The staff is friendly, the atmosphere is comfortable, quiet, and not noisy, and the location is strategically close to the city. The breakfast menu is mediocre. The room door is difficult to open, especially in the room I stayed in, S0002, and the door leading to the balcony can't be locked, only with a makeshift lock. The room ambiance is also okay, but I don't like the window curtains which are too thin at night, which is a bit odd.

I called the hotel staff three times to complain about the TV not broadcasting. They just told me they would have a technician check it, but no one came. The room was dusty, the glasses were dirty, the curtains were see-through, there was no privacy, and the sound from room to room was clearly audible. There was no air conditioning.

It's okay. Friendly, clean, nice, comfortable.

Overall, the hotel is clean and tidy. The atmosphere is really cool and pleasant. The cafe is also really cool.

The sheets and blankets were torn. The balcony chairs had holes from being ironed. The TV was blurry and unwatchable. The bathroom sink faucet was creaky. Some of the shelves in the room were not clean and dented. The bathroom walls were generally dirty and used black buckets and ladles. By breakfast time, everyone had finished eating. The room had no ventilation and no air conditioning.

1. There are no phones in the hotel rooms. 2. There is no security for vehicle security. 3. The staff are not very friendly and helpful.

The room was dirty and not as reviewed, booked a deluxe room on the 3rd floor, apparently the 3rd floor is right under the restaurant, until 11 pm there was still noise, the bed cover, towels, mosquito net were all very dirty and smelled dusty.

Good, nice place to stay. Quick response

a beautiful and aesthetically pleasing place

The curtains are transparent, the TV has no broadcast.

overall okay, just the hot water is unstable

The hotel staff was friendly, the parking attendants were excellent, and everything was excellent and very comfortable. The only problem is that the TV in the room is still an old one, not an Android TV, so you can't watch local HD TV or Netflix. Thank you.

Unique hotel and very comfortable atmosphere

The hotel and restaurant staff are friendly and the rooms are not soundproof so you can still hear sounds from the next room.

The price is not commensurate with the facilities provided.

The bedroom lacks privacy. The walls are only separated by plywood covered with wallpaper, so even the slightest sound can be heard in the next room. The bathroom is also poorly maintained. The price is not commensurate with the facilities and quality provided.

My first impressions of my staycation at Hotel Kalang Ulu Berastagi. The hotel is very close to Warung Wajit Bahagia, and it only takes 10 minutes to get to Berastagi town. There's an elevator and a cafe serving delicious snacks. The hotel's ambiance is very beautiful, with the air at a cool 15-17 degrees Celsius. The room lacks a water heater, and the toilet seems old (room 308). Traveloka doesn't offer all the room options, even though there are many. The TV is old (not a smart TV), and the sink doesn't have hot water, making Berastagi very cold. The room isn't soundproof. The breakfast menu isn't varied. The food is standard, and the brunch time is very limited (starting at 7:30 a.m. WIB).

Everything is great as expected. Thank you so much

My favorite hotel in Berastagi. I'll always come back.

Recommended for couples. Very comfortable. Breakfast is delicious. The view is beautiful.