8.8
Very Good
From 2,623 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about MORAZEN Surabaya
All
Staff Friendliness (73)
Distance to City Center (64)
Bedroom (62)
Ambiance (61)
Room Space (58)
Bathroom (56)
Hotel Area (56)
Taste (55)
Accessibility (54)
Family Friendly (54)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MORAZEN Surabaya

Number of reviews per page
20
40
Customer reviews
Elisabeth H.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 9 hour(s) ago
all good service! see you next time, peeps
Find this review helpful?
l***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Very impressive, clean, friendly service. Overall, it's okay.
Translated by Google Icon
See original
Find this review helpful?
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The room was comfortable and clean, with complete amenities that functioned well. The breakfast was varied and delicious, making it difficult to choose from. My stay coincided with my birthday, and I even got a complimentary cake from the hotel. Super nice hospitality 🥹
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear F*i, Thank you for your positive review of Morazen Surabaya. We are very pleased to know that you felt comfortable with the clean room and complete facilities during your stay with us, and that the abundant variety of breakfast and its satisfying taste certainly motivates us to continue to maintain and improve the quality. We are also happy to be a part of your special birthday moment, and happy to know that a small surprise in the form of a birthday cake from us can make a pleasant impression. We look forward to your next visit at Morazen Surabaya with equally special service. Warm Regards. Trio Akbar. Resident Manager
Translated by Google Icon
See original
D***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff are very friendly, the staff in the children's play area who serve the children drawing in the swimming pool area are very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear D*s, thank you for your review of Morazen Surabaya. Your review means a lot to us. We are very happy to provide maximum service to you and all our guests. Our kids' activities can add to your comfort during your stay at Morazen Surabaya. We look forward to welcoming you back to Morazen Surabaya. Warm regards. Trio Akbar, Resident Manager
Translated by Google Icon
See original
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Breakfast variety and flavors need to be improved. Overall good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear A*i, Thank you for your review and for taking the time to share your experience with us. We are pleased to hear that you were overall satisfied. We greatly appreciate your feedback regarding the variety and taste of breakfast. We will share this feedback with our team for future evaluation and improvement. We look forward to welcoming you back for an even better experience on your next visit to Morazen Surabaya. Best regards, Trio Akbar, Resident Manager
Translated by Google Icon
See original
V***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, and the atmosphere is very warm. If I have time, I want to go back there.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear V*A, Thank you very much for your positive review of Morazen Surabaya. We are very happy to hear that you are satisfied with the friendliness of our staff who always strive to provide the best service. A warm and comfortable atmosphere is always our priority so that every guest feels at home. We look forward to welcoming you back to Morazen Surabaya with an extraordinary experience. Warm Regards. Trio Akbar. Resident Manager
Translated by Google Icon
See original
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great hotel! Very satisfied with our stay. Luxurious, fragrant lobby area, delicious breakfast, and a nice swimming pool.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Dear F*a, thank you for your review of Morazen Surabaya. Your review means a lot to us. We are very happy to hear that you were satisfied with your stay at Morazen Surabaya. It is a pleasure to know that you enjoyed our lobby area, delicious breakfast, and swimming pool facilities. We look forward to welcoming you back to Morazen Surabaya with an extraordinary experience. Warm regards. Trio Akbar, Resident Manager
Translated by Google Icon
See original
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
very comfortable, all the food is delicious, the staff are friendly, just a little input for check in, it took quite a long time, we were only able to enter the room at 4.40. Hopefully in the future it can be anticipated so that guests don't have to wait too long.. for the rest, everything is OK
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Dear E*y, Thank you for your review and feedback on Morazen Surabaya. We are delighted to hear that you felt comfortable, enjoyed our food, and received friendly service from the Morazen Surabaya team. We apologize for any inconvenience during the check-in process. Your feedback is of utmost importance to us, and we will continue to strive to ensure a smoother and faster check-in process in the future. We look forward to welcoming you back to Morazen Surabaya with even better service. Warm Regards. Trio Akbar, Resident Manager
Translated by Google Icon
See original
Yulius S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly, good service, clean hotel, delicious and varied breakfast
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Yulius S, Thank you for your positive review. We are delighted to learn that you were satisfied with the friendliness of our staff, the quality of our service, the cleanliness of the hotel, and the delicious and varied breakfast at Morazen Surabaya. We look forward to welcoming you back to Morazen Surabaya and ensuring your next visit will be even more enjoyable and comfortable. Warm regards. Trio Akbar, Resident Manager
Translated by Google Icon
See original
Agustinah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The food is definitely delicious, there are so many variants that it's confusing, the location is strategic, clean, neat and fragrant🥰
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Agustinah, Thank you very much for your positive review of Morazen Surabaya. We are very happy to know that you enjoyed our diverse and delicious food, and felt comfortable with the cleanliness and strategic location of Morazen Surabaya. We will continue to strive to maintain the best quality and service for you and all our guests. We look forward to welcoming you back to Morazen Surabaya with an extraordinary experience. Warm regards. Trio Akbar, Resident Manager
Translated by Google Icon
See original
NOOR A. B. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All staff including Security are all very polite, accommodating, and helpful. Shopping/Sightseeing are just a few minutes walk or a Grab bike/car away. The hotel is clean, quiet, and all amenities are very well maintained. Thank you for a great stay!
1 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Has been here for the second time. It is always a great place to spend the weekend. Overall, nice staycation place.
Find this review helpful?
T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice staycation and always book Morazen
Translated by Google Icon
See original
Find this review helpful?
Nesia N. Y. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying here with the kids was fun because during breakfast there was a sushi making activity, the swimming pool is indoor, very suitable for mothers who are really afraid of the sun.. unfortunately I didn't have time to try the sauna.. the pastries are very complete, there is garlic bread.. the important thing is in front of the hotel there is a Circle K minimarket, Tomoro Coffee has a duk2 if you are hungry at night, don't be confused about Gojek hahaahaaa thank you Morazen
Read More
Translated by Google Icon
See original
Find this review helpful?
S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good location, friendly and helpful staff, very nice compliment (include 2 pillows with bolster).
2 people find it helpful
Novita F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It feels like I want to go back again.
Translated by Google Icon
See original
Find this review helpful?
Nana H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's really comfortable to stay here, complete with a swimming pool and gym too.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Guntur B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Great, the room is very comfortable, the service is very good.
Translated by Google Icon
See original
1 people find it helpful
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The food is varied and delicious
Translated by Google Icon
See original
Find this review helpful?
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice place to stay. Recomended
Find this review helpful?
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved