N***i
5.3
/10
Reviewed 3 day(s) ago
I booked a month in advance based on good reviews. When I arrived, it wasn't what I expected, and several rooms were undergoing renovations. I stayed overnight, with renovations taking place on both sides of my room. The noise, dust, and constant noise from workers made me uncomfortable. D'Paragon Bulusan didn't notify me that renovations were underway. The room was small, cramped, and dirty with dust. The sheets and towels had turned beige and gray. It was very uncomfortable, not as advertised. I complained, and the staff moved me to D'Paragon Bukit Sari, as I had booked for a week. The complaint number was also unresponsive; chats and phone calls went unanswered. Highly not recommended, and it doesn't live up to the label of a boarding house, as there are no service facilities whatsoever. It's truly a self-contained boarding house.
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