Dhika Serenity Jatinangor

Explore Dhika Serenity Jatinangor
8.4
Very Good
From 1,566 reviews
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Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.4

Service and Facilites

8.5

People often mention about Dhika Serenity Jatinangor
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Staff Friendliness (74)
Ambiance (64)
Bedroom (59)
Hotel Area (51)
Family Friendly (48)
Surroundings (46)
Bathroom (46)
Accessibility (44)
Room Space (43)
Wifi (42)
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Traveler Reviews Dhika Serenity Jatinangor

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Always stay here because it's close to the kids' boarding house.
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Verified Traveler
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10.0
/10
Reviewed 2 week(s) ago
I stayed overnight to take care of my child's needs, who will be attending Unpad. Looking for a place to stay close to campus and my child's boarding house, I chose Dhika Serenity Jatinangor. Check-in and check-out were smooth, parking was secure, and the food was quite tasty for the price. The rooms are quite small, apartment-like, but comfortable enough. It's a suitable choice for parents visiting their children studying in the Jatinangor area.
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P***a
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Staycation
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6.4
/10
Reviewed 2 week(s) ago
The bathroom's water supply is very poor, with dripping and uncontrolled hot water. It makes urinating difficult.
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E***a
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Staycation
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8.8
/10
Reviewed 3 week(s) ago
I happened to be there again, so I could hear people's voices from outside.
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G***a
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Staycation
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8.7
/10
Reviewed 3 week(s) ago
Compared to competing hotels in Jatinangor, it was actually pretty good, but our bathroom smelled of septic tank. We had breakfast at 8:00, and many of the food was empty, taking a long time to refill. Even when refills were available, the quantity wasn't much, leading to a scramble with other guests. We and many other guests ended up waiting a second time. Suggestion: If the menu selection isn't extensive, it's best to increase the stock to avoid waiting and fighting over food.
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Fanny I.
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Leisure
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8.3
/10
Reviewed 3 week(s) ago
Only the food and bathroom are not okay. Others are good. The ring bridge (jembatan cincin) is a bonus view that is worth being grateful for.
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A***a
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Business
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8.3
/10
Reviewed 5 week(s) ago
Everything was fine. Unfortunately, there was no phone in the room, although there was a WhatsApp number.
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E***n
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Business
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8.5
/10
Reviewed 6 week(s) ago
To be honest, since it didn't seem like it was meant to be a hotel, there were a lot of inconveniences, but the hotel staff made every effort to make it as comfortable as possible. So, despite some minor shortcomings, it was generally a good and enjoyable experience!
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A***n
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
The hotel is close to Jans Park, and the room was clean and fragrant. The staff was also friendly. It was a comfortable stay.
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Accommodation's Reply
14 Jul 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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W***n
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
The room was very comfortable and clean. The atmosphere was peaceful, and the view was stunning. The food was also delicious. Continued success at Dhika Serenity.
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1 people find it helpful
Accommodation's Reply
13 Jul 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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B***O
icon-origin-TRAVELOKA
5.4
/10
Reviewed 7 week(s) ago
I'd like to give some feedback on this review. 1. The bathroom floor needs to be scrubbed because it's mossy. 2. The hot water takes a long time to come up. 3. The floor is dusty because the carpet has a lot of sand.
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I***a
icon-Business
Business
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8.5
/10
Reviewed 7 week(s) ago
This is my second stay here. It's strategically located near where I want to go. Thank you.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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A***r
icon-Leisure
Leisure
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8.7
/10
Reviewed 7 week(s) ago
Few food choices. Few fruits.
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Accommodation's Reply
10 Jul 2026
We apologize for your negative experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding the service, facilities, and cleanliness. We will do our best to improve. We hope that during your future stay at our hotel, we will provide the best service to ensure your satisfaction. Thank you for your support. Sincerely, Dhika Serenity Jatinangor
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A***r
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is friendly. The view from the back of the hotel is stunning. The breakfast menu is limited, with not many choices.
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Accommodation's Reply
07 Jul 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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Risna R. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is very comfortable, the swimming pool is okay, the food is delicious.
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Accommodation's Reply
20 Jun 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The location is good, and the staff service is also good. The quality of the beds could be improved, as the pillowcases smelled unpleasant. The breakfast variety is also limited.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
We apologize for your negative experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding the service, facilities, and cleanliness. We will do our best to improve. We hope that during your future stay at our hotel, we will provide the best service to ensure your satisfaction. Thank you for your support. Sincerely, Dhika Serenity Jatinangor
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E***n
icon-Staycation
Staycation
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7.7
/10
Reviewed 10 week(s) ago
This was my second stay here. This time I got room GF02, which I found uncomfortable because it was close to the elevator, so I could always hear people chatting and walking around. It was very noisy. I booked a superior double room, but the beds were twin beds combined, resulting in a crease in the middle, making for uncomfortable sleeping. Some of the wallpaper in the room was peeling off as well. The staff were friendly, and the breakfast was quite good. I'd like to try staying here again next time, hopefully the room comfort will be improved. Thank you 🙏
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Accommodation's Reply
17 Jun 2026
We apologize for your negative experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding the service, facilities, and cleanliness. We will do our best to improve. We hope that during your future stay at our hotel, we will provide the best service to ensure your satisfaction. Thank you for your support. Sincerely, Dhika Serenity Jatinangor
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 12 week(s) ago
I didn't like the room. It was incredibly noisy everywhere, and the view wasn't great at all, facing Indomaret. For a room that was more expensive than the garden view, I expected more.
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Accommodation's Reply
06 Jun 2026
We apologize for your negative experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding the service, facilities, and cleanliness. We will do our best to improve. We hope that during your future stay at our hotel, we will provide the best service to ensure your satisfaction. Thank you for your support. Sincerely, Dhika Serenity Jatinangor
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A***e
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The place is really good, you won't be disappointed.
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Accommodation's Reply
06 Jun 2026
At Thika Serenity Hotel, we are honored to welcome your family. You are absolutely right; we always strive for the highest quality in our rooms, services, and food to ensure your satisfaction throughout your stay. We apologize for any inconvenience and will continue to improve our cleanliness standards. Thank you for your patronage. Sincerely, Thika Serenity Hotel, Jatinangor.
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The breakfast was salty chicken. Overall, it was good: the room was comfortable, clean, and fragrant.
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Accommodation's Reply
06 Jun 2026
We apologize for your negative experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding the service, facilities, and cleanliness. We will do our best to improve. We hope that during your future stay at our hotel, we will provide the best service to ensure your satisfaction. Thank you for your support. Sincerely, Dhika Serenity Jatinangor
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Number of reviews per page
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