Super bad service, I ordered 4 rooms, until lodging (at 4 pm) 3 rooms were still used by others (even though we should be able to check-in at 2 pm), told to wait for a while even though we were tired of wanting to take a break, right informed, owner I said sorry and told me to wait, when it was said that this was the case (which we were harmed) we were compensated, the owner said we were fussy and we were said to be pressing. Then finally we replaced another room that did not match what was offered in the photo in the application, but still had the AC, but the mattress was not firm and smelled of insects (rats precisely). For the owner, please be more professional ...