Swiss-Belinn Airport Surabaya

Explore Swiss-Belinn Airport Surabaya
8.7
Very Good
From 4,292 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

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Staff Friendliness (72)
Bedroom (72)
Accessibility (70)
Room Space (61)
Ambiance (60)
Bathroom (58)
Hotel Area (56)
Taste (54)
Variety (49)
Check-in/out Time (39)
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Traveler Reviews Swiss-Belinn Airport Surabaya

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40
Customer reviews
N***n
icon-Business
Business
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9.7
/10
Reviewed 2 day(s) ago
Very good and responsive service, close to the airport and child friendly.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for your positive review. We are delighted that you were impressed with the excellent and attentive service from our team. We are glad that the hotel is located near the airport and has a child-friendly atmosphere, making your stay very comfortable. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back again soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Norman A.
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10.0
/10
Reviewed 2 week(s) ago
The price matches the facilities.. Awesome.. 👍
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Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you for your positive review. We are delighted that you felt our pricing was commensurate with the amenities we provided. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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ERNA P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly but the location is quiet, a bit far from the crowd.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you appreciated the friendly service from our hotel staff during your stay. We understand your suggestion regarding the hotel's location, which is relatively quiet and away from the hustle and bustle of the area. Our hotel's location is designed to provide convenient access to the airport for guests in a tranquil setting. However, we greatly appreciate your feedback, as it helps us improve the guest experience in the future. We hope to welcome you back to Swissôtel Belinne Surabaya Airport again. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Muchamad F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good hotel, friendly service, clean hotel.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your positive review. We are delighted that you found our hotel to be pleasant, clean, and welcoming. Your compliments motivate us to continue striving to provide the best service and experience for all our guests. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Anthy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very satisfied with the friendly service ⭐⭐⭐⭐⭐ If I go on holiday to Surabaya, I will stop here again
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your positive review and 5-star rating. We are delighted to hear that you were satisfied with our friendly service, and we are pleased to learn that you plan to stay at our hotel again on your next vacation in Surabaya. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope to welcome you back soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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V***Y
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Transit
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8.8
/10
Reviewed 3 week(s) ago
Ok if you want to go to Juanda Airport, it's close
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that our hotel is located near Juanda Airport, making your journey even more convenient. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice, comfortable, and smells good. Good.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Thank you for your positive review. We are delighted that you found our hotel pleasant, comfortable, and fragrant. Your compliments encourage us to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Friendly, comfortable, very good service.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were impressed with the hospitality, comfort, and excellent service from our team. This motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinn Surabaya Airport
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Verified Traveler
icon-Business
Business
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9.6
/10
Reviewed 6 week(s) ago
Great transit stay and surprisingly convenient with cozy room.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for sharing your kind review. We are delighted to know that you had a great transit stay and found our hotel convenient, with a cozy room that met your expectations. Your positive feedback truly motivates us to continue providing a comfortable experience for all our guests. We look forward to welcoming you back in the near future. Best regards, Management Swiss-Belinn Airport Surabaya
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Haji F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
There is only one room key available, which is a hassle if you leave it outside and can't access the elevator, you have to ask the operator for help.
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Thank you for sharing your experience. We apologize for the inconvenience you experienced due to the limited number of room keys, which made accessing the elevator difficult. We understand this may have disrupted your stay. For further information, we can provide additional key cards upon request at the reception desk, subject to an additional deposit which will be refunded upon check-out. Our team will keep you informed so that we can offer this to all guests promptly. Thank you for your feedback, and we hope to provide an even better experience on your next stay. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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N***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable, clean, close to airport access and not noisy
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you found the hotel comfortable, the rooms clean, and the location convenient and quiet near the airport. This motivates us to continue striving to provide the best possible guest experience. We hope to welcome you back again soon. Sincerely, The Management Team, Swissôtel Belinn Surabaya Airport
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Location ok… nearby the airport, no worry about traffic jam
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know that you found our location convenient and close to the airport, allowing you to avoid traffic concerns during your stay at Swiss-Belinn Airport Surabaya. We look forward to welcoming you again in the future. Best regards, Management Swiss-Belinn Airport Surabaya
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Iwan R. S. A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The staff is friendly, the check-in/out process is relatively fast.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with the friendly staff and the relatively quick check-in and check-out process at Swiss-Belinn Surabaya Airport. We hope to welcome you back again in the future. Sincerely, The Management Team, Swiss-Belinn Surabaya Airport
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L***E
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Near to the airport, perfect for a short transit stay.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your kind review. We are pleased to know that our location near the airport made your short transit stay convenient and comfortable at Swiss-Belinn Airport Surabaya. We look forward to welcoming you again in the future. Best regards, Management Swiss-Belinn Airport Surabaya
S***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and polite.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with the service and warm welcome from our staff during your stay at Swissôtel Belinne Surabaya Airport. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Ferdy I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
My go-to hotel for business trips in Surabaya is its strategic location near Juanda Airport. There are plenty of culinary options nearby, just a 100-200 meter walk away.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing Swissôtel Belinne Surabaya Airport for your business trip to Surabaya. We are delighted to hear that our convenient location near Juanda Airport and easy access to a variety of restaurants in the surrounding area made your stay enjoyable. Your kind words encourage us to continue providing the best service on every visit. We look forward to welcoming you back in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Isyyurridlo
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Swiss Bell has always been my first choice at every destination. Unfortunately, I'm not a big photo taker, so I don't have any photos to document it.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing Swiss-Belinn as your first choice for all your travels. We are delighted to know that Swiss-Belinn Surabaya Airport has met your expectations. Whether you have photos or not, your most important thing to us is a memorable experience during your stay. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Swiss-Belinn Surabaya Airport
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P***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Unexpectedly, in a remote area, far from the city, there is a hotel that is value for money.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that Swiss-Belinn Surabaya Airport Hotel provided excellent value for money, despite its quiet location away from the city center. Your compliments encourage us to continue providing the best possible experience for all our guests. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Swiss-Belinn Surabaya Airport Hotel
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Cak H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Great for a hotel near the airport
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that Swissôtel Belinn Airport Surabaya provided you with a pleasant experience. With its convenient location near the airport, we look forward to welcoming you back again in the future. Sincerely, The Management Team, Swissôtel Belinn Airport Surabaya
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BENY A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Good hotel and I really enjoyed staying here.
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Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Swissôtel Belinn Surabaya Airport. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Swissôtel Belinn Surabaya Airport
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Number of reviews per page
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40