
Ridho H.
Staycation
9.4
/10
Reviewed 1 week(s) ago
Check-in date was June 6-7. Overall everything was fine, but there was a disclaimer incident earlier, two hours had passed between the incident and check-in time. While I was resting, someone suddenly forced open the door, fortunately it was double-locked. Initially, I complained by calling the room to the FO and was informed that it was the wrong check-in officer, which we understood. Then the next day before checking out, I complained again to the FO directly. The FO stated that the guest was in the wrong room. How could the guest be in the wrong room, with a different key, but it was still open and it seemed like they were forcing their way in...
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