Dear M Agus N., Thank you for your perfect rating and for staying with us. We are happy to hear that you found our location strategic and convenient for shopping, dining, and transportation while in the capital city. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your perfect rating and kind feedback. We are glad to know that Ms. Emma from our Front Office team was able to assist you during your check-out process. Your appreciation will be shared with Emma and the team as motivation to continue delivering excellent service. We look forward to welcoming you back on your next visit. Warm regards, Muhammad Juanda Hotel Manager

Dear Mr. Areis, Thank you for taking the time to share your detailed feedback while still staying with us. My name is Muhammad Juanda, Hotel Manager, and I sincerely apologize for the disappointing experience you encountered. Please accept our deepest apologies for the malfunction of the hot water and jacuzzi system during your stay. We fully understand that this was the main reason you booked the room, and we regret that this issue affected your experience. This should have been communicated clearly before check-in, and we acknowledge that our communication fell short of our standards. Regarding the lack of refund options and alternative solutions, this is certainly not in line with our service philosophy. We are reviewing this case with our Front Office and Management team to ensure guests are provided with clear options and proper compensation when facilities are not available. We are also very concerned about your comment regarding water quality. Our Engineering team has been instructed to conduct an immediate inspection and flushing of the water system to ensure this does not happen again. Most importantly, we sincerely apologize for the incident where a staff member entered your room by mistake. This is a serious breach of guest privacy and unacceptable. We are conducting an internal investigation and reinforcing our SOP and staff training to prevent such incidents in the future. Your feedback is extremely valuable, and we truly regret that we failed to meet your expectations. Please contact us directly so we can follow up personally and discuss a proper resolution for your stay. Warm regards, Muhammad Juanda Hotel Manager

Dear Valued Guest, Thank you for your review and for staying with us. We are pleased to hear that you enjoyed our strategic location and found your room comfortable and clean. Your feedback is very important to us and motivates our team to continue delivering the best service and comfort for our guests. We look forward to welcoming you back again soon. Best regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you very much for your perfect rating and for choosing to stay with us. We are delighted to hear that you had a good experience and that you appreciated the hair dryer in the room. We are also happy that you found our location convenient and close to the city center and dining places. Your positive feedback is truly encouraging for our team. We look forward to welcoming you back again soon. Best regards, M. Juanda Hotel Manager

Dear Ms. Katarina D. S., Thank you very much for your positive review. We are delighted to know that you found our location strategic and appreciated the friendliness of our security team. Your kind words truly encourage us to continue providing excellent service to all our guests. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. T***a, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the room access card, water supply, and refrigerator. This is certainly not the standard of service we aim to provide, and we completely understand how frustrating these problems must have been. Please rest assured that we have shared your comments with our relevant teams to address these issues and prevent them from recurring in the future. We deeply regret that your stay was unpleasant and hope that we may have the opportunity to provide you with a much smoother and more comfortable experience on a future visit. Warm regards, Central Reservation Agent

Dear Mr./Ms. N***H, Thank you very much for your kind review and rating. We are delighted to hear that you enjoyed your stay and appreciated our strategic location in the city center. Your feedback encourages our team to continue providing excellent service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit! Warm regards, Central Reservation Agent

Dear Mr./Ms. N***a, Thank you very much for your wonderful review. We are delighted to hear that you found your room clean, spacious, and convenient, and that our location was suitable for your needs. Your positive feedback is truly appreciated, and we look forward to welcoming you back again soon. Warm regards, Central Reservation Agent

Dear Mr. Idris T., Thank you for sharing your feedback. We sincerely apologize that the towels and floor mat did not meet your expectations. Your comments are very important to us, and we will address this with our housekeeping team to ensure better quality and cleanliness for our guests. We appreciate your input and hope to welcome you back for an improved experience in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. G***t, Thank you for sharing your feedback and for rating your stay with us. We are pleased to hear that you appreciated our strategic location near Monas and Sarinah. At the same time, we sincerely apologize for the inconveniences you experienced regarding parking space, bathroom amenities, towel availability, bedding condition, and the variety of food options. Your comments are very valuable to us, and we will certainly follow them up with the relevant teams to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back and provide a better experience in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. Y***n, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you encountered, particularly regarding the cleanliness of the room, bedding, towels, and unpleasant odors. This is certainly not the standard we aim to provide, and we truly regret that your stay did not meet your expectations. Your feedback is very important to us, especially concerning bed linen hygiene and room readiness. We will address these issues seriously with our housekeeping and management teams to ensure better cleanliness checks and improved guest comfort in the future. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much improved experience should you choose to stay with us again. Warm regards, Central Reservation Agent

Dear Otfort F. P., We're shocked and sorry to hear about the cockroach issue in your room, especially in the bed area. This doesn't meet our standards, and we apologize for the discomfort. We'll investigate and take immediate action to address this. Best regards, Central Reservation Agent

Dear Rozinul A, We're sorry to hear that your stay with us wasn't up to your expectations. Apologize for the chaotic check-in process, presence of insects, and lack of doormat. We'll look into these issues and take necessary actions to improve. Best regards, Central Reservation Agent

Dear L***a, Sorry to hear about the issue with your room key not working for a few days. We apologize for the inconvenience and appreciate your patience. We'll look into this and take steps to prevent it from happening again. Best regards, Central Reservation Agent

Dear Y***i, Sorry to hear about the issues you experienced during your stay. We apologize for the rainwater leakage, unpleasant odor in the room, window issue, lack of food warmer, and cold breakfast . We'll look into these matters and take necessary actions to prevent such issues in the future. Your feedback helps us improve. If there's anything else we can do, please let us know. Best regards, Central Reservation Agent

Dear Ms. Eka, Thank you for your positive feedback about your stay with us. We're pleased to hear that our hotel met your expectations in terms of cleanliness and location. We'll continue to maintain our standards to ensure our guests have a comfortable stay. We look forward to welcoming you back soon. Best regards, Central Reservation Agent

Dear Mr. Rio, Thank you for sharing your feedback about your stay with us. We apologize for the inconvenience caused by the poor WiFi connection. We'll ensure that our internet services are improved for our guests' convenience. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Central Reservation Agent

Dear Mr./Ms. R***a, Thank you very much for your excellent rating and positive comments. We are glad you found our hotel clean and conveniently located near the city center. We look forward to welcoming you again on your next business trip. Best regards, Central Reservation Agent

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you found our service to be satisfactory. It will be our pleasure to welcome you again on your next stay. Kind regards, Central Reservation Agent