customer happiness and satisfaction are the driving force behind our team's commitment to continuously improving our service quality. We sincerely hope to welcome you back in the near future. Sincerely, The Grass Serviced Suites
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G***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
Very strategic area, close to many halal food restaurants, 7 minutes to Pattaya Beach by Grab
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you for your positive review and for choosing to stay at The Grass Serviced Suites. We are delighted to hear that you were satisfied with our convenient location, close to various halal restaurants, and easy access to Pattaya Beach within minutes by Grab. Your feedback means a lot to us and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back on your next visit to Pattaya. Sincerely, The Grass Serviced Suites Management Team
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Linh T.
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9.4
/10
Reviewed 55 week(s) ago
Clean hotel, super friendly and kid friendly staff
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, We would like to thank you for choosing to stay at The Grass Serviced Suites and for taking the time to share your positive review. It is great to know that you enjoyed the cleanliness of the hotel and the friendliness and approachability of the staff – especially their love for children. We always want to create a warm and friendly atmosphere like home for all guests, especially families with young children. We hope to have the opportunity to welcome you and your family back in the near future. Sincerely, The Grass Serviced Suites Team
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Sri A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
The room is great. The staff here is also so friendly, especially the staff named Nok.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your room and experienced the warm hospitality from our team. A special thanks for mentioning Khun Nok – we will be sure to pass along your compliments to her. She’ll be so happy to know her efforts made a positive impression on your stay. We hope to welcome you back to The Grass Serviced Suites again very soon! Warm regards, The Grass Serviced Suites Team
ร***า
icon-origin-TRAVELOKA
9.7
/10
Reviewed 61 week(s) ago
The room is clean, the staff is good, the atmosphere around the hotel is very good, it is near a convenience store.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest, The Grass Serviced Suites would like to thank you very much for taking the time to share your feedback about your stay. We are delighted to hear that you were satisfied with our room cleanliness, our staff service, our hotel’s atmosphere, and our location near convenience stores, which are among the highlights that many of our guests have praised. Your compliments are an important encouragement for our team to maintain our standards and continuously improve our services. We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide you with an impressive stay experience as well as or even better than last time. Best regards, Customer Service The Grass Serviced Suites, Pattaya
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Lan A. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Ms. MIW take care is so good.
3 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Lan A. N., Thank you very much for your kind review. We are truly pleased to hear that you had a positive experience during your stay at The Grass Serviced Suites, and especially that Ms. MIW took such good care of you. She will be delighted to know that her efforts made a meaningful impression and contributed to your overall satisfaction. At The Grass, we believe that personalized service is the heart of hospitality, and it is always encouraging to know when one of our team members delivers that with genuine care and professionalism. Your kind words will be shared with Ms. MIW and the rest of our team to celebrate the excellent service she provided. We look forward to welcoming you back again soon and ensuring your next visit is just as comfortable and memorable. Warm regards, Customer Service Team The Grass Serviced Suites, Pattaya
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 62 week(s) ago
Please take good care of the cleanliness. As for parking, I would like there to be more space.
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Accommodation's Reply
15 Jun 2025
Dear Valued Guest The Grass Serviced Suites would like to thank you for taking the time to share your feedback with us. We are very grateful that you have chosen to use our service and provided us with useful suggestions on cleanliness and parking space, which we take very seriously. The hotel does not ignore your comments and will use them to improve and develop our service quality. For parking, we will consider how to manage the space to be appropriate and meet the needs of our customers as much as possible. We sincerely hope to have the opportunity to welcome you again and provide you with an even better experience on your next stay. Best regards, The Grass Serviced Suites Team
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