City Central Hotel @ KL Sentral

Explore City Central Hotel @ KL Sentral
8.9
Very Good
From 2,539 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.8

Meal

8.6

Location

9.3

Service and Facilites

9.1

People often mention about City Central Hotel @ KL Sentral
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Staff Friendliness (354)
Accessibility (327)
Bedroom (307)
Distance to City Center (287)
Bathroom (287)
Hotel Area (263)
Ambiance (247)
Wifi (232)
Check-in/out Time (224)
Family Friendly (211)
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Traveler Reviews City Central Hotel @ KL Sentral

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Customer reviews
MELIAGRINA
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Close access to KL Sentral for transportation. Nu Mall is a shopping destination. If you want to eat, you can go to Original Penang Kayu Nasi Kandar right across the hotel for those who like choices of white rice, nasi lemak, nasi kandar, canai, etc. And inside the mall there is also nasi ayam penyet according to our Indonesian palate. Nice ☺️
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your kind review! We are glad you enjoyed our convenient location near KL Sentral and NU Mall, as well as the many nearby dining options such as Original Penang Kayu Nasi Kandar and other food choices that suit your taste. We truly appreciate your feedback and look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 day(s) ago
The hotel staff are very friendly and kind. The hotel facilities are comfortable, and it's very close to KL Sentral.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your kind review! We are glad to hear that you found our staff friendly and helpful, and that you enjoyed our comfortable facilities and convenient location near KL Sentral. We truly appreciate your feedback and look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
N***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Often when I go to Kuala Lumpur, I always stay here, it's very strategic.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your continued support and kind review! We are truly delighted to hear that you often choose to stay with us whenever you visit Kuala Lumpur. It’s great to know you find our location very strategic. We look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
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Yuliansjah T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I enjoyed my stay here. It's easy to get to KL Sentral by public transportation, just drag it. The staff is super friendly and caring. The room was clean, although the sheets had a few stains. So far, so good. Two thumbs up!
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your kind review! We are glad to hear that you enjoyed your stay, especially our convenient access to KL Sentral and the friendly, caring service from our staff. We also appreciate your feedback regarding the bedsheet, and we will take this into consideration for improvement. We look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Second stay at this hotel and will be the third time, close to KL Sentral and monorail station
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your continued support and kind review! We are delighted to hear that you have stayed with us multiple times and plan to return again. It’s great to know you enjoy our convenient location near KL Sentral and the monorail station. We truly appreciate your loyalty and look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
I WAYAN J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very close to KL Sentral station. The room was clean and comfortable. The receptionist was also friendly. All the hotel staff were friendly, making our stay at City Central Hotel comfortable. Breakfast was served with a voucher for ABC Bistro Resto, a 1-minute walk to the left from the hotel. The food was delicious. Thank you.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your kind review! We are delighted to hear that you enjoyed our very convenient location near KL Sentral, as well as the cleanliness and comfort of your room. It’s also great to know that our reception and hotel staff made your stay comfortable and welcoming. We truly appreciate your feedback on the breakfast arrangement at ABC Bistro and are glad you enjoyed it. We look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
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Ferry K.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The room was clean and tidy. The air conditioning was very cold, and the bathroom amenities were complete. The staff was friendly and helpful. The price was very affordable. There wasn't much TV, but keep in mind this is a budget hotel. For the price and amenities, it's a great deal.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your kind review! We are glad to hear that you found the room clean and comfortable, with good air-conditioning, complete amenities, and friendly, helpful staff. We also appreciate your understanding regarding our TV channel selection. Your feedback is truly valued, and we look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
E***I
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Leisure
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9.1
/10
Reviewed 2 week(s) ago
An affordable hotel in KL Sentral. Easy access to public transportation. The staff are very friendly.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Thank you very much for your kind review and for rating us 9.1! We are delighted to know that you found our hotel in the KL Sentral area affordable and convenient, especially with easy access to public transportation. It is also wonderful to hear that our team’s friendliness made your stay more pleasant. Your positive feedback means a lot to us and encourages our team to continue providing warm hospitality and great service to all our guests. We truly appreciate your support and look forward to welcoming you back to City Central Hotel on your next visit to Kuala Lumpur. Best regards, City Central Hotel
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff [is] very friendly, [it's a] safe area and the Novena Sentral mall is right in front. Fascinating!
1 people find it helpful
Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Thank you very much for your excellent review and for rating us 9.7! We are delighted to hear that you found our staff very friendly and felt safe throughout your stay. It’s also great to know that our location near KL Sentral and just opposite NU Sentral Mall added convenience and enjoyment to your visit. Your kind feedback means a lot to us and motivates our team to continue delivering great service and hospitality. We look forward to welcoming you back to City Central Hotel again in the near future. Best regards, City Central Hotel
y***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms and toilets. However, the AC isn't cold enough. Strategic location, highly recommended.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your review and for rating us 8.5 out of 10! We are happy to hear that you found our staff friendly, as well as the room and toilet clean. It is also great to know that you appreciated our strategic location and would recommend our hotel. We sincerely take note of your comment regarding the air-conditioning. Your feedback is very important to us, and we will look into this to ensure a more comfortable experience for our guests in the future. Thank you once again for staying with us. We hope to welcome you back to City Central Hotel again soon. Best regards, City Central Hotel
P***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Every time I back to sleep in the room, I always smile. I see the towel can be like a crab, a puzzle, swan lake. I love this place. Anyway, the breakfast is so perfect. Many thanks for you all 🫶
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Thank you so much for your wonderful 10 out of 10 review! We are truly happy to hear that you always leave your room with a smile. Your kind words about our towel decorations such as the crab, puzzle, and swan are especially appreciated — our housekeeping team puts great effort into these creative touches, and it means a lot to know you noticed and enjoyed them. We are also delighted that you loved the breakfast and had an overall perfect stay with us. Thank you once again for your support and encouragement. We look forward to welcoming you back to City Central Hotel for another memorable experience. Best regards, City Central Hotel
U***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My best purchase for my first overseas traveling. The staff was super kind, and the facilities were beyond my expectations, seriously. The room was amazingly clean, and the environment was so highly recommended for all newbie tourists, hehe. Near to Nu Sentral Mall and KL Sentral Station, just across from the hotel. Bus, MRT, LRT, Komuter, Monorel, and KLIA Express in one place.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your amazing 10 out of 10 rating! We are truly delighted to hear that your first overseas travel experience with us was such a positive one. It is wonderful to know that you found our staff kind, our facilities beyond expectations, and your room clean and comfortable. We are also glad that our strategic location near NU Sentral Mall and KL Sentral made your travel convenient, with easy access to buses, MRT, LRT, KTM Komuter, Monorail, and KLIA Express all in one place. Your high recommendation means a lot to us, especially for first-time international travelers. We are grateful for your kind words and look forward to welcoming you back again to City Central Hotel. Best regards, City Central Hotel
Kholilah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, helpful staff. Special thanks a lot to Ibrahim for helping us to the bus station. Hopefully, have great blessings. Thank you 🙂
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your kind review and your 9.4 rating! We are very happy to hear that you appreciated our strategic location and found our staff helpful during your stay. A special thank you for mentioning Ibrahim — we will certainly share your compliments with him for assisting you to the bus station. We are sure he will be very encouraged by your kind words. Your thoughtful feedback means a lot to us, and we truly appreciate your warm wishes. We hope to welcome you back to City Central Hotel again for another pleasant stay. Best regards, City Central Hotel
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Richard F. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall good service, very near to KL Sentral.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you for your kind review and for rating us 8.5 out of 10. We are very pleased to hear that you enjoyed our overall service and found our location near KL Sentral convenient for your travel needs. Your feedback is truly appreciated and encourages our team to continue delivering a comfortable and pleasant experience for all our guests. We look forward to welcoming you back again on your next visit to Kuala Lumpur. Best regards, City Central Hotel
K***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, good service, close to shopping, close to restaurants.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you very much for your perfect 10 out of 10 rating. We are delighted to know that you appreciated our friendly staff, good service, and our convenient location near shopping areas and restaurants. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering excellent hospitality. We look forward to welcoming you back to City Central Hotel again soon. Best regards, City Central Hotel
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is close to KL Sentral, easy to get around and there are also many shops around.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you very much for your kind review and your 9.4 rating. We are pleased to know that you enjoyed our convenient location near KL Sentral, making it easy for you to travel around the city. Your positive feedback is truly appreciated and motivates our team to continue providing the best experience for all our guests. Thank you once again for staying with City Central Hotel. We look forward to welcoming you back again soon. Best regards, City Central Hotel
Habibi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was great and very comfortable to stay here.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and the perfect 10 out of 10 rating. We are delighted to hear that you had a very comfortable and enjoyable stay with us. Your kind words and support mean a lot to our team. We look forward to welcoming you back again soon. Best regards, City Central Hotel
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Otnial E. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Great hospitality, strategic location.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you very much for your excellent 9.7 rating and kind feedback. We are delighted to know that you enjoyed our great hospitality and found our location to be strategic and convenient. Your positive comments are truly appreciated and serve as a great encouragement for our team to continue delivering the best service and experience to all our guests. Thank you once again for choosing City Central Hotel. We look forward to welcoming you back for another pleasant stay in the future. Best regards, City Central Hotel
E***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, and you can check in early if the room is available. The location is very close to KL Center, so it's easy to get around. 👍🏻
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Accommodation's Reply
01 Jun 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you appreciated our friendly staff and the flexibility of early check-in when rooms are available. It is also great to know that our convenient location near KL Sentral made your stay more comfortable. Thank you for choosing City Central Hotel. We look forward to welcoming you back again in the future. Best regards, City Central Hotel
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I really enjoyed staying at City Central Hotel because it is strategically located for tourists, across from the NU Sentral mall and directly connected to KL Sentral station, which is one of the main transit points for public transportation, which in my personal opinion is an important point because it makes it easier to travel. The service was excellent, the receptionist was friendly and the bellboy was also very responsive and friendly. The welcome drink was very refreshing and there was also a gallon for refilling drinking water which was very useful. The room was comfortable, the power outlets and other electronic devices worked well. Overall, I was happy and comfortable while staying at City Central Hotel. If I have the opportunity to visit Kuala Lumpur again, I will definitely stay at City Central Hotel.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us and for awarding us a 5-star rating. We are delighted to hear that you thoroughly enjoyed your stay at City Central Hotel. It is especially rewarding to know that our strategic location opposite NU Sentral and connected to KL Sentral station made your travels around Kuala Lumpur more convenient. We are also pleased that you appreciated the excellent service provided by our team. Your kind words about our friendly receptionist and responsive bellboy will certainly be shared with them. We are glad that you enjoyed the welcome drink and found our drinking water refill station useful during your stay. It is wonderful to know that you found your room comfortable and that all the facilities met your expectations. Your positive comments mean a great deal to us and motivate our team to continue delivering the best possible experience for our guests. Thank you once again for choosing City Central Hotel. We truly appreciate your recommendation and look forward to welcoming you back when you visit Kuala Lumpur again. Best regards, City Central Hotel
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