Dany A. R.

10.0

/10

Reviewed 11 hour(s) ago

Very friendly and the place is very comfortable.

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Y***o

Business

10.0

/10

Reviewed 4 day(s) ago

I was very impressed with this hotel. Everyone from the security guard at the front desk, the housekeeping staff, the restaurant staff, and the parking attendants were very friendly and polite. I truly felt comfortable staying at Morazen. To Mrs. Bella, I would like to express my sincere gratitude for helping me print and revise my documents, as it was late at night and I had to send the necessary documents immediately. Thank you again, Mrs. Bella. The restaurant offers a wide variety of food, from international to local, and the food is delicious. The hotel also has a comfortable semi-indoor swimming pool and a children's pool. It was a pleasure staying at Morazen, and I will definitely recommend it to my colleagues if I have an assignment in Surabaya.

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S***a

Staycation

10.0

/10

Reviewed 7 day(s) ago

It was nice to stay here, maybe I will stay here again with my family.

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. S*a, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at our hotel. It is a source of joy and pride for us that you are planning to return with your family. We hope to welcome you and your family back again in the future to enjoy even better service and an even more memorable stay at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager

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e***y

10.0

/10

Reviewed 1 week(s) ago

It was nice, we checked out at 3am and breakfast was still provided to us.

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Accommodation's Reply

23 May 2026

Dear e*y, Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and that our breakfast was helpful for your early check-out before 3 am. Providing the best service and ensuring the comfort of every guest is always our top priority. Your compliments mean a lot to us, and we hope to welcome you back to Morazen Surabaya again in the future. Sincerely, Trio, Hotel Manager

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M***y

10.0

/10

Reviewed 1 week(s) ago

4 stars, 5 star taste, the best in short...

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Accommodation's Reply

23 May 2026

Dear M*y, Thank you so much for your wonderful review. We are delighted to hear that your stay was like a 5-star hotel experience. Your review is a great inspiration to our entire team to strive for the best service for all our guests. We greatly appreciate your support and trust and hope to welcome you back again on your next visit to Morazen, Surabaya. Sincerely, Trio, Hotel Manager

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r***y

Staycation

10.0

/10

Reviewed 1 week(s) ago

Very comfortable for staycation

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. R*y, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. The comfort and memorable experience of all our guests is always our top priority. We hope to welcome you back again for another memorable stay at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager

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M***d

10.0

/10

Reviewed 2 week(s) ago

The best, close to the city center, friendly staff, lots of food choices

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Accommodation's Reply

23 May 2026

Dear Mr. M*d, Thank you for your positive review. We are delighted that you were impressed with our excellent location near the city center, the friendliness of our staff, and the wide variety of food options. Guest satisfaction and comfort are always our driving force in providing the best service. We appreciate your support and hope to welcome you back to Hotel Morasen Surabaya again in the future. Sincerely, Trio, Hotel Manager

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A***k

10.0

/10

Reviewed 2 week(s) ago

Close to everywhere, clean, in front of Monkasel & Delta Plaza.

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Accommodation's Reply

23 May 2026

Dear Mr. A*ke, Thank you for your review. We are pleased to hear that you enjoyed the location of our hotel, which is close to various attractions in the city, including Monkasel and Delta Plaza, and that you were satisfied with our cleanliness. We always strive to provide a pleasant stay experience for all our guests. We hope to welcome you back on your next visit to Morazen Surabaya. Sincerely, Trio, Hotel Manager

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I***a

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel is clean, fragrant, close to the city center, complete facilities, friendly staff.

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Accommodation's Reply

23 May 2026

Dear L*a, Thank you so much for your positive review. We are delighted to hear that you were satisfied with the cleanliness and pleasant atmosphere of the hotel, the excellent location near the city center, the comprehensive facilities, and the friendliness of our staff. Your review is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Morasen Hotel Surabaya again in the future. Sincerely, Trio, Hotel Manager

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E***n

10.0

/10

Reviewed 2 week(s) ago

Friendly and nice place to stay

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Accommodation's Reply

23 May 2026

Dear E***n, Thank you for your kind review. We are delighted to know that you found our hotel to be a friendly and pleasant place to stay. Your positive feedback is truly appreciated and serves as great motivation for our team to continue delivering excellent hospitality experiences. We look forward to welcoming you back for another enjoyable stay in the future at MORAZEN Surabaya. Warm Regards, Trio Hotel Manager

T***o

Business

9.3

/10

Reviewed 3 week(s) ago

The floor elevation in the shower bathroom creates puddles of water.

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. T*o, Thank you for taking the time to provide us with feedback. We apologize for the inconvenience you experienced regarding the water pooling in the shower area of your bathroom. Your feedback is very important to us, and we have forwarded it to the relevant team for investigation and improvement to enhance guest comfort in the future. We hope to provide you with a better experience on your next stay at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager

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S***i

10.0

/10

Reviewed 3 week(s) ago

Super duper great, from the service, the rooms, to the food. Highly recommended.

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. S*i, Thank you so much for your wonderful and enthusiastic review. We are delighted to hear that you were satisfied with our service, the comfort of your room, and our food. Your review is invaluable encouragement to our entire team in our commitment to providing the best possible experience for all our guests. We hope to welcome you back soon for an even more memorable stay. Sincerely, Trio, Hotel Manager

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A***a

Business

10.0

/10

Reviewed 4 week(s) ago

Really like it... Clean and close to the mall... Nice, will stay here

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. A*a, Thank you so much for your positive review. We are delighted to hear that you enjoyed the cleanliness of the hotel and its location near the shopping mall. Knowing that you plan to stay with us again is a joy for the entire team. We look forward to welcoming you back for an even more memorable stay in the future at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager

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Sriuning d.

Business

8.5

/10

Reviewed 4 week(s) ago

I was there for working and it impressed me with the room and breakfast. Definitely, will come back for vacays!

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Accommodation's Reply

23 May 2026

Dear Sriuning D,, Thank you for sharing your wonderful review. We are delighted to hear that your stay during your business trip left a great impression, especially with the room and breakfast experience. It is truly rewarding to know that you are planning to return again for a vacation. We sincerely appreciate your kind words and look forward to welcoming you back for another memorable stay in the future at MORAZEN Surabaya. Warm Regards, Trio Hotel Manager

Diadon M. M.

Business

10.0

/10

Reviewed 5 week(s) ago

Super nice staff, hotel with complete facilities.

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Accommodation's Reply

23 May 2026

Dear Mr. Diadon m m, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the hotel's comprehensive facilities. Guest satisfaction and comfort are always our top priority, and your compliments encourage the entire team to continue striving for the best service. We hope to welcome you back again on your next stay. Sincerely, Trio, Hotel Manager

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eva s.

Staycation

10.0

/10

Reviewed 5 week(s) ago

Absolutely love it. I always stay here when I go to Surabaya.

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Accommodation's Reply

23 May 2026

Dear Eva S, Thank you so much for your trust and loyalty in choosing our hotel every time you visit Surabaya. We are delighted to know that you always enjoy your stay with us. Your support and appreciation are a great motivation for our entire team to continue providing the best service and comfort. We hope to welcome you back again on your next visit to Morazen, Surabaya. Sincerely, Trio, Hotel Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 6 week(s) ago

Fast Wi-Fi, comfortable, clean & aesthetic rooms.

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Accommodation's Reply

23 May 2026

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the fast Wi-Fi connection, the comfort of the room, the cleanliness, and the beautiful design of the hotel. We always strive to provide comfortable and memorable stays for all our guests. We hope to welcome you back on your next visit to Morazen, Surabaya. Sincerely, Trio, Hotel Manager

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BOSS M.

10.0

/10

Reviewed 6 week(s) ago

Good hotel, complete breakfast menu

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Accommodation's Reply

23 May 2026

Dear Mr. M, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel and the varied breakfast menu. Guest satisfaction is always our top priority, and your compliments motivate our entire team to continue striving for the best service. We hope to welcome you back on your next visit to Morazen, Surabaya. Sincerely, Trio, Hotel Managers

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Afan F.

9.4

/10

Reviewed 6 week(s) ago

Thank you, Morazen. I felt at home and comfortable. I wish you continued success. If I ever return to Surabaya, I'll definitely return to Morazen.

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Accommodation's Reply

23 May 2026

Dear Mr. Afan F., Thank you very much for your review and support. We are delighted to hear that you felt at home and comfortable during your stay at Hotel Morasen. Your kind words and wishes mean a lot to our entire team and inspire us to continue striving for the best service. We hope to welcome you back to Hotel Morasen Surabaya again in the future. Sincerely, Trio, Hotel Manager

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Debbi C.

Leisure

10.0

/10

Reviewed 6 week(s) ago

When I go to Surabaya, I always stay here because of its strategic location, close to everything. Since it was still called the Grand Daffam, the staff has been incredibly friendly, the hotel is clean, and the rooms are also clean. Overall, it's definitely worth staying here.

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Accommodation's Reply

23 May 2026

Dear Ms. Debbie C, Thank you so much for your trust and loyalty in choosing our hotel since its days as the Grand Dafam Hotel and now as Morasen. We are delighted to know that our hotel's excellent location, the cleanliness of the hotel and rooms, and the friendliness of our staff have consistently provided you with a memorable stay. Your feedback and support are incredibly meaningful encouragement to our entire team. We hope to remain your first choice every time you visit Surabaya and look forward to welcoming you again to Morasen Surabaya. Sincerely, Trio, Hotel Manager

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MORAZEN Surabaya

Overall Ratings & Reviews MORAZEN Surabaya

9.1

9.1

8.8

9.1

9.0

Traveler Reviews MORAZEN Surabaya