8.4
Very Good
From 5,769 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Up-Peak Hotel Simpang Lima Semarang Powered by Archipelago
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Distance to City Center (48)
Staff Friendliness (44)
Ambiance (42)
Bedroom (42)
Bathroom (36)
Accessibility (34)
Hotel Area (32)
Wifi (24)
Room Space (22)
Surroundings (20)
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Traveler Reviews Up-Peak Hotel Simpang Lima Semarang Powered by Archipelago

Number of reviews per page
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40
Customer reviews
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Alexander B. A. N.
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Leisure
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8.2
/10
Reviewed 2 week(s) ago
My family and I booked two rooms (601 & 603) and checked in on July 7th and checked out on July 10th, 2025. We actually chose this hotel because we saw it on TikTok. The location is quite strategic, near Simpang Lima, the staff are quite friendly, and the room is also quite clean. The only downsides are: 1. On the first day, the AC in the room dripped water (you could say it was leaking), so much that it soaked our bags. We complained to the lobby staff (by phone), and they told us to wait for a technician to come to the room. We waited for 30 minutes and they still hadn't arrived (even though the AC was still leaking). We called again, and the lobby staff answered... "Oh, the technician hasn't arrived yet, sir?" 2. The rooms are not soundproof. People walking in the hallway can be heard, and even the door makes a loud noise when it closes. We, who stayed on the 6th floor, clearly heard the sound of passing vehicles on the street (our room, incidentally, had glass windows facing the street). This makes for a very uncomfortable stay. We would like to request improvements to the rooms by adding soundproofing materials/partitions to ensure a comfortable stay. However, I admit that this hotel is quite satisfactory in terms of location, friendly staff, cleanliness, and accessibility. We apologize for our criticism, but this is for the benefit and satisfaction of our guests. Note: This hotel was formerly known as HAKA, owned by a state-owned company (HK company) and has been renovated/refurbished.
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Accommodation's Reply
19 Jul 2025
Dear Mr. Alexander B. A. N., Thank you for staying at Hotel UP-peak Semarang. We apologize for the inconvenience you experienced regarding the air conditioning and the room's poor soundproofing. This has been brought to our attention and will be addressed by the relevant department. We look forward to your next visit so we can provide even better service. Best regards, Management.
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j***k
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9.4
/10
Reviewed 2 week(s) ago
Nice view and close to Alfamart
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for staying at Hotel UP-Peak Semarang and for sharing your positive experience. This motivates us to continue providing better service. We look forward to your next visit. Thank you. Best regards, Management.
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R***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
it will be great if the sound pollution issued getting solved since it;s quite pity with good points be in vain just because of noise pollution.
2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for stay with us. We apologies for the inconveniences that you experienced during your stay, we take your valuable comments and we still on progress to solve this issue. We expecting your next arrival so we can deliver better service. Best Regards, Management
h***n
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Transit
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6.8
/10
Reviewed 3 week(s) ago
I stayed here for a day after a vacation in Yogyakarta because the travel time to Jakarta would be late at night. I was hoping for a peaceful rest, but the room was very poorly soundproofed (street noise was very audible, especially the sound of motorbikes). Honestly, my rest was very disturbed. For breakfast, many of the food was empty, but they weren't refilled immediately. I asked about the empty porridge, but it took a long time to refill it. When it was refilled, I thought it was ready to eat. However, the porridge turned out to be very cold (as if it had just been refrigerated). I checked out by 11 so I could eat outside. I hope the hotel can improve (at least make the room soundproof from the outside, as it was very disturbing). I understand that if there's work and the desk has a notice that there's work, the noise will be disturbing, but in my experience, I was disturbed by the noise from the street. I was in room 717.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for staying at Hotel UP-Peak Semarang. We apologize for any inconvenience you experienced regarding traffic noise and breakfast. We have brought this matter to your attention and will be followed up by the relevant department. We look forward to your next visit so we can provide even better service. Best regards, Management.
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s***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel appears to be new, with a modern, minimalist design. It's close to Simpang Lima. Right behind it are Hanamasa and Alfamart, making it easy to shop.
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1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest, Thank you for staying at Hotel UP-Peak Semarang and for sharing your positive experience. This motivates us to continue providing better service. We look forward to your next visit. Thank you. Best regards, Management.
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s***y
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8.5
/10
Reviewed 3 week(s) ago
The hotel facilities are adequate, only the reception staff in my opinion are too stiff and unfriendly.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for stay with us. We apologies for the inconveniences that you experienced during your stay, we take your valuable comments and will be following-up in detail with the departments concerned. We expecting your next arrival so we can deliver better service. Best Regards, Management
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Rizqianto U.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Asked for a non-smoking room, but got a smoking room, the table was full of cigarette burns
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1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Mr. Rizqianto U, Thank you for staying at Hotel UP-Peak Semarang. We apologize for the inconvenience you experienced. We will follow up on the table issue with the relevant department. We look forward to your next visit so we can provide even better service. Best regards, Management.
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Ananda P. R.
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10.0
/10
Reviewed 3 week(s) ago
5 days at Up Peak. Awesome 👍
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. Ananda P. R., Thank you for staying at Hotel UP-peak Semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best regards, Management.
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Ananda P. R.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very good, for a budget hotel, delicious food, easy access to the city, and car-free days on weekends across from the hotel. Powerful shower, fragrant room, clean area. I'll return to Up Peak if I'm in Semarang again.
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Accommodation's Reply
10 Jul 2025
Dear Mr./Ms. Ananda P. R., Thank you for staying at Hotel UP-peak Semarang and for sharing your positive experience with us. This motivates us to continue providing better service. We look forward to your next visit. Thank you. Best regards, Management.
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w***u
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9.1
/10
Reviewed 6 week(s) ago
Comfortable to stop by. It's really great.
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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R***Y
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Clean hotel, friendly staff, fast internet
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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Sastriyati
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10.0
/10
Reviewed 9 week(s) ago
The room is convenient, affordable price, good location.
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Accommodation's Reply
01 Jun 2025
Dear Guest, Thank you for stay with us and share your experience during your stay. Your valuable comments become motivation for us to deliver great service. We expecting your next arrival. Best Regard, Management
Rina O. N. j.
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Staycation
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8.5
/10
Reviewed 9 week(s) ago
Very comfortable, the place is clean, Mini fridge, 3rd time here, really love it
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Accommodation's Reply
01 Jun 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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P***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The service at the reception was good, the receptionist was even willing to help provide elevator access to the upper floors when I as a guest wanted to go up to a certain floor via elevator. The hotel environment is clean and comfortable.
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Nice and comfortable, the price is also okay
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2 people find it helpful
Accommodation's Reply
21 May 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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Rina O. N. j.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
This is the 3rd time I've stayed here, overall the room is pretty good.
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2 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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w***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The hotel staff is friendly. The check in & check out process is fast.
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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R***i
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Business
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8.5
/10
Reviewed 15 week(s) ago
Friendly staff, fast service and clean rooms.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for staying at Hotel UP-peak semarang and for sharing your positive experience about us. This is a motivation for us to continue to provide better service. We look forward to your next visit, thank you. Best Regards, Management.
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A***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The cleanliness of the room can be improved, sis.. The floor of the room was dusty, there were small animals on the mattress so my child was itchy... Then when checking out, it took a long time to wait in line for the car to be picked up by the officer because the parking lot was narrow.. But the rest was good, comfortable, and nice..
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Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you for staying at Hotel UP-peak Semarang. We apologize for the inconvenience you experienced regarding our service, this is our concern for further action by the relevant department. We look forward to your next arrival so that we can provide better service. Best regards, Management.
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O***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Overall quite satisfied to stay, although there are some notes that can be input: 1. Limited parking. 2. Food variety. 3. Food taste. 4. Some electronic devices are starting to break. Thank you.
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Accommodation's Reply
11 Apr 2025
Dear Guest, Thank you for staying at Hotel UP-peak Semarang. We apologize for the inconvenience you experienced regarding our service, this is our concern for further action by the relevant department. We look forward to your next arrival so that we can provide better service. Best regards, Management.
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Number of reviews per page
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