I called them after booked that I would arrive there about 11,00 pm and the next day when I am on train went to Semarang, I called them again for make sure I would came about 11,00 pm and when I arrived, the owner and the receptionists was slept, then the owner woke up after I called again, then they gave me a room but not same as on booking and I told to them that I am booked from agent and they just give me that room, and in the morning they apologize to me that they gave wrong room for me, they said they didn't get mail from agent about my booked but I booked 2 days ago before came..