8.4
Very Good
From 264 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.3

Meal

8.4

Location

8.3

Service and Facilites

8.2

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Staff Friendliness (16)
Ambiance (13)
Bedroom (13)
Bathroom (12)
Surroundings (11)
Accessibility (11)
Hotel Area (11)
Taste (10)
In-house Restaurant (9)
Variety (8)
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Traveler Reviews Piltik Homestay

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40
Customer reviews
Ivan H. S.
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Transit
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10.0
/10
Reviewed 12 week(s) ago
Friendliest staff ever met with great coffee option.
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valentina r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff is friendly, and any lost items are returned promptly. The service is satisfactory, and the prices are pocket-friendly.
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P***s
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Leisure
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8.3
/10
Reviewed 20 week(s) ago
There's still a lot to learn about guest service and homestay cleanliness, so we can improve it in the future and attract more interest in staying there. Thanks.
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
This is always my preferred place to stay whenever I visit this area. It's nice and comfortable.
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Accommodation's Reply
23 Apr 2026
Thank you for staying at Piltik Homestay again. We always strive to provide you with the best. See you again soon. Horas.
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Rintan P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 36 week(s) ago
I booked Piltik Homestay around 6:30 PM WIB, and checked in around 8:30 PM WIB. We wanted to enter the Piltik yard, the gate was closed and several times honked but no one opened, (there was no security) finally we opened it ourselves. I called the number listed in the app several times, no one answered. Long story short, we had to leave the location again and it was quite a long walk to check in. In the room I wanted to get a drink because drinks were provided, and didn't notice that there was a lipstick stain on the side of the glass I was using. When my son wanted to drink, he was shocked to see that his drinking glass also had quite a lot of lipstick stains as in the photo. Even the floor was sticky as if it was oily. I was very disappointed, a class like Piltik could be careless about the hygiene of drinking utensils and also the cleanliness of the room. I complained and asked for a replacement glass, from 8:39 PM WIB until 10:30 PM WIB only to get a response. Although Piltik Homestay had apologized, but I was already disappointed. I couldn't even finish the food I ordered from Piltik Coffee because I was disgusted by the lipstick stain on my glass. Hopefully, this experience will encourage Piltik Homestay to improve its quality, especially in terms of service and cleanliness. Thank you 🙏
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2 people find it helpful
Accommodation's Reply
23 Apr 2026
Thank you for your feedback. This year marks Piltik Coffee & Homestay's 10th anniversary, and we are committed to providing our guests with the best possible service. After receiving your complaint, we understand that our housekeeper, who has worked with us for almost 5 years, needs time to address family issues so she can return to work with the utmost dedication and efficiency. We apologize for any inconvenience this may have caused. This incident is unprecedented in Piltik Homestay's history and is a valuable learning experience for us. We are committed to preventing such incidents from happening again and will continue to improve the quality of our service in the future. Sincerely, Piltik Coffee & Homestay
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N***a
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Transit
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8.1
/10
Reviewed 39 week(s) ago
deposit 300 thousand / room and children above 3 years old are charged for staying. There is no receptionist at the homestay so if you want to check in / out you have to go to the restaurant behind which is quite far and if you don't have a vehicle it will be difficult, there is no security so if you go in and out you have to open and close the gate yourself, there is no telephone, you have to maintain cleanliness because if you eat in the room you will be fined, but there is no trash can outside the room and you have to provide your own trash bag. Breakfast is only available 1 portion of fried rice, 1 glass of juice and 1 coffee / tea. Lots of flies in the afternoon
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Accommodation's Reply
23 Apr 2026
Thank you for your review. We hope that during the booking process you read and understood the rules and regulations applicable at Piltik Coffee & Homestay. For breakfast, we prepare it fresh upon your arrival at Piltik Academy, using fresh ingredients to maintain quality. For your information, the price of fried rice and black coffee is 96,000 Rupiah, excluding juice, taxes, and service charges. We apologize if our service did not fully meet your expectations. This feedback is very important for our future improvement. Sincerely, Piltik Coffee & Homestay
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J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
The hotel staff is friendly, the accommodation is comfortable.
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Accommodation's Reply
23 Apr 2026
Amidst the diverse forms of reviews, your compliments are like a refreshing oasis for us. Thank you for your support and unbiased evaluations, taking into account the value you've received. This means a great deal to us in maintaining our spirit of continuing to provide the best. Sincerely, Piltic Coffee & Homestay
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N***a
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6.8
/10
Reviewed 40 week(s) ago
The location of the stay is far from the breakfast place, there is no telephone in the room to call the operator, children >3 years old are charged, must maintain cleanliness but there is no trash can in front of the room, must deposit 300 thousand per room but when checking out you have to walk to the back first to get the deposit, there is no security so you have to open the gate yourself when entering and exiting
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Thank you for taking the time to write a review. Please be informed that all guests who book accommodation with Piltik Coffee & Homestay are deemed to have read, understood, and accepted all applicable terms and conditions. Since its establishment 9 years ago, Piltik Homestay has continuously pursued a mission to provide the best service and experience, while promoting a healthier lifestyle through physical activity and fresh air before engaging in various activities. We are committed to maintaining these standards for your comfort. Sincerely, Piltik Coffee & Homestay
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Hadi Y. S.
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Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 41 week(s) ago
I've stayed at Piltik three times, but this time it was below the hotel's standards. Pros: - Staff friendliness is above average; Cons: - During our stay, the bedside table was covered in dust from insects (a type of termite), but the owner blamed it on the food; - The shower faucet broke due to wear and tear. When a guest complained, the owner was reticent. Suggestion for guests: In the future, please double-check your room before entering. Suggestion for owner: - We are guests, and the price of this homestay is not much different from a hotel. In the future, we hope to improve the service. Thank you
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2 people find it helpful
Accommodation's Reply
23 Apr 2026
Thank you for your continued trust in Piltik Coffee & Homestay for your third stay. We appreciate your positive feedback regarding the friendliness of our staff, which motivates our team to continue providing the best possible service. Regarding the issues you mentioned, we would like to clarify that we regularly inspect all rooms before guests arrive. Concerning the condition of the sofa, we do not rule out other factors, but we strive to resolve and repair any problems as quickly as possible. Regarding the shower faucet, we apologize for the inconvenience. However, we must inform you that we handle all complaints according to established procedures, and communication depends on the specific circumstances. We appreciate your feedback. Furthermore, we would like to emphasize that our service standards are consistent with our homestay concept, which differs from typical hotels. While we remain committed to providing the best possible experience for all our guests, we appreciate your comments. This information is valuable for our evaluation and will contribute to our continuous improvement without compromising our standards and principles. Sincerely, Piltik Coffee & Homestay
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 41 week(s) ago
The staff is friendly, but the room is a bit small but clean and the breakfast is not very varied.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Thank you for your review and feedback. We would like to emphasize that Piltik Coffee & Homestay is a homestay, not a hotel. We offer private and simple accommodation with friendly service and a warm, home-like atmosphere. For breakfast, we provide freshly prepared homemade meals every morning. While we may not offer a wide variety of dishes, we ensure that every meal is complete and of high quality, including fresh juices and coffee. For more information, the rice and coffee package costs approximately 96,000 Rupiah, excluding juices, taxes, and service charges. We appreciate your comments regarding the friendliness of our staff, which is one of our highest priorities. Regarding room size, we understand that each guest's needs may differ, but we always prioritize cleanliness and comfort. Thank you for your feedback. We will continue to improve without compromising the concept and unique identity of Piltik as a homestay. Sincerely, Piltik Coffee & Homestay
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
No. 1, the staff are all very friendly, the homestay environment is very comfortable, it was quiet at that time but the atmosphere was very homey, breakfast was at Piltik Academy so you could also see the view, highly recommended!! Thank you Piltik Coffee Siborongborong 🥰🤍🌸
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Accommodation's Reply
23 Apr 2026
Thank you so much for your kind review. We are delighted to hear that you enjoyed the friendly staff, comfortable environment, and warm atmosphere at Piltik Coffee & Homestay. The breakfast at Piltik Academy with its panoramic views is designed to provide a truly memorable experience. Such compliments mean a lot to us and encourage us to continue maintaining the quality and atmosphere we have created. We hope to welcome you again next time. Sincerely, Piltik Coffee & Homestay
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
The staff was friendly, although the check-in process was a bit slow. Breakfast was delicious. The room and bathroom were clean and quite spacious. We booked a family room. It's a shame, though, that you have to pay for tissue in public restrooms—perhaps to discourage people from taking too much and causing waste.
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Accommodation's Reply
23 Apr 2026
Thank you for your review and feedback. We are delighted to hear that you were satisfied with the friendliness of our team, the comfort of the rooms, and the quality of the breakfast. Regarding the somewhat slow check-in process, we have noted this and will continuously improve it in the future. Concerning the provision of tissue paper in the public restrooms, we have implemented this policy to promote responsible use and reduce waste. However, we greatly appreciate your feedback and will incorporate it into our evaluations to ensure we continue to provide the best possible comfort for our guests. Thank you for your trust, and we hope to welcome you back to Piltik Coffee & Homestay again. Sincerely, Piltik Coffee & Homestay
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Parlin S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 62 week(s) ago
The place is quiet at night, there is no TV so it can be a place to chat until late at night without any disturbance, the location is close to people's houses so it's not too scary.
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Accommodation's Reply
23 Apr 2026
Thank you for your review. We are delighted to hear that the tranquil atmosphere at night and the TV-free concept allowed you to enjoy quality time without disturbance. Our location near a residential area also contributes to the comfortable atmosphere we provide. We would like to emphasize that safety is our top priority. Piltic Coffee & Homestay is situated in a safe environment and we work closely with the local residents to ensure that all guests can relax comfortably and peacefully. Thank you for your trust, and we hope to welcome you back again. Sincerely, Piltic Coffee & Homestay
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Paramitha S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
Second time staying here, and always have a great experience. Keep up the good work to all Piltik Team.
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for staying with us again. It's a been a pleasure to serve you again, Ibu. Horas.
D***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 69 week(s) ago
Owner & staff are unprofessional, feel needed, place is not as expected, service is not good, handling of consumer complaints is disappointing. Not recommended.
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3 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for your valuable feedback. We strive to provide the best possible service at all times. Even though it's a small inn, we always strive to provide more. Cleanliness, quality amenities, and professional service are key. We apologize if we cannot fulfill your request due to it not being in line with our facilities or violating Traveloka's policies. We would like to convey this. Please understand, and thank you.
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N***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 77 week(s) ago
The accommodation was clean, but there were problems when checking in at night because the entrance was closed.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for your feedback. We always strive to ensure the comfort and safety of our guests. As stated in the Traveloka voucher, check-in is at 9:00 PM. After 9:00 PM, our gates are closed, but you can still contact us by phone for assistance with late check-in. We would like to inform you. Thank you.
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 77 week(s) ago
Very far from the town, pretty much in the middle of nowhere, although the views are pretty nice. For foods, you need to order from Plithik cafe which was a 300m walk, or you could ask the receptionist you checked in to (which is also a staff in the cafe) to deliver it. You can take a walk around the old Plithik cafe, although some areas are restricted. Breakfast was no longer offered anymore, that's a big minus as there's no food around in the morning.
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Accommodation's Reply
29 Jul 2025
Thank you for your comment. Piltik Homestay and Piltik Academy where the new coffee shop located is now only 12 minutes away from the Silangit Airport after the new ring road opened last December. Our guests usually 'Batak Diaspora' from all over Indonesia and world wide enjoyed their stay in our 'home away from home' homestay and a little walk in the morning by the paddy field to get their fresh breakfast package. Please try next time you are here. With only 60K you will have a glass of fresh juice, a plate of main course and a cup of fresh coffee or tea. Hope to see you again soon. Cheers
m zulham r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
The place is quiet, the cafe is very interesting.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Horas, Mr. m zulham R. Thank you for taking the time to write a positive review about Piltik Homestay and Piltik Academy. We are glad that you liked our homestay and coffee shop. Hopefully we can serve you again on your holiday yad. Best regards.
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Fenty W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 87 week(s) ago
very comfortable homestay. clean room, pillows, blankets and sheets smell good. friendly staff and owner. definitely will come again.
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Romatio W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.3
/10
Reviewed 88 week(s) ago
1. Unprofesional guest welcome: lack of coordination of guest administration and room management, no one standby to welcome the guest even though vouchers were sent a week before, the only contact person is the owner - who is not responsive, the staffs are not properly trained on hospitality 2. Bad quality of room condition: water supply was low and no hot water 3. Unfriendly elderly customer: long walk to have breakfast
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Number of reviews per page
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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