Dear Mr. Dendy R., Thank you for taking the time to share your experience staying at favehotel Malang. We are delighted to hear that you received good and friendly service from our team. However, we apologize for the unpleasant experience regarding your red bean ice cream order. We understand that you were willing to wait as we were informed that the beans were being prepared, but when you received the dish, the beans were still undercooked and unsuitable for consumption. This is certainly not the standard of food quality we should serve our guests. Your feedback is very important to us, and we will pass it on to the relevant team for evaluation, especially regarding the availability of food ingredients and the quality of food before serving guests. We hope this incident will not diminish your comfort during your next stay at favehotel Malang. Thank you for your appreciation of our team's service and your feedback. We hope to welcome you back on your next visit and provide you with even better accommodation and service experiences. Sincerely, Mohammad Rafi

Dear Mr. Yanti S., Thank you very much for taking the time and willingness to provide a positive review regarding your stay at favehotel Malang. We are delighted to hear that you were comfortable with the friendly service from our team and your assistance with the luggage storage service we arranged. The hotel's location near various tourist attractions in Batu and the heart of Malang is truly one of favehotel Malang's advantages. We were happy to be a part of your trip when you visited Malang to visit your son/daughter who are studying at Brawijaya University. We greatly appreciate your compliments and will continue to strive to provide friendly, comfortable, and memorable service to all our guests. We hope your next visit to Malang will be another memorable experience with favehotel Malang. We look forward to seeing you again at favehotel Malang, Mr. Yanti. We look forward to welcoming you back. Sincerely, Santi Puspa - General Manager

Dear Valued Guest, Thank you very much for taking the time to write a review and share your experience staying at favehotel Malang. We are delighted to hear that you had a positive experience, especially with the friendly service of our staff and the easy check-in and check-out process. We are also pleased that the room provided met your needs, and that the cleanliness and amenities in the room met your expectations during your stay. Regarding the room feeling somewhat cramped due to the use of two beds, we appreciate your feedback. Your suggestions will be taken into consideration and used to improve our services so that we can continue to provide the best comfort for all our guests, including selecting room types that best suit their needs. Thank you again for your trust in choosing favehotel Malang. We hope to welcome you again on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at favehotel Malang. We are delighted to know that our facilities and services met your needs during your short trip, especially regarding the cleanliness of the room and the complimentary drinking water. Guest satisfaction and comfort are our top priority, and your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back to favehotel Malang on your next visit and provide you with an even more memorable stay. Sincerely, Mohammad Rafi

Dear Mr. Rahmawati T.A., Thank you for your time and trust in choosing Favhotel Malang as your accommodation. We are delighted to hear that your check-in process was quick and smooth. We are pleased to accommodate your request to upgrade to a Deluxe connecting room closer to your family room, ensuring your comfort and convenience during your stay. We also appreciate your appreciation for Aadk Coffee, located adjacent to the hotel, as a convenient option for evening relaxation. We hope our facilities and location enhanced your and your family's experience. Thank you very much for your review and feedback. We look forward to welcoming you and your family back to Favhotel Malang on your next visit, promising even better service and a more memorable stay. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at favehotel Malang. We are delighted to hear that you were satisfied with the welcome and service from our team, including our security team. We especially appreciate your appreciation for our security team's willingness to help you borrow a helmet. For us, paying attention to our guests' needs, even the smallest details, is essential in providing a comfortable and memorable stay. Such positive reviews encourage the entire favehotel Malang team to continue providing friendly, responsive, and sincere service to all our guests. We look forward to welcoming you back to favehotel Malang for an even better experience in the future. Sincerely, Mohammad Rafi

Dear Mr. Dody C., Thank you very much for taking the time to share your positive experience with us. We are delighted to know that you found our staff helpful and accommodating throughout your stay at favehotel Malang. Your kind appreciation is truly encouraging for our team to continue providing warm, attentive, and professional service to every guest. We are also pleased to hear that you enjoyed our strategic location, with easy access to various culinary spots around Malang. We hope this made your stay more convenient and enjoyable. It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back to favehotel Malang for another pleasant stay in the future. Warm regards, Mochammad Rafi

Dear Mr. Rudy S., Thank you for taking the time to share your experience and feedback during your stay at favehotel Malang. We apologize if our early check-in policy and fees caused you any inconvenience. We understand that if your room is ready, you would want to check in immediately without any additional charges. Please note that our early check-in policy depends on your arrival time and room availability. Early check-in fees are charged because rooms become available before the standard check-in time and to prepare the room for your arrival date. However, if rooms are available and the relevant policies and conditions apply, our team will do its best to provide the best solution for all guests. We greatly appreciate your feedback regarding the fees and will use it as a basis for our evaluation, especially regarding the communication of our early check-in policy, to ensure clear communication from the outset and avoid misunderstandings. Again, we apologize for any inconvenience. Thank you for your interest and feedback. We sincerely hope to welcome you back to favehotel Malang again and provide you with an even better experience on your next visit. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to share your experience staying at Favhotel Malang. We are delighted to hear that you were comfortable during your stay and enjoyed the atmosphere of our hotel. Your positive review regarding the comfort and facilities of the hotel's fitness center is a very meaningful expression of appreciation to our entire team. We are truly committed to providing facilities that cater to the comfort and needs of our guests, both for relaxation and well-being during their travels. Thank you for choosing Favhotel Malang as your accommodation. We hope to welcome you again in the future and provide you with an even better or more enjoyable stay. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to share your experience staying at favehotel Malang. We are delighted to hear that your first stay was a positive experience, and we appreciate your appreciation for all of our staff. Sincere hospitality and service are part of our commitment to providing comfortable stays for all our guests. We are pleased to hear that the hotel's convenient location, close to supermarkets and various restaurants, contributed to your stay. We are also happy to hear that the housekeeping service, with regular room cleaning and amenities such as coffee, tea, sugar, and drinking water, made your stay even more enjoyable. Attentive to our guests' needs is always our priority in all our services. Thank you for sharing the morning view from your room. We are delighted to know that the atmosphere in your room was one of the most memorable moments during your stay at favehotel Malang. Thank you again for your review and trust in favehotel Malang. We hope to welcome you back in the future and provide you with the same or even better stay. Sincerely, Mohammad Rafi

Dear Ms. Meli Y., Thank you for taking the time to share your experience staying at favehotel Malang. We are delighted to hear that you were satisfied with the service provided by our entire team, from reception and housekeeping to the food and beverage team. Your appreciation for their hospitality and service is a vital driving force for us to continue developing the best possible service for all our guests. We are also pleased to know that favehotel Malang's location makes it convenient for you to travel to Bandar Batu. We hope this made your trip more comfortable and enjoyable. Thank you for your feedback. We appreciate your trust in favehotel Malang. We look forward to welcoming you back on your next stay and providing you with an even better or comparable experience. Sincerely, Santi Puspa - General Manager

Dear Valued Guest, Thank you for taking the time to review your stay at Favhotel Malang. We are delighted to hear that you were satisfied with the friendliness of our staff and the hotel's facilities. Your compliments motivate our entire team to strive for the best service and create a comfortable stay for all our guests. We believe that friendly service and adequate facilities are essential for a comfortable stay, so we will continue to maintain and improve the quality of our services and facilities to meet and exceed your expectations. Thank you again for your trust in choosing Favhotel Malang as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Santi Puspa - General Manager

Dear Mr. Rizal F., Thank you very much for staying at favehotel Malang and for your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. However, we apologize for the inconvenience you experienced regarding the telephone in your room. We will take your valuable feedback into consideration to improve our hotel facilities and services. Our technical team will immediately investigate whether the telephones in all guest rooms are functioning properly and will take measures to prevent this issue from recurring. Thank you again for choosing favehotel Malang. We hope to welcome you back in the future. We will do our best to provide you with an even more comfortable and pleasant stay in the future. Thank you, General Manager, Santi Puspa

Dear Valued Guest, Thank you for taking the time to write a review about your stay at favehotel Malang. We are delighted to hear that our rooms were of good quality at a reasonable price. Such positive feedback encourages our entire team to strive for the best service and maintain the quality of facilities to ensure all guests have the utmost comfort. We will continuously strive to improve the quality of our products and services so that each time you stay at favehotel Malang, you will have an even better experience. Thank you again for your trust in choosing favehotel Malang as your accommodation. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to write a review about your stay at favehotel Malang. We greatly appreciate your positive feedback, especially regarding the friendliness of our staff, the cleanliness of the rooms, and the promptness of our service. This review encourages our entire team to maintain and improve the quality of our service so that all guests have a comfortable and memorable stay. We are committed to providing the best service to meet our guests' expectations. We are delighted to have served you during your stay at favehotel Malang and we hope to welcome you back again on your next visit for a similarly memorable experience. Sincerely, Santi Puspa - General Manager

Dear Mr./Ms. Sanjayanto N, Sincerely yours from favehotel Malang, Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with our service and enjoyed the breakfast we provided. Your compliments and positive feedback regarding the cooperative staff are a vital driving force for the entire favehotel Malang team in striving to provide the best service with warm hospitality, attentiveness, and professionalism to all guests. We are proud of our varied and high-quality breakfast, which contributed to a memorable experience throughout your stay. Thank you again for your trust in choosing favehotel Malang as your accommodation. We hope to welcome you back in the future and provide you with an even more memorable experience. Sincerely, Santy Puspa - General Manager

Dear Budi, warm greetings from favehotel Malang. Thank you for taking the time to write a review and share your experience with our hotel. We are very pleased that you choose favehotel Malang whenever you visit Malang. We are pleased that our amenities, such as the water purifier, coffee/tea maker, reliable hot water, smart TV, and high-speed Wi-Fi, provided comfort and met your needs during your stay. We also appreciate your feedback regarding the shortage of paper towels on the room table and the limited parking space. This feedback will be invaluable for continuously improving the quality of our services and amenities. Regarding parking, we always offer valet parking services for your convenience. Thank you once again for trusting and choosing favehotel Malang. We look forward to seeing you again on your next visit and will do our best to ensure you have an even more satisfying vacation. Thank you. Santy Puspa - General Manager

Dear Valued Guest, Warm greetings from favehotel Malang. Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with our service. Your compliments on the friendliness of our staff, the cleanliness, and the spacious comfort of the rooms motivate us to continue providing the best service to all our guests. We are proud to know that our breakfast offered a wide variety of choices and tasted as expected. Such positive reviews are very meaningful to our entire team in maintaining and improving the quality of service at favehotel Malang. Thank you again for your trust in choosing favehotel Malang as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to share your experience staying at Favhotel Malang on June 4-5, 2026. We are delighted to know that the friendliness of our team, from security to reception, created a positive impression on you during your stay. Reviews like this inspire and motivate our entire team to strive for friendly, sincere, and professional service for all guests. We are proud to have been a part of your experience, and we hope that the comfort and service we provided met your expectations during your stay at Favhotel Malang. Thank you again for your trust and appreciation. We look forward to welcoming you back to Favhotel Malang for an even better experience on your next visit. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for taking the time to share your review of your stay at favehotel Malang. We are delighted to hear that you were satisfied with the service of our security team. Your appreciation for their quick response, friendliness, and willingness to help is a significant motivation for all our team members to continue providing the best service to every guest. We believe that comfort and safety are paramount for a pleasant stay, so we are pleased to offer this compliment to our security team as a token of our gratitude for their dedication and hard work. Thank you again for your trust in choosing favehotel Malang as your accommodation. We hope to welcome you back in the future and provide you with an even more memorable experience. Sincerely, Mohammad Rafi