City Central Hotel @ KL Sentral

Explore City Central Hotel @ KL Sentral
8.9
Very Good
From 2,507 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.8

Meal

8.6

Location

9.3

Service and Facilites

9.1

People often mention about City Central Hotel @ KL Sentral
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Staff Friendliness (343)
Accessibility (317)
Bedroom (296)
Distance to City Center (278)
Bathroom (278)
Hotel Area (256)
Ambiance (240)
Wifi (227)
Check-in/out Time (216)
Family Friendly (204)
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Traveler Reviews City Central Hotel @ KL Sentral

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Customer reviews
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 hour(s) ago
The hotel is close to KL Sentral, easy to get around and there are also many shops around.
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Habibi A.
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10.0
/10
Reviewed 2 day(s) ago
It was great and very comfortable to stay here.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and the perfect 10 out of 10 rating. We are delighted to hear that you had a very comfortable and enjoyable stay with us. Your kind words and support mean a lot to our team. We look forward to welcoming you back again soon. Best regards, City Central Hotel
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Otnial E. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Great hospitality, strategic location.
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E***A
icon-Leisure
Leisure
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8.8
/10
Reviewed 3 day(s) ago
The hotel staff is very friendly, and you can check in early if the room is available. The location is very close to KL Center, so it's easy to get around. 👍🏻
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Accommodation's Reply
01 Jun 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you appreciated our friendly staff and the flexibility of early check-in when rooms are available. It is also great to know that our convenient location near KL Sentral made your stay more comfortable. Thank you for choosing City Central Hotel. We look forward to welcoming you back again in the future. Best regards, City Central Hotel
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I really enjoyed staying at City Central Hotel because it is strategically located for tourists, across from the NU Sentral mall and directly connected to KL Sentral station, which is one of the main transit points for public transportation, which in my personal opinion is an important point because it makes it easier to travel. The service was excellent, the receptionist was friendly and the bellboy was also very responsive and friendly. The welcome drink was very refreshing and there was also a gallon for refilling drinking water which was very useful. The room was comfortable, the power outlets and other electronic devices worked well. Overall, I was happy and comfortable while staying at City Central Hotel. If I have the opportunity to visit Kuala Lumpur again, I will definitely stay at City Central Hotel.
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1 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us and for awarding us a 5-star rating. We are delighted to hear that you thoroughly enjoyed your stay at City Central Hotel. It is especially rewarding to know that our strategic location opposite NU Sentral and connected to KL Sentral station made your travels around Kuala Lumpur more convenient. We are also pleased that you appreciated the excellent service provided by our team. Your kind words about our friendly receptionist and responsive bellboy will certainly be shared with them. We are glad that you enjoyed the welcome drink and found our drinking water refill station useful during your stay. It is wonderful to know that you found your room comfortable and that all the facilities met your expectations. Your positive comments mean a great deal to us and motivate our team to continue delivering the best possible experience for our guests. Thank you once again for choosing City Central Hotel. We truly appreciate your recommendation and look forward to welcoming you back when you visit Kuala Lumpur again. Best regards, City Central Hotel
s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
In front of the lobby of NU Sentral mall and close to KL Sentral access.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for your feedback. We’re glad you enjoyed our strategic location in front of NU Sentral Mall and close proximity to KL Sentral, making travel and access around the city very convenient. We appreciate you staying with us and hope to welcome you again in the future. Best regards, City Central Hotel
L***s
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff was friendly and very helpful. Although there were no windows, the rooms were quite large (I booked a room for 3 adults, but got a room for 4). There was an iron in the hallway for use. As for breakfast, since the hotel is owned by an Indian descent, the menu is of course Indian. But my kids and I were still able to enjoy roti canai. The location is truly strategic as it is a hub for several modes of land transportation, both inter- and intra-city.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for sharing your detailed feedback. We are very pleased to hear that you found our staff friendly and helpful, and that you appreciated the spacious room provided for your group. We’re also glad you made use of the ironing facilities in the corridor and enjoyed the breakfast selection, including the roti canai. Your comments about our location near major transport hubs and KL Sentral are greatly appreciated. We value your feedback and hope to welcome you and your family again for another comfortable stay. Best regards, City Central Hotel
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Close to everywhere, comfortable rooms
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. We truly appreciate your kind comments regarding our convenient location and comfortable rooms, as they encourage us to continue providing a pleasant stay for our guests. We sincerely look forward to welcoming you again to City Central Hotel.
P***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Best hotel with affordable price
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Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your kind feedback and for staying with us. We are very happy to know that you found our hotel affordable and enjoyed your stay. Your support means a lot to us, and we truly appreciate it. We sincerely look forward to welcoming you again to City Central Hotel.
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Everything is great, starting from the location of the hotel, just a short walk or crossing directly to Nu Sentral Mall and KL Sentral Station, the transportation hub in Kuala Lumpur. So if you want to go sightseeing, it's easy to take the LRT, MRT, and Monorail close by. In terms of the room, it's good, comfortable, and clean, it's just a shame the room doesn't have a window. Staying for 3 nights at this hotel was very satisfying, and all the staff were friendly and greeted each other. Next time.. Thank you City Central Hotel
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. We truly appreciate your kind comments regarding our strategic location, comfortable and clean rooms, and our friendly team, as well as your note about the room without a window, which helps us understand areas where we can improve for future guest comfort. We sincerely look forward to welcoming you again to City Central Hotel.
Diba
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is good enough, near the MRT station. Next time I go back to KL, I will definitely stay here again.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest Thank you for your kind feedback. We are delighted to know that you found the room comfortable and appreciated our convenient location near the MRT station. It is truly rewarding to hear that you plan to stay with us again on your next visit to Kuala Lumpur. Your support means a lot to us, and we sincerely appreciate your kind words. We look forward to welcoming you back again for another pleasant stay at City Central Hotel.
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I didn’t choose the breakfast package
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Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your feedback and for staying with us. We are glad to know you had a pleasant stay overall. We appreciate your comment regarding breakfast, and we have taken note of it for our reference. We sincerely look forward to welcoming you again to City Central Hotel.
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
Strategic location. It is located in front of Nu Sentral Mall. Good place and affordable, and also it has an excellent staff service, especially Mohamed Irsyad. He's helping us. We'll come back for the next holiday.
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your kind feedback and for staying with us. We are delighted to know that you enjoyed our strategic location, affordable value, and the service provided by our team, especially your kind mention of our staff member. Your support means a lot to us, and we truly look forward to welcoming you again to City Central Hotel.
Nini
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Friendly staff, very clean hotel in the city center.
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Accommodation's Reply
03 May 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you found our staff friendly and the hotel very clean, as well as appreciating our central location at City Central Hotel. We truly value your support and hope to welcome you again for another pleasant stay.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
All good, I requested a room with a window, and I got it👍
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest Thank you for your kind feedback. We are delighted to know that everything went well during your stay and that your request for a room with a window was fulfilled. Your satisfaction is very important to us, and we are glad we could meet your preference. We truly appreciate your support and look forward to welcoming you back again for another pleasant stay at City Central Hotel.
N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Generally ok. Near shopping, KLIA Central, all the other LRT stations, and eateries.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you found City Central Hotel generally satisfactory and appreciated our convenient location near shopping areas, KL Sentral, public transport links, and nearby eateries. We truly value your support and hope to welcome you again for another pleasant stay.
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel was quite good overall. The price was reasonable for what you get, making it a great value. One thing I really appreciated was their support for late check-in, which made my arrival much more convenient
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you had a pleasant overall stay at City Central Hotel and found our pricing reasonable and good value. It is also wonderful to hear that our support for late check-in made your arrival more convenient. We truly appreciate your support and hope to welcome you again for another comfortable stay.
P***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is very strategic for public transport and it is very easy to find food.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you found City Central Hotel’s location very strategic with easy access to public transport and nearby food options. We truly appreciate your support and hope to welcome you again for another pleasant stay.
Ashifa S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I booked a room for 2 but got upgraded to a room for 4.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you enjoyed your stay at City Central Hotel and appreciated the complimentary room upgrade. We truly value your support and hope to welcome you again for another pleasant stay.
jerald t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable accommodation and close to transportation
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you found your stay comfortable and appreciated our convenient location near public transportation at City Central Hotel. We truly value your support and hope to welcome you again for another pleasant stay.
Number of reviews per page
20
40