Hello Ms Sophia, abt the fan we have a fan's switch in the light switch area. If pulling the fan cord it doesn't work, just turn on that switch. Because we didn't hear any request from you, my receptionist doesn't know to show you. Not only foreign guest, domestic one also, we require 1 ID card or PP to ensure because the value of the motobile is quiet large and another moto rental services do the same. Hope you sympathy us abt this. Thank you for choosing Duy Vinh for your trip.

Yes, thank you for choosing Duy Vinh. We will propose to fix the TV problem soon.

Thank you my valued guest, I'll re-check with housekeeping about the bed cover but i'm sure with you that everything on the bed & towels have been washed. Maybe when we dried it, some flower pollen stuck on :(

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Dear customer, we have a luggage rack in each room for you. You can put your suitcase up there and open it comfortably. Regarding smoking, we will remind customers more because the hotel has a separate smoking area, but sometimes some guests still smoke in the hallway. We hope you understand.

Yes, we clearly note on the website that the hotel does not provide an iron in the room. You can bring your own and be careful when ironing to avoid burning the mattress. Our wifi will notify the network operator to reset it.

Yes, I will inform BP to check again. It may be due to being exposed to the sun this season, there is a bit of pollen. I hope you understand.

Yes, we also re-stick many times, but sometimes customers with small children tear it off and we can't fix it in time :( I hope you understand

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Yes, we have texted you to clearly inform you, please give us your gmail address so we can send you the camera footage from the time the room was cleaned until the cleaning was done and when we left, we did not take any of the guests&#39; belongings out. We must have clear evidence to work, we cannot suspect anyone without reason. I sell dried roses in bulk, no one will take them for anything. Thank you.

Thank you and your family for choosing Duy Vinh Hotel when coming to Da Lat. See you next time <3

Yes, sir, we always put shampoo, shower gel, comb, and toothbrush in the plastic basket under the sink cabinet. We don&#39;t use the 2 boxes on the wall anymore. If you don&#39;t see them next time, you can call our receptionist for immediate support.