Thank you for your valuable feedback about our hotel. Upon check-in, we recommended a larger room on a higher floor, but you chose a lower floor room due to your heavy luggage. Dalat experiences heavy rain, so lower-floor rooms are quite humid. We apologize for the inconvenience caused by the service at the front desk. When you contacted us about your toilet not working, our staff were available to assist, but we believe your communication was unclear. We will take your feedback into consideration and strive to provide better service. We take your feedback seriously and will continue to strive to improve our service. "Thank you for your feedback."