Grand Cakra Hotel Malang

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Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (4,090)
Other sources (24)
8.6
Very Good
From 4,090 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.7

People often mention about Grand Cakra Hotel Malang
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Staff Friendliness (98)
Bedroom (89)
Ambiance (88)
Surroundings (87)
Room Space (76)
Bathroom (75)
Hotel Area (75)
Variety (68)
Accessibility (66)
Family Friendly (64)
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Traveler Reviews Grand Cakra Hotel Malang

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40
Customer reviews
s***i
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8.8
/10
Reviewed 2 day(s) ago
Everything is pretty good, just needs to be improved for cleanliness.
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N***a
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9.7
/10
Reviewed 6 day(s) ago
Comfortable, environmentally friendly, and clean. The food is also delicious and varied.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, We are pleased to inform you that this is Malang Grand Chakra Hotel. Thank you very much for staying with us, and we appreciate your valuable feedback. We are delighted that you enjoyed your stay and were satisfied with the atmosphere and food. We will strive to further improve our services in the future. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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E***y
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
All the facilities are great, and the mall is right in front. There are plenty of food options nearby, so you don't have to worry about getting hungry. It's also close to public transportation.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay and were satisfied with the hotel's atmosphere. We will continue to strive to improve our services. We hope to welcome you again. Thank you. Sincerely, E-commerce Department
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a***s
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8.7
/10
Reviewed 3 week(s) ago
Cool, but I think the breakfast lacks in taste.
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Accommodation's Reply
22 Sep 2026
Dear Valued Guest, Thank you for choosing Chakra Malang Grand Hotel. We greatly appreciate your valuable feedback regarding your stay. We apologize for any inconvenience you experienced during your stay and for our service not meeting your expectations. We sincerely apologize for your dissatisfaction with the breakfast. Providing the best service and ensuring guest satisfaction is our top priority, and we are deeply sorry that this goal was not fully reflected in your stay. In the future, we will strengthen our staff training and management systems to ensure all our staff can meet your expectations. Your valuable feedback is vital to our efforts to improve the hotel. We hope to welcome you back and provide you with an even more pleasant stay on your next visit. Please contact us if you have any further questions. Thank you. Sincerely, E-commerce Department
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Verified Traveler
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8.5
/10
Reviewed 3 week(s) ago
Hotel Grand Cakra Malang, during my stay on September 12-13, 2026, provided excellent service, including cleanliness, food quality, close access to the city center, and the friendliness of the hotel staff.
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Accommodation's Reply
22 Sep 2026
Dear Valued Guest, We at Chakra Malang Grand Hotel would like to express our deepest gratitude for your stay with us and for taking the time to provide us with your valuable feedback. We are delighted that you enjoyed your time at our hotel and are honored that you were satisfied with all aspects of our hotel, including the attentive service, clean and well-maintained environment, and delicious food. We will do our best to provide you with an even better experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Verified Traveler
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Business
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10.0
/10
Reviewed 3 week(s) ago
I really like the location..the hotel atmosphere is also comfortable, overall satisfied with everything available next will definitely be a subscription if I have business to go to Malang again.
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Accommodation's Reply
22 Sep 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for staying with us and for your valuable feedback. We are delighted that you were satisfied with your stay, including our excellent location and comfortable rooms. We are honored that you will recommend our hotel when you visit Malang again. We will continue to implement the best preventative measures and maintain professionalism to provide the best service to all our guests. Thank you again. Sincerely, E-commerce Department
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Fitri D. F. D.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Offers were all good, but I'm not happy with all of the food in the restaurant. I felt that the food wasn't fresh, but it's okay. That's covered by the good service.
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Accommodation's Reply
11 Sep 2026
Dear Mrs. Fitri, Warmest Greeting from Grand Cakra Hotel Malang! We very must appreciate your comments regarding your stay at Grand Cakra Hotel Malang. We're glad to hear you enjoyed our offers and received good service from our team. However, we sincerely apologize that the food quality did not meet your expectations. Freshness is a top priority for us, and we have shared your comments with our F&B Team to ensure improvements are made immediately. We hope to welcome you back soon for a much better dining experience! Sincerely, E-Commerce
E***a
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Business
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10.0
/10
Reviewed 4 week(s) ago
The staff are friendly. The rooms are clean.
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Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We are honored that you were satisfied with all aspects of our hotel, from our friendly and welcoming staff to the clean and tidy rooms. We will strive to further improve our services in the future. We look forward to welcoming you again. Thank you very much. Sincerely, E-commerce Department
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I***A
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Stayed for 3 nights, comfortable and quiet. The hotel staff was friendly and the location was very strategic.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, This is Chakra Malangland Hotel. Thank you very much for your valuable feedback. We are delighted that you enjoyed your three-night stay at our hotel and appreciated the comfortable and tranquil atmosphere, friendly and warm service, and excellent location. We will strive to further improve our services in the future. We hope to welcome you back again. Thank you. Sincerely, E-commerce Department
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m***a
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8.8
/10
Reviewed 6 week(s) ago
There needs to be fresh, innovative changes, such as interior room decoration. We also need to replace bathtubs, as we believe they're outdated and unsafe for seniors. It would be beneficial to renovate bathrooms to make them more user-friendly, especially for the elderly.
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I***e
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
The hotel is strategic and the rooms are really great, suitable for couples/families.
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Accommodation's Reply
28 Aug 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you all the best and a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you and your family enjoyed your stay at our hotel. We appreciate your appreciation for the hotel's excellent location. We will do our best to make your next stay even better. Thank you again. Sincerely, E-commerce Department
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d***r
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10.0
/10
Reviewed 10 week(s) ago
Very comfortable, easy access and family friendly.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, We at Chakra Maran Grande Hotel would like to express our sincere gratitude for your valuable feedback. We are delighted to hear that you and your family enjoyed your stay at our hotel. We will continue to strive to improve our services in the future. We look forward to welcoming you back again. Thank you. Sincerely, E-commerce Department
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a***a
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Staycation
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8.7
/10
Reviewed 10 week(s) ago
The children's play area in the lobby is extremely dirty. The toys are also damaged, posing a danger to children.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Welcome to Grand Chakra Hotel Malang! Thank you so much for taking the time to share your valuable feedback about your stay. We sincerely apologize for any inconvenience caused and for not being able to meet your expectations. In particular, we apologize for the inadequate cleanliness and facilities in the children's play area. We take your feedback seriously and will strive to improve our cleanliness management, ensure all facilities are in good condition, and meet your expectations. Your valuable feedback is important for improving our services. We hope to welcome you back again for a more pleasant experience on your next stay. If you have any questions, please contact us. Thank you. E-commerce Department
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a***a
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Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 10 week(s) ago
The playground was extremely dirty and poorly maintained. The slide was broken, and my child's foot got caught.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Welcome to Marang Grand Chakra Hotel! Thank you so much for taking the time to share your valuable feedback about your stay. We sincerely apologize for any inconvenience caused and for not being able to meet your expectations. In particular, we apologize for the inconvenience caused by the inadequate cleaning of the playground and the damage to various facilities. We will take your feedback seriously and will strive to improve our cleaning procedures and ensure all facilities are in good condition. Your valuable feedback is important for the improvement of our services. We will do our best to provide you with a more pleasant experience on your next stay. If you have any questions, please contact us. Thank you. E-commerce Department
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ANDRIYANTO
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly service, clean rooms, bathrooms and environment.
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2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Mr. Andri, Greetings from Grand Chakra Malang Hotel. Thank you so much for your wonderful review. We are delighted that you enjoyed your stay at our hotel. We are honored that you were satisfied with everything, including the friendly and welcoming staff, as well as the clean and well-maintained facilities and environment. We will do our best to make your next stay even better. Thank you again. Sincerely, E-commerce Department
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Fitrie D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly service and staff, clean rooms, good facilities, and a complete breakfast selection. Strategically located close to Plaza Araya, a culinary center, shopping, XXI, and Persada Hospital. Very convenient because you can jog in the morning peacefully... Really enjoyed the atmosphere here. Next time I come back here.
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+5
1 people find it helpful
Accommodation's Reply
25 Jul 2026
Dear Mr. Fitri, Greetings from Grand Chakra Malang Hotel. Thank you so much for your wonderful review. We are delighted that you enjoyed your stay at our hotel. We are very glad that you were satisfied with everything, including the friendly and welcoming staff, the varied breakfast menu, and the excellent location. We will strive to provide even more comfortable accommodations for our guests in the future. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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Beatrix R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Strategic location, close to Plaza Araya. Convenient for shopping or dining. Close to the toll gate. Recommended.
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Accommodation's Reply
14 Jul 2026
Dear Beatrix, Greetings from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are delighted that you enjoyed your stay and we are honored that you appreciated our excellent location. We will do our best to make your next stay even better. Thank you again. Sincerely, E-commerce Department
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
Very friendly and helpful staff went above and beyond. Excellent location.
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Accommodation's Reply
14 Jul 2026
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, get excellent service from our staff, and love our strategic location. We look forward to welcoming you back to our hotel in the future. Sincerely, E-Commerce
s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Have stayed here several times and it never disappoints.
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s***i
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9.4
/10
Reviewed 15 week(s) ago
The food menu is extensive and varied, but cleanliness needs to be improved a little more.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing Chakra Malangland Hotel. We are delighted that you enjoyed your stay and appreciated our diverse and delicious cuisine. Cleanliness and guest satisfaction are always our top priorities, and we apologize for the failure to meet our cleanliness standards during your stay. We have immediately forwarded your feedback to the housekeeping department and will take steps to prevent this from happening again. We hope to provide you with an even more pleasant experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Number of reviews per page
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