Grand Cakra Hotel Malang

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Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (3,947)
Other sources (22)
8.6
Very Good
From 3,947 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Grand Cakra Hotel Malang
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Staff Friendliness (79)
Surroundings (69)
Bedroom (69)
Ambiance (68)
Room Space (61)
Bathroom (58)
Hotel Area (57)
Accessibility (51)
Variety (51)
Family Friendly (50)
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Traveler Reviews Grand Cakra Hotel Malang

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40
Customer reviews
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FAJAR W. H.
icon-Staycation
Staycation
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9.4
/10
Reviewed 1 week(s) ago
Strategic location, comfortable, quiet, clean, nice, neat hotel.
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Accommodation's Reply
28 Apr 2026
Dear Mr. Pajar, We extend our warmest greetings from the Malang Grand Chakra Hotel. Thank you very much for your valuable feedback. We are delighted to hear that you had a comfortable stay at our hotel and that you were pleased with its convenient location. We will do our best to ensure your next stay is even more satisfying. Thank you again. Sincerely, E-commerce Department
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M***i
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Business
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8.5
/10
Reviewed 3 week(s) ago
Continue to improve quality and service.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We will strive to further improve our services in the future. We hope to welcome you again. Thank you. Sincerely, E-commerce Department
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Tri A. S.
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9.7
/10
Reviewed 3 week(s) ago
All is good, only the Wi-Fi connection needs improvement.
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Accommodation's Reply
23 Apr 2026
Dear Mr/Mrs. Tri, Warmest Greeting from Grand Cakra Hotel Malang! We very must appreciate your comments regarding your stay at Grand Cakra Hotel Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely E-Commerce
C***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very friendly staff, clean rooms, unfortunately for the smoking room the windows cannot be opened, so the air circulation is not good.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Chakra Malangland Hotel would like to express our sincere gratitude for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. For your safety, all windows in our rooms are designed to be lockable, but please rest assured that all rooms are equipped with ventilation fans for air circulation. We will continue to strive to provide even better service in the future. We look forward to welcoming you back again. Thank you. Sincerely, E-commerce Department
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Y***a
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
I had a complaint, when I first entered the room the floor was still dusty
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for choosing Chakra Malang Grand Hotel. We greatly appreciate you taking the time to provide valuable feedback regarding your stay. We apologize for any inconvenience you experienced during your stay and for your room not meeting your expectations. Cleanliness and guest satisfaction are always our top priority, and we regret that your room did not meet these standards. We have forwarded your feedback to our housekeeping team for immediate action and will strive to prevent this from happening again. Your valuable feedback is important for improving our services, and we will do our best to provide you with an even more pleasant experience on your next stay. If you have any questions, please contact us. Thank you. Sincerely, E-commerce Department
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B***U
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Breakfast is varied and delicious, staff is friendly and welcoming... The room is good and according to the picture
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for taking the time to provide us with your valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with everything from the delicious breakfast menu to the friendly and warm service. We will do our best to provide you with an even better experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Verified Traveler
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
It was very pleasant, the room was spacious, the parking was spacious, the staff were friendly and it turned out there were rooms with connecting doors, only the soap and shampoo bottles were very small, and they were all gone after one use.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, We are delighted that you enjoyed your stay with us. Chakra Hotel, located at Marang Grand, thanks you for choosing our hotel and for taking the time to provide valuable feedback. We are pleased that you found your stay comfortable, and that you were satisfied with the spacious rooms, convenient parking, and friendly, warm service. If you require additional soap or shampoo, please do not hesitate to inform the reception desk. We will continuously strive to provide you with even better service. We look forward to welcoming you back again. Thank you very much. Sincerely, E-commerce Department
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Andhi W. K.
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9.7
/10
Reviewed 6 week(s) ago
Stayed in room 207. Overall, the room facilities were good and functional. However, the shower head in the bathroom was due for a replacement. The water flow was irregular and looked very dirty.
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S***g
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Business
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10.0
/10
Reviewed 7 week(s) ago
Recommended hotel if you visit Malang, quiet, good food, coffee shop nearby, minimarket also not far, smoking room available.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for your excellent review. We are delighted that you enjoyed your stay at our hotel and that you choose us every time you visit Malang. We are also pleased that you were satisfied with our food options and convenient location. We hope to welcome you back again. We will strive to provide even better service in the future. Thank you again. Sincerely, E-commerce Department
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P***a
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Transit
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8.5
/10
Reviewed 7 week(s) ago
Everything is good, only the Wi-Fi network needs to be improved because it is for work needs.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, Chakra Malangland Hotel would like to express our sincere gratitude for your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is always our top priority, and we apologize that the Wi-Fi service in your room was not up to standard. We have forwarded your feedback to the IT department for immediate resolution, and we will do our best to prevent this from happening again. We will strive to provide you with an even more pleasant stay when you choose to stay with us again in the future. Thank you. Sincerely, Ecommerce Department
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s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The sahur was delicious, but maybe we could have added some soup for the menu, because we also wanted something fresh.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, Welcome to Chakra Malangland Hotel! Thank you so much for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel, from our warm and attentive service to our delicious soup. Our Ramadan menu is available daily at the restaurant counter. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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Verified Traveler
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Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
I've stayed at Hotel Cakra twice and the service was quite good. I'd like to offer feedback on future improvements, such as improving bathroom cleanliness and providing better towels.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you for taking the time to share your valuable feedback regarding your stay. We apologize for any inconvenience you experienced during your stay and for not being able to meet your expectations. Your satisfaction is always our top priority, and we sincerely apologize that the service, cleanliness, and facilities did not meet our standards during your stay. We have forwarded your feedback to the relevant department and will endeavor to resolve this issue as quickly as possible and prevent it from happening again. Your valuable feedback is crucial to the improvement of our hotel. We will do our best to provide you with a more pleasant experience on your next stay. If you have any questions, please contact us. Thank you. Sincerely, E-commerce Department
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Sarah M.
icon-Staycation
Staycation
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10.0
/10
Reviewed 10 week(s) ago
The breakfast was unforgettable, everything on the menu was delicious!!!
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1 people find it helpful
Accommodation's Reply
28 Feb 2026
Hello Sarah! This is Chakra Malang Grand Hotel. We look forward to welcoming you. Thank you for your excellent review. We are very happy to hear that you enjoyed your stay at our hotel and were satisfied with the breakfast. We will strive to further improve our services. We hope to welcome you again. Thank you very much, E-commerce Department.
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Sarah M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel was clean, the AC was broken but it was fixed immediately, all the staff were friendly, the breakfast menu was amazing (the chef is great!), the swimming pool was clean, there was enough parking, when we stayed there was a wedding but we didn't hear any noise or disturbance. Will definitely return to Grand Cakra.
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Accommodation's Reply
23 Feb 2026
Dear Sarah, Greetings from all of us at Malang Grand Chakra Hotel. Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel. We are glad you were impressed with our friendly staff and delicious food, and that you recommended our hotel for your next visit to Malang. We hope to welcome you back again soon. All of our staff will continue to work hard to ensure your continued satisfaction. Thank you very much, E-commerce Department.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
My family and I sleep comfortably and pleasantly
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Accommodation's Reply
29 Jan 2026
Dear Valued Guest, Greetings from all the staff at Chakra Malang Grand Hotel. Thank you very much for your valuable feedback. We are delighted that you and your family enjoyed your stay at our hotel. We will strive to further improve our services in the future. We hope to welcome you back again soon. Thank you very much, E-commerce Department.
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N***r
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The room was okay. There are also plenty of restaurants and shopping options around the hotel, so you can just walk if you want to grab a bite to eat while sightseeing. The swimming pool is also great.
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Valued Guest, Grand Chakra Malang Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you and your family enjoyed your comfortable stay and were satisfied with our hotel's excellent location. We will continue to strive to improve our services. We look forward to welcoming you again. Thank you. Sincerely, E-commerce Department
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
A pleasant hotel, located in Araya, with complete facilities, there is a mall, a small Walo, a supermarket and restaurants, besides that the staff are friendly, only the room is not soundproof, the sound in the hallway and the thumps in the room above can be heard, everything else is okay
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Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Welcome to Chakra at Malang Grand Hotel! Thank you so much for your excellent review. We are delighted that you enjoyed your stay at our hotel and were satisfied with the warm and friendly service from our staff. We apologize for the inconvenience caused by the lack of soundproofing in your room. We will do our best to improve this issue to ensure a more comfortable stay for you in the future. We hope to welcome you back soon. All of our staff will strive to provide you with an even more pleasant stay. Sincerely, E-commerce Department
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Novianti i. w.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Staying overnight at Grand Cakra for the umpteenth time, it's great and child-friendly
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Accommodation's Reply
22 Jan 2026
Dear Novity: Greetings from all the staff at Grand Chakra Hotel Malang. Thank you so much for your wonderful review. We are delighted that you chose Grand Chakra Hotel for your visit to Malang and enjoyed your stay. We hope to welcome you back again soon. We will do our best to make your stay even better. Thank you. E-commerce Department
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The staff is responsive and friendly. The room is a bit dimly lit, but hopefully it can be improved.
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Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Welcome to Malang Grand Chakra Hotel! Thank you for your valuable feedback. We are delighted to hear that you had a pleasant stay. We apologize for the inconvenience caused by the lighting issue in your room. We have adjusted the room layout to provide a more comfortable stay. We will continue to strive to improve our hotel facilities to ensure all guests are satisfied. We hope to provide you with an even more enjoyable experience on your next stay. Thank you for your continued support. E-commerce Department
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Quite satisfied with choosing this hotel, its location is in cool Araya.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Grand Chakra Malang Hotel would like to express our sincere gratitude for your valuable review. We are delighted that you enjoyed your stay with us and were pleased with our excellent location. We will do our best to provide you with an even more comfortable stay on your next visit. Thank you. E-commerce Department
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Number of reviews per page
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