Dear Valued Guest, Thank you for taking the time to write a review for POP! Hotel Solo. We apologize if our service did not meet your and your family's expectations. Your feedback is invaluable to us, and we are committed to continuously improving the quality of our service. We welcome all suggestions to enhance our services. Thank you for your feedback, and we hope to have the opportunity to welcome you and your family back again for a better experience. Sincerely, Suganto, General Manager